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Beau Townsend Ford
Vandalia, OH
1,063 Reviews
We appreciate you taking the time today to visit our web site. Our goal is to give you an interactive tour of our new and used inventory, as well as allow you to conveniently get a quote, schedule a service appointment, or apply for financing.
At our dealership, we have devoted ourselves to helping and serving our customers to the best of our ability. We believe the cars we offer are the highest quality and ideal for your life needs. We understand that you rely on our web site for accurate information, and it is our pledge to deliver you relevant, correct, and abundant content.
Please do not hesitate to contact us with any questions you may have. Our staff is happy to answer any and all inquiries in a timely fashion. We look forward to doing business with you!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday Closed
Sunday Closed
Parts
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday Closed
Sunday Closed
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Showing 1,064 reviews
October 21, 2011
B. Townsend's have long been servicing my automobiles and I have always been satified with their work and the way everyone at dealership treats the customers. Never had any issues with quality of their work I have always been satified with their work and the way everyone at dealership treats the customers. Never had any issues with quality of their work. More
by immgar
Employees Worked With
Other Employees :
Joshua Ostot, Jack Burns & Mike in service dept.
October 21, 2011
Bobbie and your service department has always bent over backwards to perform necessary services on my vehicle for over five years!!!!! J.R Rash has always assisted us in picking out a vehicle that really s backwards to perform necessary services on my vehicle for over five years!!!!! J.R Rash has always assisted us in picking out a vehicle that really served our needs !!!! More
by charich22
Employees Worked With
Bobbie Sparks, J.R. Rash
October 21, 2011
The 1st price that I was told was $30,000 then we took it for a test drive and we found out that he had made a mistake on his amount. It was $3000 more but we still like the SUV. I just wish he hadn't given for a test drive and we found out that he had made a mistake on his amount. It was $3000 more but we still like the SUV. I just wish he hadn't given us that mount. More
by skippy1486
Employees Worked With
Tim Peffley, Tim Peffley
September 27, 2011
We purchased our 1st Lincoln from Beau Townsend, 2011 MKX. We have had problems with the sync system & usb from day one and at times our back up camera will be so fuzzy you can not see what is behind the MKX. We have had problems with the sync system & usb from day one and at times our back up camera will be so fuzzy you can not see what is behind the vehicle. We have taken it in 4 times for this issue and it is the same no improvements. Our sync system is extremely noisey so much so the person on the other end can not hear / understand what you are saying. We are being told this is "within the normal limits" for this vehicle. We wanted to see if all MKX's sounded the same so we drove several off the lot at Beau Townsend they do not have this extreme noise. We even called Jamie from the MKX's which he agreed they did not have the extreme wind noise we have. We also called Jamie after our sync system was supposedly fixed, he could not hear us when we used it so had to call him back NOT using the sync system - how can they say this is normal ? We are unable to use our sync system at this point. After 2nd time taking the vehicle in for this problem we were told by Jamie 'we will make this right". those were just words. This is not true, they have not made this right and now are saying this is "normal" for this vehicle. At this time we are exploring other avenues to get this resolved. We purchased a new vehicle and expect all the options we paid for to work. This has been a very unpleasant experience and would have never thought we would have to be dealing with this on our own. More
by LINDABETH
