Beaman Toyota

Paperwork all wrong on my deal/Warranty issue handled poorly SO, after numerous phone calls to the dealer (I always have to initiate contact, never them), I finally got word with my county DMV that the paperwork SO, after numerous phone calls to the dealer (I always have to initiate contact, never them), I finally got word with my county DMV that the paperwork arrived so that I can register the car and get a tag. All the paperwork has the wrong bank stated on it, so the county/state can't issue me a tag until that's straightened out. The bank listed bank A on all my paperwork but when they actually set up the account and financing, they called bank B. They didn't inform me of this. The way I found out was by calling bank A, and saying "um, I bought a car at Beaman and the VIN is xxxx, I need to know my account number and payment info so I can begin making my payments." To which, they replied, "we have no record of that car being in our system as a loan." So then I have to call the dealer, and after getting bounced from person to person and more phone calls, someone actually looked into and found out that they used bank B instead. Didn't bother to tell anyone apparently, including the all important titling people. This situation has cost me hours of my personal time and much aggravation. Lost time from work. And until it all gets straightened out, will cost more. This is on top of the "Certified Pre-Owned" SNAFU that happened right after I bought it. I'm an out-of-state resident, relative to Nashville, TN, and so while driving my new car home from the dealership, I notice a problem that should be easily covered by the Certified Pre-Owned program warranty. Beaman tells me to take it to my local Toyota dealership for the fix. I do. When I get the car into the service area there, they have no record of it being a "Certified Pre-Owned Toyota." SO, they decline to do the warranty work and I have to pay out of pocket $115 for a diagnostic fee. Beaman did reimburse me for that (thanks), but the aggravation of again, taking time to drive my car to the repair facility, scheduling, shuttling in/back from the dealer to/from work all for a repair that I had to cover initially (and still haven't gotten fixed because of that), is more than frustrating. The dealer failed to communicate the fine details of the Certified Pre-Owned program to me when I called to report the problem. They let me find out the hard way, like everything else. They don't communicate. If there's a problem of any kind, even one that they caused, it's up to the customer to find it, at the expense of the customer. VERY VERY poor customer service and communications. More

Good experience and very quick sales & finance process I was looking for a nationally-advertised lease special in a specific and rare color. They located it, wrote up the deal, and delivered the car within I was looking for a nationally-advertised lease special in a specific and rare color. They located it, wrote up the deal, and delivered the car within 72 hours of initial contact. Will Taylor and the team are professional, knowledgeable, and proficient in the sales & finance process. Would purchase another car from this dealer. More

Sold me a Jeep that had been in a flood You need to very carefully inspect any vehicle from this dealer. They sold me a Jeep that had mud in the fuse box and it had one of those smooth, rive You need to very carefully inspect any vehicle from this dealer. They sold me a Jeep that had mud in the fuse box and it had one of those smooth, river branches (looked like driftwood) stuck behind a heat shield underneath. Being a girl who doesn't know a lot about the insides of a vehicle, I was fooled pretty easily. A friend of mine looked the Jeep over a couple of weeks after I bought it, because there was a fluttering sound when I drove it. He pulled out a large piece of driftwood that was stuck under it, and he knew it had been under water--and I know Jeeps are supposed to be able to go in a creek, but this Jeep didn't have a snorkel, and my friend found mud all the way up to near the windshield. More

Quality dealership My family has bought six Toyotas from Beaman in The Last 5 Years and every purchase we are treated with the utmost respect and we are treated as if we My family has bought six Toyotas from Beaman in The Last 5 Years and every purchase we are treated with the utmost respect and we are treated as if we were apart of the family. That is everything from sales to service to parts. Best dealership I have ever worked with. Every time I go in for routine maintenance several people come and say hello. More

The quickest wrap up of a sale I've been involved with. Larry and Jermaine were phnemenol. To the point and thorough. Great experience! The quickest sale ever with smiles and honesty. Financing was also fri Larry and Jermaine were phnemenol. To the point and thorough. Great experience! The quickest sale ever with smiles and honesty. Financing was also friendly and fast. More

helpful I had some issues which happen and the Natalie was really quick to resolve my issues. When things happen and miscommunication happens they were really I had some issues which happen and the Natalie was really quick to resolve my issues. When things happen and miscommunication happens they were really quick in making it right would recommend More

Charged more than estimate for diagnostics The "check engine" light came on my 2013 Rav4 on 3/18/17. I was told that it would be a $100 plus tax charge to diagnose the cause and that I would b The "check engine" light came on my 2013 Rav4 on 3/18/17. I was told that it would be a $100 plus tax charge to diagnose the cause and that I would be notified if different. Luckily, it was a loose gas cap. I was charge $105 for for the diagnostics, 15.75 for supplies and sales taxes for a total of $131.92. The gas cap was not replaced, just tightened, More