Beaman Buick GMC

Dakota the Service Advisor was personable when I brought my vehicle in for a routine oil change. Thank you! my vehicle in for a routine oil change. Thank you! More

Scheduled an appointment for an oil change package for 79.99. The service provider told me "you signed up for a 139.99 package and that's what your gonna pay for" I took my vehicle and left. Their servi 79.99. The service provider told me "you signed up for a 139.99 package and that's what your gonna pay for" I took my vehicle and left. Their service is horrible. More

My scheduled appointment was at 2:30 pm. I arrived at 2:07 pm. Terrible, Horrible and unacceptable customer service! 4 hours to do an oil change and tire rotation? I sat back there for 4 hou I arrived at 2:07 pm. Terrible, Horrible and unacceptable customer service! 4 hours to do an oil change and tire rotation? I sat back there for 4 hours waiting for my car. Plenty of staff members walked by and no one said Hi. Not even, have you been helped or can I assist you with anything. I then go outside to seek help but the lady who was out there was busy and she said she'll be right with me. I go back to sit down and wait. Never came back. I go back there again, she's on the phone. I then head to the front of the dealership and found a sales lady. I don't know her name but thanks to her for going above and beyond the call of duty to get me some assistance. As she stated, she wouldn't know who had my car because she doesn't work back there. Finally, someone came back to assist me. I said what's wrong with my car? Because if you had my car for 4 hours, it's clearly something wrong it. He said nothing is wrong with it. He went over the reason for service and he took care of the bill. He was nice pleasant and very apologetic. He said the guy who checked me in left for the day and my car got lost in the shuffle. If he was leaving for the day the appropriate thing to do is let the staff know. And, he walked right by me and didn't nothing. How does a car get lost in the shuffle? If there's anything wrong with my car I will be bringing it back. I'll be contacting corporate, Google reviews, and the Better Business Bureau. More

We were looking for a Lexus a couple years old and found one at Beaman in Antioch. We worked with Misty and she was fantastic to work with. No high pressure or over the top discussions from her. She was one at Beaman in Antioch. We worked with Misty and she was fantastic to work with. No high pressure or over the top discussions from her. She was very helpful and we ending up purchasing the Lexus there! Her followup has been outstanding. Highly recommend working with Misty and Beaman Buick GMC. More

We were passing through Nashville on a Friday night and our 2023 Tahoe broke down. We called the first GMC dealer that appeared on our phone. The service dept. got us in the next morning. They needed to our 2023 Tahoe broke down. We called the first GMC dealer that appeared on our phone. The service dept. got us in the next morning. They needed to get a part. they got it on Monday and fixed it promptly. The service they provided was second to none. They even paid for a Lyft to get us to and from the hotel. AMAZING!!!!!!! We even thought of buying a new GMC so we could continue traveling home to Minnesota. The sales dept (Presleigh Jaggers) had no obligation to work with us because of the chances of us as a return customer due to the distance between Minnesota and Nashville, they still gave all the attention to sales detail as if we would be a repeat customer. Thank you Beaman Buick GMC. Tom and Ann More

Traveled in from out of town they got me in and out in less then an hour. Very smooth. Everyone that helped me was awesome! Thanks! less then an hour. Very smooth. Everyone that helped me was awesome! Thanks! More

9/7/23 Thurs. – Took 2021 Yukon to Beaman GMC dealership. Check engine light was on. Reduced power. Part was ordered. 9/8/23 Friday –Waiting for part. Waiting on – Took 2021 Yukon to Beaman GMC dealership. Check engine light was on. Reduced power. Part was ordered. 9/8/23 Friday –Waiting for part. Waiting on warranty decision. 9/9/23 Saturday – Still waiting for part. It was decided that the repair was under warranty. Was told to go ahead and rent a vehicle; as repair is under warranty and the GMC/warranty would reimburse him for the rental and GMC Reunite would deliver the vehicle at no charge to Wood stock Illinois, an 8 hr. drive from the dealership. 9/11 Monday, 9/12 Tuesday, 9/13 Wed. – still waiting for the part. 9/13 Wed., Mathew/service dept. said the mechanic deemed the damage wasn’t covered under warranty because he thought someone other than a GMC mechanic had worked on the vehicle. The Saturday mechanic is out of the country and the Customer Service Manager is on vacation “ This is a GMC serviced vehicle!”. They lied -we found out the part wasn’t ordered until 9/11! They lied - They now said the repair is NOT under warranty and the GMC/warranty would NOT reimburse for the rental and GMC Reunite would NOT deliver the vehicle at no charge. We were told the cost to repair it and upon completion we can come pick up the vehicle. We are 8 hours away! More

Beaman has refused to pay off my trade even after a month. They won’t answer emails or calls and now I’m faced with paying two car loans which I cannot afford right now. I’ve never had such a bad exper month. They won’t answer emails or calls and now I’m faced with paying two car loans which I cannot afford right now. I’ve never had such a bad experience and after all the anxiety, stress, and sleepless nights I really just want this nightmare to be over…but it’s not. I’ll be taking legal action against these scam artists. More

Bought a new vehicle. Took to long for the transaction. However, received an email that my tag would be delayed because of a covid outbreak in the Davidson County Clerks Took to long for the transaction. However, received an email that my tag would be delayed because of a covid outbreak in the Davidson County Clerks office. Should not have been an issue as I do not live in Davidson County. Replied to the email address that I was told to reply to the next day. I have since left 5 separate messages over the next five days, and still have not received a call back. Asked to speak with the general manager or someone at higher level and the call screeners said they could not and then hung up on me. More

Took over 4 hours to purchase car. Finally had to deliver the next day. First check on car they could not give me an appointment, but only a drop off time!! No idea how many hours/d Finally had to deliver the next day. First check on car they could not give me an appointment, but only a drop off time!! No idea how many hours/days it would take. Took car to another dealer and in and out in an hour. More