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Beaman Toyota
Nashville, TN
337 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 8:00 PM
Sunday Closed
Service
Monday 6:00 AM - 7:00 PM
Tuesday 6:00 AM - 7:00 PM
Wednesday 6:00 AM - 7:00 PM
Thursday 6:00 AM - 7:00 PM
Friday 6:00 AM - 7:00 PM
Saturday 7:30 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 1:00 PM
Sunday Closed
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Showing 337 reviews
October 23, 2023
Low ball trade by $6000. Was adding a protection package scam of $1500 as well. Buyers beware of this xx charge and low trade values. Was adding a protection package scam of $1500 as well. Buyers beware of this xx charge and low trade values. More
by dan
Employees Worked With
Sterling Brown
October 20, 2023
I bought a 2022 tacoma, used. Harlon who is the loan officer, told me about yhe extended warranty. He told 1/2 truth, and misds kead me. I have tryed to cancel my extended warrant Harlon who is the loan officer, told me about yhe extended warranty. He told 1/2 truth, and misds kead me. I have tryed to cancel my extended warranty, but know one will return my calls. I wish someone could help me. More
by Rberger958
Employees Worked With
Collin archambeault, Hatlon
August 03, 2023
I had a standard oil change and tire rotation appointment that I set up online with Beaman in Nashville. I had my check engine light on and when I got there I asked them to see why it was on. I was told by that I set up online with Beaman in Nashville. I had my check engine light on and when I got there I asked them to see why it was on. I was told by the service rep that the total for my oil change/tire rotation was $100plus tax and I was then told that diagnostic for engine light was $90 plus tax. I was okay with that and asked her to have that done. I dropped my car off and left. I dropped my car off around 630am and did not hear back from anyone until around 3pm. When the service rep called me back she confirmed that they did diagnostic and an evap test due to the gas knob being loose. I never asked for an evap test. She then confirmed that the total for all service was $190plus tax. I asked her to confirm that I heard right and she said total was $190. I get to the dealership and the man there tells me my total is $359! That is not what the service rep told me and when I brought it to his attention he basically just said the diagnostic was $190 and oil change $100. I know I heard my service rep correctly when she said the total for all the service I had done was $190. I am very dissatisfied and disappointed with Beaman in Nashville. You need to work on clear communication on what total cost is and make sure you ask permission before doing a $190 service. I asked for diagnostic test which I was told was $90. Very dissatisfied with the service from Beaman. More
by natalienicolebr
Employees Worked With
I am not sure what the advisors name was nor the man who took my payment
March 14, 2023
I scheduled my car to have an oil change and tire rotation via the valet service. When I got my car back there was a large dent in it. I called dealership multiple times a day for 3 days. Every tim rotation via the valet service. When I got my car back there was a large dent in it. I called dealership multiple times a day for 3 days. Every time I was told that I would receive a call by the end of the day from the manager. A phone call never came. Waste of my time. I then took my car in person to the dealership to have the dent addressed. I was told how sorry they were and that the entire panel would be replaced. When I had scheduled to drop my car off at Beaman collision they couldn’t find any evidence of my appointment. 2 hours later Beaman collision got in contact with the dealership and confirmed the appointment. Waste of my time. After I was told by the dealership that the whole panel would be replaced, I go to pick up my car and find out that all they did was pull the dent. It is still visible and now it looks like my car had been in a wreck and half xxx repaired. All in all, my oil change/ tire rotation resulted in a dent in my car, 10+ hours of my time tracking down leads due to crappy communication, and a half xxx repair that has caused the value of my car to decrease. More
by steve
February 25, 2023
Best buying experience ever. Dirk, Will, and Glen at Beaman Toyota, Nashville, TN, helped me find and buy a great used camry at a great price, and offered me top-dollar for my tr Dirk, Will, and Glen at Beaman Toyota, Nashville, TN, helped me find and buy a great used camry at a great price, and offered me top-dollar for my trade-in. I had great communication with Dirk and Will via texts and calls. They were very polite, prompt, and professional. I really enjoyed the buying experience at Beaman Toyota. Best Dealership ever. More
by Richard
Employees Worked With
