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Beau Townsend Ford

Vandalia, OH

4.5
1,090 Reviews
We appreciate you taking the time today to visit our web site. Our goal is to give you an interactive tour of our new and used inventory, as well as allow you to conveniently get a quote, schedule a service appointment, or apply for financing. At our dealership, we have devoted ourselves to helping and serving our customers to the best of our ability. We believe the cars we offer are the highest quality and ideal for your life needs. We understand that you rely on our web site for accurate information, and it is our pledge to deliver you relevant, correct, and abundant content. Please do not hesitate to contact us with any questions you may have. Our staff is happy to answer any and all inquiries in a timely fashion. We look forward to doing business with you!
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1020 West National Road

Vandalia, OH

45377

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Showing 1,090 reviews

May 01, 2024

Salesman was great in explaining the new features of the vehicle. The financial person was great too to handling the paperwork. However, customers should not be delayed 9 months in receiving a vehicle. It More

by richard@ayresats.com
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Justin Jacobs
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Connor Spencer
May 01, 2024 -

Beau Townsend Ford responded

Thank you for sharing your experience. I'm glad to hear that the salesman and the financial person provided excellent service. However, I'm sorry to hear about the significant delay you experienced in receiving your vehicle. It's understandable that such a delay can be frustrating and impact your satisfaction as a customer. Your feedback about Ford Motor Co.'s efficiency and customer satisfaction is valuable and should be taken into consideration for improvement. Have you reached out to Ford Motor Co. directly to address this issue?

May 01, 2024

I am an 87 year old woman. I live on a farm just outside St Paris. I feel completely comfortable coming to Beau Townsend. I drive in the bay; attractive people come to my car, More

by Sandi
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ethan
May 01, 2024 -

Beau Townsend Ford responded

Thank you so much for sharing your wonderful experience with us! We're delighted to hear that you feel comfortable and welcomed at Beau Townsend. Providing a warm and efficient service experience is important to us, and we're glad that our team members have made you feel valued and well taken care of. It's fantastic to know that you appreciate our comfortable lounge and that you can enjoy your time while waiting for your car to be serviced. We truly appreciate your recommendation and look forward to serving you and your friends in the future. If there's anything else we can do to enhance your experience, please don't hesitate to let us know.

April 29, 2024

Justin was a sweetheart to go out of his way to help me get a car I could afford. More

by NFRY812
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Justin Jacobs
5.0
This rating includes all reviews, with more weight given to recent reviews.
Connor Spencer
5.0
This rating includes all reviews, with more weight given to recent reviews.
April 29, 2024

We wnt looking for a truck 6. 5 bed with 5.0L engine. We called first to see if they had 1. We were told they had 2. So we went to see them and test drive. We settled on 1 that was More

by tlschneider
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Joshua Otstot
1.0
This rating includes all reviews, with more weight given to recent reviews.
Darrell Gericke
1.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 30, 2024 -

Beau Townsend Ford responded

I'm sorry to hear about your experience. We apologize for any confusion regarding the specifications of the truck you were interested in. It's never our intention to mislead our customers, and we take your feedback seriously. Regarding the trade-in process, we understand your frustration and regret any inconvenience caused. We always aim to provide fair and transparent transactions, and we apologize if this was not the case in your situation. Your feedback helps us improve, and we appreciate you bringing this to our attention. If there's anything we can do to make this right or assist you further, please don't hesitate to reach out.

April 26, 2024

My experiences with the service department have been, almost without exception, superb, including my most recent visit, for my 2020 Eco Sport Titanium 4wd 60k service. It was determined that a 4-wheel al More

by ARMSTRON-R
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Darrell Gericke
5.0
This rating includes all reviews, with more weight given to recent reviews.
April 25, 2024

Top notch place! Kayla in the service department was very thorough in explaining the process of servicing our truck. She was in almost constant contact with me to le More

by hapnerll
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kayla
April 21, 2024

Did not fix the issue that I am having been back twice still not fixed. Taking it to a different dealer More

by akreiny
Service Price Transparency
Workmanship
Service Communication
Recommend Dealer
No
Employees Worked With
Dalton
April 20, 2024

Courteous and accommodating. Paperwork took a long time. Nice and clean environment. Luke was a great salesman and not too pushy. More

by leefarm5
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Mike Schmidt
5.0
This rating includes all reviews, with more weight given to recent reviews.
April 19, 2024

I had a most enjoyable experience purchasing my new Corsair from Mike at beau townsend ford. Everyone was patient with questions. Great experience! More

by PCLANGHALS
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Kevin Berger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Myers
5.0
This rating includes all reviews, with more weight given to recent reviews.
April 18, 2024

Ron Groves at Quicklane is the best and most polite mechanic. He is very knowledgeable and explains things to people very well, he has great people skills. More

by SWELLS4502
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ron Groves
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