Beau Townsend Ford

I can not believe how your company gets by with charging for Diagnostics back to back (within weeks). Did NOT find anything the first time and charged me over Diagnostics plus taking electrical apart over for Diagnostics back to back (within weeks). Did NOT find anything the first time and charged me over Diagnostics plus taking electrical apart over $800. Then, truck goes down again SAME EXACT SYMPTONS and charge ANOTHER $200+. Then to top off wants to charge for an altenator $1515.74. I called 3 other places, SAME PART with labor and all 3 state UNDER $1000.00. I have purchased several work trucks from Beau Townsend... NEVER AGAIN! More

won't go back! !!!! won't recommend this dealership. the man that started helping said there was only one truck i could get and then i found out that i could get the !!!! won't recommend this dealership. the man that started helping said there was only one truck i could get and then i found out that i could get the ranger i believe that conner is the one that helped me. the credit that they used was around 590 but i checked my credit score was 684 and my wife was 702 and they said Well we calculate different then everyone else. which made my interest rate higher More

Its hard to put to words how distasteful of an experience It has been to work with Beau townsend Ford Lincoln Dealership. Long story short roughly eight or more months ago our 2013 Ford fusion had an engine It has been to work with Beau townsend Ford Lincoln Dealership. Long story short roughly eight or more months ago our 2013 Ford fusion had an engine fire. When we checked what the cause might be under the hood there was no coolant however we had just filled the reservoir and topped off the tank just the day just before. Display closely monitoring this clearly there was a leak that it increasingly gotten bigger over the next couple of days. As a result we took the car to our local Firestone in Springfield Ohio. After fighting with Geico for 2 days straight eventually they honored our insurance and covered past our deductible. As a courtesy and a sign of being good mechanics the gentleman and ladies at Firestone discovered that there was in fact a coolant sensor missing from our 2013 Ford fusion engine that could have warned us from the low coolant issue before it caused permanent damage. After this the next best option was to reach out to the dealership that it installed it's current engine back in 2018 and that is Beu townsend Ford. Not only was everyone besides the sales department completely rude and short with us but they acted as if we were criminals and as if we were accusing them of something when we just wanted to get a process started to have this engine looked at and then we also as a courtesy had our vehicle towed to them through our AAA membership at no cost to them. A little over 7 months later a call every month sometimes 2 calls a month with their service department manager named Angel and it seemed like though there was a wait our vehicle would in fact be inspected and they would help us get the process moved along. At this point we were somewhat relieved as we were under the impression that this dealership was going to help us get to the bottom of why our vehicle was missing parts that should have been installed due to a recall back in 2018. We were very foolish to believe this as 7 months later we received sudden correspondence from Angel from the service department telling us to come and pick up our vehicle immediately or they would have it impounded with no explanation despite repeated attempts to just simply ask why all of the sudden the vehicle needed to be removed. All of these conversations have been through email and automated message system and recorded phone calls so the boldness and the fictitious nature of dealing with this service department and it's rude manager has been more than a small crusade for us. To avoid more costs as we are already preparing for what will inevitably potentially be the cost of replacing an engine we used our last tow for 2023 provided by a AAA membership to get the vehicle brought from their dealership back to our house so we not only wasted two of our tows that we paid for and we used as a courtesy thinking that it would be reciprocated by professionals in the automotive industry but our car was also left out for 3/4 of a year nearly with a battery that is dead and tires that are flat and most likely rotted from sitting. There is absolutely no excuse for this and it must be publicized how unprofessional the staff at this establishment within the service department have been towards us. This dealership told us to take our car to them and then tried to turn around and tell us that they actually meant that we needed to have it towed to a manufacturer so even though they made the mistake of telling us to have the vehicle towed to them they then turned around, despite our courtesy and us covering the vehicle being towed to and from them, and threatened to have our vehicle impounded out of the blue and honestly I think it's just because everything is falling in around them and they are desperate to clear their lot because it's full of cars with numbered tags that have not been touched some of which not for years. Their biggest problem is definitely Angel. A rude, entitled and incompetent disaster with a title. More

The worst car buying experience for the most money to buy. The customer service was embarrassinly short coming. buy. The customer service was embarrassinly short coming. More

