Beaman Toyota - Service Center

I left a review on google. But wanted to mention I got off the phone with Bo from the sales department. I have never been so disappointed in the way I was talked by someone who claimed as a “higher up”. K off the phone with Bo from the sales department. I have never been so disappointed in the way I was talked by someone who claimed as a “higher up”. Kept talking over me and would not let me explain myself, actually talked louder into the phone so he could state his option which was “that’s just the way things are” when confronting him that only a select few of his workers were wearing mask. SEND THOSE IGNORANT WORKERS HOME. You do not need to be putting others at risk with your stupidity. I will never recommend this place to anyone, I would actually tell people to stay 100 yards from this snake scheme of a business. More

service Don remember guys name that help me but he was great,,,I know he was a tall white man that worked out in the service area Don remember guys name that help me but he was great,,,I know he was a tall white man that worked out in the service area More

It was very easy to make a service appointment. They picked up my car, serviced it and returned it in 3-4 hours. Professional & polite. picked up my car, serviced it and returned it in 3-4 hours. Professional & polite. More

We arrived early for our service appointment and they took us right in. Within 5 minutes we were sitting down and our car was gone. Told appointment would be 60 to 75 minutes. It took 45. Felt safe. Ever took us right in. Within 5 minutes we were sitting down and our car was gone. Told appointment would be 60 to 75 minutes. It took 45. Felt safe. Everyone was wearing masks. More

BEAMAN Toyota truly cares about their customers! I had issues after general maintenance and they took care of it!! Thanks Dipesh, he was so helpful! issues after general maintenance and they took care of it!! Thanks Dipesh, he was so helpful! More

Great job! The service was Excellent and the lobby was very clean and easy to work in! Corky was very helpful and knowledgeable. Nice experience 😊 very clean and easy to work in! Corky was very helpful and knowledgeable. Nice experience 😊 More

Created an issue and wouldn't document to be fixed I brought my Highlander in to this dealership to be serviced. I explained to the tech that both sides of the sunroof had small rubber parts hanging t I brought my Highlander in to this dealership to be serviced. I explained to the tech that both sides of the sunroof had small rubber parts hanging that had fallen off the track. The tech advisor, Jarvis, said they would fix it. Well, whomever fixed it clearly did not understand how to. They fixed it in a way that pulls the accordion style rubber part over top of the track of the sunshade. It is visibly obvious that it is incorrect. I called back the dealer the day I picked up the car and was told to leave a voicemail for the tech, so I did. I did not hear back. I called back the next day and left another message but again heard nothing back. I called again on the third day and left a messaging begging for a call back and a lady eventually called me back. She was nice, however she said I had to have an appointment to come back. I work in emergency response and have been working almost sixty days straight 7a-7p to help battle COVID-19. It isn't easier just to leave work to get my car serviced or fixed and I had already done it once. It will be some time before I can get the car back to the dealership and so I asked if she would document this because I do not want to pay for an issue that was caused by the dealership itself. (I also bought this car brand new from Toyota 3 years ago). She said that the only thing I can do is to talk to a manager when I brought it in. So, they could not document this error and there was no reassurance I would not be charged for their mistake. I can't take it somewhere else because they will tell me to take it back to the dealership that caused the issue. The car is not safe to drive during the middle of the day because of the sun blasting through the sun roof and I can't see my electronic screen inside the dash anytime the sun is behind me. This is not only a comfort issue, it is a safety issue. Beaman refused to take any accountability for this and refused to work with me on even the most basic customer service levels. Jarvis, the tech, is the only reason I gave the review two stars instead of one. He was kind and patient with me, however at this point I am going to pay to get it fixed because I will not be bringing my vehicle back to this dealership nor will I be recommending it to anyone. I have printed pictures and posted on social media accounts so that people know to try to find a dealership that cares about fixing the car and not just the dollar amount they can charge. Asking for some documentation that would provide me with some accountability doesn't seem like it's too much, but evidently it is for Beaman Toyota. I was not offered any type of precaution or special service to support the COVID-19 social distancing measures. I realize this is a difficult time for us all, but do better. More

The worst service ever.....want a new car this pass visit convince me it would not be a Toyota. Called to make an appointment for my Venza to have taillight replaced and service. Was told by the appointment convince me it would not be a Toyota. Called to make an appointment for my Venza to have taillight replaced and service. Was told by the appointment center woman that my Venza was not a Toyota but a Nissan. Too lazy to look up my name or phone number. Had to get another service advisor to help make an appointment and order part. Get to service after an hr wait the part is damaged. Since it was not broken only scratched I had it installed. Manager did not charge labor on the part. Just the worst service. More

Service was done in a timely manner. Zack DeRosa was professional. But I do think your costs for oil change is exorbitant especially for us senior citizens. Also. Zack promised to email the ove professional. But I do think your costs for oil change is exorbitant especially for us senior citizens. Also. Zack promised to email the overall service done. I hope to get it soon. More

We always receive very good service. Corky is my contact person at Beaman and he takes great care of us. We trust the Beaman family. person at Beaman and he takes great care of us. We trust the Beaman family. More