Beaman Toyota

Two visits One for scheduled tire rotation, the other, the next day, was for a recall for the Prius. Both visits were pleasant and efficiently handled with cour One for scheduled tire rotation, the other, the next day, was for a recall for the Prius. Both visits were pleasant and efficiently handled with courtesy and concern. Janice in particular was a great help in moving along the waiting line and her smile made it better. More

Quick, efficient service I went in to Beaman Toyota for 75k service by appointment and waited there while it was done. It went very smoothly. Service has always been outstandi I went in to Beaman Toyota for 75k service by appointment and waited there while it was done. It went very smoothly. Service has always been outstanding here (I've been coming here for 6 years), and I'm generally very happy with their work. This time was no different. I More

Stellar! Walked in for tail-light fix, & got a brand new car I had a broken tail light that wasn't working on my 2006 Toyota Corolla, so I visited Beaman Toyota to get it fixed. While waiting, my mom thought it I had a broken tail light that wasn't working on my 2006 Toyota Corolla, so I visited Beaman Toyota to get it fixed. While waiting, my mom thought it would be a good idea to check out the vehicles that were available. We were matched with Sterling Gallien, a very polite gentlemen, who explained the different models, features and upgrades that differed from the car I was currently driving. We were so impressed by the look of the Toyota Camry LE in dark aqua, that we purchased the car that same day. The finance processing was simple, and Sterling did an amazing job of answering every question that we had. No question was too silly and or strange. His demeanor is consistent from the time that we met him until I drove off the lot with the new car. The financing process with Nick was also very smooth. Additionally, I found out that the tail light had not been broken, it hadn't been screwed in properly, so I wasn't charged for any maintenance. I love my new car! It's a blessing. I can't believe that my prayers have been answered. It was definitely time to get a new car. My 2006 vehicle was still reliable, but I had so many miles on it, and there were some adjustments that would have had to be made with the brakes--money that I didn't want to put into an old car. Thank you Beaman Toyota for the stellar service!! More

Excellent Service Will Taylor did an excellent job. He got the exact vehicle I was looking for, didn’t try to push a sale and treated me like a friend. I buy all my car Will Taylor did an excellent job. He got the exact vehicle I was looking for, didn’t try to push a sale and treated me like a friend. I buy all my cars from BEAMAN and will never shop anywhere else. More

Great company, great service The customer service is great, they have a great selection of cars, and my adviser was very helpful and friendly. Higy recommend Beaman Toyota to anyo The customer service is great, they have a great selection of cars, and my adviser was very helpful and friendly. Higy recommend Beaman Toyota to anyone looking for great service and a great car. More

Don't waste your time or money Avg wait for an oil change with an appointment is about 4 hrs. Service advisors leave before car is returned, and the communication is atrocious. Wr Avg wait for an oil change with an appointment is about 4 hrs. Service advisors leave before car is returned, and the communication is atrocious. Wrongfully charged me for a battery replacement and installation, a couple months later, this discrepancy was found by another Toyota Dealership. Nashville locals know there is no reason to any conduct business here unless you want to waste your time, money, and energy trying to communicate with them. More

Paperwork all wrong on my deal/Warranty issue handled poorly SO, after numerous phone calls to the dealer (I always have to initiate contact, never them), I finally got word with my county DMV that the paperwork SO, after numerous phone calls to the dealer (I always have to initiate contact, never them), I finally got word with my county DMV that the paperwork arrived so that I can register the car and get a tag. All the paperwork has the wrong bank stated on it, so the county/state can't issue me a tag until that's straightened out. The bank listed bank A on all my paperwork but when they actually set up the account and financing, they called bank B. They didn't inform me of this. The way I found out was by calling bank A, and saying "um, I bought a car at Beaman and the VIN is xxxx, I need to know my account number and payment info so I can begin making my payments." To which, they replied, "we have no record of that car being in our system as a loan." So then I have to call the dealer, and after getting bounced from person to person and more phone calls, someone actually looked into and found out that they used bank B instead. Didn't bother to tell anyone apparently, including the all important titling people. This situation has cost me hours of my personal time and much aggravation. Lost time from work. And until it all gets straightened out, will cost more. This is on top of the "Certified Pre-Owned" SNAFU that happened right after I bought it. I'm an out-of-state resident, relative to Nashville, TN, and so while driving my new car home from the dealership, I notice a problem that should be easily covered by the Certified Pre-Owned program warranty. Beaman tells me to take it to my local Toyota dealership for the fix. I do. When I get the car into the service area there, they have no record of it being a "Certified Pre-Owned Toyota." SO, they decline to do the warranty work and I have to pay out of pocket $115 for a diagnostic fee. Beaman did reimburse me for that (thanks), but the aggravation of again, taking time to drive my car to the repair facility, scheduling, shuttling in/back from the dealer to/from work all for a repair that I had to cover initially (and still haven't gotten fixed because of that), is more than frustrating. The dealer failed to communicate the fine details of the Certified Pre-Owned program to me when I called to report the problem. They let me find out the hard way, like everything else. They don't communicate. If there's a problem of any kind, even one that they caused, it's up to the customer to find it, at the expense of the customer. VERY VERY poor customer service and communications. More

Good experience and very quick sales & finance process I was looking for a nationally-advertised lease special in a specific and rare color. They located it, wrote up the deal, and delivered the car within I was looking for a nationally-advertised lease special in a specific and rare color. They located it, wrote up the deal, and delivered the car within 72 hours of initial contact. Will Taylor and the team are professional, knowledgeable, and proficient in the sales & finance process. Would purchase another car from this dealer. More