Purchased 2016 Lincoln MKZ on 30 July 2023, car died on 30 August 2023. PTU and Transmission failure. Cost of repair from Beau Townsend $8,800. Took it to an independent service provider and was told that 30 August 2023. PTU and Transmission failure. Cost of repair from Beau Townsend $8,800. Took it to an independent service provider and was told that the PTU basically fell apart. What they noticed about the parts were that they were labeled with parts from the junkyard. There was also a recall issued on this vehicle by NHTSA in March of 2023, which had not been repaired. I informed BT Ford about this recall and they did nothing until I contacted the Lincoln/Ford complaint line. Although they had prior notice from me, they kept the car an additional 3 weeks. They told me two weeks prior that parts had been ordered and received, and would be fixed the next day. 3 weeks later, nothing. No contact or response to my inquiries. Once the complaint line called them, miraculously the car was ready for pick up. So then I call a tow truck to retrieve the vehicle and tow company was told by BT Ford service department that there was no car there in my name. Finally got the car towed. But in the meantime, I have sent an email to the entire staff (management, (sales dept. service dept, vehicle acquisition dept, finance dept), explaining the issues I was having with this vehicle. My 22 year old almost died when the car failed on the middle of a busy street. No response to my email from anyone. I called owner Beau Townsend directly 3 times (since his email address is not listed) and left voicemail each time. No response from him either. I have purchased 2 new cars from this dealership and have had a positive experience, but buying a used car was horrible! Sales, finance, management and service department are unprofessional, unhelpful and downright disrespectful. The only answer to me was “so sorry, that’s unfortunate “ But they keep sending me emails offering to buy my 2019 Fusion and coupons for service. Why not buy the MKZ or offer coupons for that service? Because they know it’s a piece of junk. They don’t want that car, were glad to pawn it off of me. Do not EVER buy a used car from this dealership or you’ll be sorry! More

Worst Service Department I have worked with since I began buying automobiles and trucks 39 years ago. I ordered a new 2022 Lincoln Navigator Black Label last spring. It has required REPAIRS twice even thoug buying automobiles and trucks 39 years ago. I ordered a new 2022 Lincoln Navigator Black Label last spring. It has required REPAIRS twice even though it has much less than 6,000 miles on it. The first service was a disaster. The truck sat on their lot for almost 3 weeks and NO ONE called me. If I called in I could only get a very nice man named Gene who didn’t have any information about my SUV. I called the salesman when it became clear that no one from the service department had any interest in helping me. Finally, after three weeks and numerous telephone calls, my SUV was returned. The second time service was required the SUV’s alarm system was constantly going off for no reason in the middle of the night. I called my salesman and arranged for a service call. Almost 3 weeks later (if it’s there 2 more days it will be 3 weeks) my Lincoln is still at the dealership. Dalton, the service rep, has given up. He claims he cannot replicate the situation nor does he have any prior experience with similar circumstances. However, it only takes a quick google search to verify this is a common problem for Lincoln products. There are even videos on YouTube detailing various options for repairs. When I contacted my salesman he was aware not only of the problem but had several ideas for repair options. Dalton’s strategy: return my SUV with under 6,000 miles on it to me with no repairs made and insist I keep a log when the alarm goes off. I guess I am expected to camp out in my garage to track this. Dalton is very condescending and very defensive. Along with making the repair ( that never happened) my car was supposed to be detailed. I was told it would be done last Friday and delivered. Today is Tuesday and I haven’t gotten a phone call to arrange drop off despite the fact Dalton left a message at 12:09 p.m. that the SUV would be returned today. I hadn’t heard a word by 5:15 p.m. So, I called Dalton who informed me “once they release it over there” it is no longer his responsibility. Even though he is the only service person I have spoken to about the detail and the repair other than the salesman. After leaving me on hold for over 5 minutes he tells me “they usually have only 1 or 2 cars a day but today they had 14 or 15.” So, once again my SUV sat in their lot for almost 3 weeks with nothing being done. I tried to voice my frustration to Dalton and he rudely interrupted me, stated he TOLD me to keep a log and he wasn’t going to discuss it further. I would never recommend this dealership. There is absolutely no customer service. The Service Department is a joke and the service employees rude. I am fed up. My salesman, Mike Myers, has been most courteous but unfortunately his best efforts cannot erase the consistent failures and outright rudeness of the Service Department. First thing tomorrow morning, I intend to call other Lincoln dealerships in the area and arrange to have my service done at a reputable and competent Lincoln Service Department where my SUV doesn’t have to sit outside in the sun, rain, etc. for 3 weeks at a time and still be returned to me with absolutely no repair being made. Had I known the service department was like this I never would have purchased a vehicle from them at any price. I recommend you buy your vehicle anywhere but Beau Townsend Lincoln. If you do purchase a car or truck there I believe you will regret it like I do. More

They are a very friendly dealership with no pressure of you buying a new or used car. you buying a new or used car. More

Worst service experience of my life. Incompetent service technicians. Charged $3100 and called me to say they didn’t know what else to do. Unbelievable! This is Beau Townsend Stealershi Incompetent service technicians. Charged $3100 and called me to say they didn’t know what else to do. Unbelievable! This is Beau Townsend Stealership. They should be shut down. Drove it in and had to have it towed out. Tire Choice in Huber Heights fixed it. They are honest and competent More