Dirk, Will, and Glen
December 21, 2022
FIVE STAR SERVICE ON GETTING MY NEW CAR WINTER READY AND SERVICE, I ARRIVED EARLY AND THEY GOT ME TO WORK, AND MY CAR WAS READY WHEN I GOT OFF WORK WITH NO WAIT, I WILL ONLY LET BEAMAN TOYOTA SERVICE AND CO SERVICE, I ARRIVED EARLY AND THEY GOT ME TO WORK, AND MY CAR WAS READY WHEN I GOT OFF WORK WITH NO WAIT, I WILL ONLY LET BEAMAN TOYOTA SERVICE AND COLLISION WORK ON OUR VEHICLES. THE STAFF GOES ABOVE AND BEYOND TO SERVE THEIR CUSTOMERS. THANK YOU FOR MAKING MY CAR SAFE FOR THE WINTER More
by BARBIE
Employees Worked With
Other Employees :
STERLING AND JASON AND MATT WERE 5**** CUSTOMER SERVICE
December 16, 2022
I call on had an appointment scheduled for a week with oil change and tire rotation that I paid over $125 with discount coupon My husband arrived early for 11:20 oil change and was there until after 2:30 oil change and tire rotation that I paid over $125 with discount coupon My husband arrived early for 11:20 oil change and was there until after 2:30 and of course the same excuse short of staff . I could have paid less and went to a closer location but chose to go to the dealership but seriously considering if I will ever do again And also to make it even worse was accidentally told oh I see the rep coming back from lunch that was serving yours . I have been long time customer and sent many people over the years but not anymore More
by Ionkim2017
Employees Worked With
December 04, 2022
Just bought a New 2023 4Runner with Wesley Brown. He helped me from start to finish with phenomenal customer service and even after the purchase. Continues to help me with any questions I’ve had! Def He helped me from start to finish with phenomenal customer service and even after the purchase. Continues to help me with any questions I’ve had! Definitely recommend if you buy a vehicle from him, request for his services. More
by Sanghlee1023
Employees Worked With
Wesley Brown
October 01, 2022
On April 30, 2022, my wife and I were looking to purchase a 2022 (or 2023 Venza), but due to inventory issues and not having any new vehicles on the lot, Beaman Toyota was requiring a $500 deposit to order t a 2022 (or 2023 Venza), but due to inventory issues and not having any new vehicles on the lot, Beaman Toyota was requiring a $500 deposit to order the vehicle which could take as much as 6 months. The first week of Sept (almost 5 months after placing the order for the Venza), we stopped by the dealership in Nashville TN to inquire about the status of delivery and they told us our order was not in the system. Though disappointed, we decided to at that time to cancel and requested out $500 Deposit back. One of the Representatives told us they do not take deposits for orders, but he would check with the Sales Manager when he returned the following day. We had not heard anything for about a week, and on Sept 23rd we called to see where our Deposit check was and was told it would be returned via USPS. As of Oct 1, 2022, we still had not received the Deposit check and called for a specific person and he told us that we had to call back to another person in the dealership, since he could not transfer the call. We called back minutes later and was told that Beaman Toyota does not take deposits and if they did, they would tear the check up. We insisted that due to the issues with this entire transaction, that we felt better having the check returned via USPS…but the person we spoke to was getting irritated and short with us, and said he will take care of it, but I have my doubts. I decided just in case, to put a Stop Payment on that check because of my trust issues with the Beaman Sales Representatives and Management we spoke too, and the run around we were getting and the fact that we waited. Very disappointed in Beaman and all of its representatives and attitudes of the Sales and Management of Beaman Toyota Nashville. More
by bob2001safari
Employees Worked With
Collin, Montique
September 02, 2022
Aug 24, had an appt for oil change and tire rotation at 12:00 noon. Asked how long and was told 2 1/2 to 3 hrs for just this little service. I waited because I had a free oil change for purchasing my truck 12:00 noon. Asked how long and was told 2 1/2 to 3 hrs for just this little service. I waited because I had a free oil change for purchasing my truck there. Waited 3 hrs and asked about the status. My advisor said it hadn’t been pulled in yet. I asked why he didn’t let me know earlier. Crickets. I got my truck back and left. Sad, that such a good dealership(in the past) has let the service dept go downhill. Just be honest and transparent. I ended up going to my local Valvoline Oil Change, and was in and out in 10 mins. Best experience ever. Beaman needs some major service themselves. This will only hurt your overall business More
by potz14go
Employees Worked With
Not sure of his name
