Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
Dealership
This rating includes all service center reviews, with more weight given to recent reviews.
Service Price Transparency
Workmanship
Service Time
Service Communication
118 Reviews of Beaman Toyota - Service Center
Sort by
January 31, 2017
Salesman very helpful customer service horrible After paying tax ,title and license fees received tags for another County with a letter stating that I would have to go to my county and pay for wheel After paying tax ,title and license fees received tags for another County with a letter stating that I would have to go to my county and pay for wheel tax sticker . When I call to ask about this was told that they dont go to my county which is only 16 miles from the dealer , Ashland city but they go to ever other County touching davidson and that it was out of there control. So after arguing with the manager I was told they would go get me the sticker which did not change the county on the license plate. So at this point am quite upset about the service and I go back to the dealer to talk to another manager about this who procedes to go get the other manager to continue to argue about this again. Finally they tell me when I get older that I would understand how things work. Im 45 years old and have never been so disgusted with customer service. I will never purchase anything from them again and if I could I would return the car. More
by DAVID BOLES
Employees Worked With
Several different
May 22, 2016
years of a fantastic relationship over 25 years i have purchased at least 10 vehicles from Beaman (new and used), recommended to friends and family 3 times that, and get each of mine s over 25 years i have purchased at least 10 vehicles from Beaman (new and used), recommended to friends and family 3 times that, and get each of mine serviced and repaired. this is not the usual "dealership" experience everyone fears.. More
by chris53
Employees Worked With
entire service dept EXCELLENT!!!!
May 07, 2016
Toyota Service As always, scheduling, greeting and service completed very courteously and professionally. Minimal wait time. While waiting my wife and I were offe As always, scheduling, greeting and service completed very courteously and professionally. Minimal wait time. While waiting my wife and I were offered coffee or other beverage. I was informed as work progressed and notified immediately when it was complete. Could not ask for better,.\ More
by joeb100
Employees Worked With
Do not recall
May 06, 2016
Service writer not responsive. Bought a 2015 Rav4, first new car in 30 yrs. The left roof drip molding come loose when I take it to a car wash. The service writer blew off my compla Bought a 2015 Rav4, first new car in 30 yrs. The left roof drip molding come loose when I take it to a car wash. The service writer blew off my complaint saying the high velocity dryers are the problem. I have been associated with a company that makes exterior auto trim for Toyota among others. Their parts must pass hundreds of car wash cycles to meet Toyota specifications. They have provided Toyota with roof drip moldings in the past including the Rav4. I had an engineer look at my vehicle and the roof drip molding was not assembled properly to Toyota specifications. I expect the service writer to listen to my problems and solve them not tell me to live with it. When my next service is due I will expect it to be corrected. More
by johnB
Employees Worked With
Eric
April 21, 2016
Dissapointed Went to Beaman service repairs 6 hrs $135 later and no solution to the problem.Went to Cool Spring Toyota 3 hrs $95 car repaired. Went to Beaman service repairs 6 hrs $135 later and no solution to the problem.Went to Cool Spring Toyota 3 hrs $95 car repaired. More
by KK
Employees Worked With
Corkey
July 08, 2015
Service charge of $131.92 to estimate work of $1282+tax I took 2004 Toyota Highlander to Toyota Service to investigate A/C cycling between hot and cold. They did not tell me the actual charges for diagnosi I took 2004 Toyota Highlander to Toyota Service to investigate A/C cycling between hot and cold. They did not tell me the actual charges for diagnosis but just that the charges will be adjusted if I repaired the car. As it turns, they gave me an estimate of $1282+tax and I declined further work, so they charged me $131.92 for diagnosis. On my return, I searched the internet and found youtube video https://youtu.be/Igch5zayvtg to fix it myself within an 1.5 hr. All it was to solder 3 wires under the dashboard. To me, it boils down to professional misconduct or lack of knowledge of their own product. Beaman Toyota has lost all credibility with me. More
by highlander
Employees Worked With
Tech 022 Team 22
May 07, 2015
Service Dept. Only. 1st experience. They left empty quart of oil for drainage from oil filter in engine. Spraying oil all over. Never cleaned up mess, just replaced serpe 1st experience. They left empty quart of oil for drainage from oil filter in engine. Spraying oil all over. Never cleaned up mess, just replaced serpentine belt. Cause it got chewed up from bottle. 2nd experience. They told me 1 hr. For oil change. Actual time- approx 2.5 hrs. For oil change. 3rd experience. Rotate/ balance/ alignment. Alignment OK. Worst balancing job ever. They said my tires, oversized and impossible to balance properly. But Discount Tire Co. Has no problem getting it right every 5k. Only took it to Toyota to cut out an extra stop!! So I paid Beamon, to do a bad job on my tires, where I get it done for free at DTC!! Also they broke my center cap on one of my rims. Why would you break a customers car, and try to hide it?? Not factory rims!! When you have a valid issue. Its funny and frustrating, when the service writer, tries talking to you as if you were an 18 yr old woman that knows nothing about cars!! More
by tacoma11
Employees Worked With
??
October 12, 2011
This was such a great visit! Danny helped get my car into the process and the comfortable, well-equipped, quiet, clean work area helped me to make great use of my time. The repair was made in less time into the process and the comfortable, well-equipped, quiet, clean work area helped me to make great use of my time. The repair was made in less time than expected and was very nicely accomplished. Most of all, Joan over in the new car area, was very, efficient, friendly, and helpful. She provided great information and helped me get on my way quickly. Many, many thanks to everyone for such a great experience. More
by vocpsych
Employees Worked With
Danny & Joan
