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Beaman Toyota - Service Center

Nashville, TN

2.5
118 Reviews

118 Reviews of Beaman Toyota - Service Center

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September 16, 2020

Excellent service and polite, competent service adviser, Gallien. Adviser listened and answered my questions. Explained what next service would be. The survey needn’t be this long. :) More

by Bonnie
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tyler Tashie
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Sterling Gallien
Sep 17, 2020 -

Beaman Toyota responded

Bonnie, thank you for taking the time to leave us a review! We appreciate your remarks about Sterling and the great job that he does. We look forward to your next visit!

September 11, 2020

First time I have ever used pick up and deliver my car for service. Being 74 years old this was a great experience. Beaman has been a trusted friend of mine since 1990. Always friendly and work done right More

by temerson1946
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tyler Tashie
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 14, 2020 -

Beaman Toyota responded

Thank you for the 5 star rating! We are happy to hear that the pick up and delivery service were so helpful to you. We appreciate you being a Beaman customer since 1990! We look forward to working with you again in the future!

September 09, 2020

Made me wait for my car for 4 hours just to tell me they didnt had the parts in stock and still got change $120 More

by Diegoalvarado600
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Tyler Tashie
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Gary
Sep 14, 2020 -

Beaman Toyota responded

Thank you for taking the time to leave us your feedback. We are sorry to hear that your experience was not up to our standards. The $120 charge was for the diagnosis that was performed. I am sorry that we did not have your part in stock. Please give me a call at 615-251-8495 so we can resolve this issue. I look forward to working through this with you!

September 09, 2020

Convenient. Loved the drop off &the Lyft ride to work. Improvements would be a receipt for work completed & call to phone number given at checkin More

by J_wires
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Unsure
Sep 14, 2020 -

Beaman Toyota responded

Thank you! We are so happy to hear that the Lyft service was so helpful to you. We are committed to providing the best service experience to our customers. We look forward to serving you again!

September 01, 2020

I brought my aunt's van in to address a recall issue and oil change. Everyone was very courteous and helpful. Dipesh greeted me when I got there and made the check in process quick and easy then he schedule More

by JMC
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Dipesh- 5 stars
Sep 03, 2020 -

Beaman Toyota responded

Thank you so much for the excellent review! We are happy to hear that Dipesh helped to make your visit such a pleasant one. We value your business and we look forward to serving you again!

August 20, 2020

Very good service and Matthew was very helpful. Wish they could hhave addressed the random check engine light while I was there. Maybe next time More

by Necer
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tyler Tashie
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Matthew
Aug 24, 2020 -

Beaman Toyota responded

Thank you for the excellent review! We appreciate you comments about Matthew and the great job that he does. Please give us a call at 615-251-8400 and we will help to set you an appointment for you check engine light. We look forward to working with you again!

August 04, 2020

Dealership great. Service dept great. Everyone cordial and professional. Everything was done in a timely manner. Felt safe with the cleanliness from the covid virus More

by Kimwhitworth
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tyler Tashie
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 05, 2020 -

Beaman Toyota responded

Thank you for the 5 star rating! We value your feedback and your business. Safety for our customers and employees is our top priority. We look forward to seeing you again!

July 23, 2020

The service center was very good at getting our information at arrival listened to pur concerns told us what the process was and helped work out if our warranty would pay for those services. Jarvi More

by Clariememe
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jarvis Williams Sr.
Jul 27, 2020 -

Beaman Toyota responded

Thank you for the great feedback! We appreciate your remarks about Jarvis and the great job that he does. We look forward to your next visit!

July 13, 2020

I was upset because I expected my car back around 3 but got automated call at 7 that it was ready. We rushed down but they were closed! I had to hire Uber to get home. Website said they were open until 8pm More

by jtj1153
Recommend Dealer
No
Employees Worked With
Tyler Tashie
3.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Person in am who ordered a pickup was nice
Jul 15, 2020 -

Beaman Toyota responded

Thank you for the review. Please give me a call at 615-251-8495 so that we can discuss your experience further. I look forward to working together toward a resolution!

July 01, 2020

I left a review on google. But wanted to mention I got off the phone with Bo from the sales department. I have never been so disappointed in the way I was talked by someone who claimed as a “higher up”. K More

by UnsatisfiedCustomer
Recommend Dealer
No
Employees Worked With
Bo
Jul 01, 2020 -

Beaman Toyota responded

Elizabeth, thank you for taking the time to leave us a review. We are aware of the new mandate in Davidson County and we are adjusting our processes to be compliant. We take the safety of our employees and our staff very seriously. I am sorry that your experience did not meet the high expectations that we have for ourselves. These mandates are new and we are correcting our procedures so that we are compliant. We are requiring our employees to wear masks and practice social distancing. Thank you again for making us aware of this. If you would like to know more about what we are doing give me a call at 615-251-8495 or email me at Tyler@beamanauto.com.