Beach Ford
Virginia Beach, VA
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Staff goes above and beyond to make sure you’re completely satisfied. Knowledgeable, friendly, and the epitome of professional. Been a customer for 12 years and will continue to be a life long cu completely satisfied. Knowledgeable, friendly, and the epitome of professional. Been a customer for 12 years and will continue to be a life long customer. Myself and everyone in my family will only get our new vehicles here. More
I love the new mobile service! They came to the house and did my recall on my new bronco! They even tell me I can have my oiled changed at house ! I had few questions about mainte They came to the house and did my recall on my new bronco! They even tell me I can have my oiled changed at house ! I had few questions about maintenance contract! All my questions were answered. I even get free wiper blades!!!! More
The service folks proactively reached out to me to offer me a convenient way to handle a minor recall item on my 2023 Maverick. The professional mobile team were able to come to my home and perform the work me a convenient way to handle a minor recall item on my 2023 Maverick. The professional mobile team were able to come to my home and perform the work while I was at home. More
Beach Ford has excellent customer service and support. I’ve had my Ford Edge for 3 years and it’s been a great experience. I would recommend this dealership. I’ve had my Ford Edge for 3 years and it’s been a great experience. I would recommend this dealership. More
I wouldn’t recommend the service department. They are pushy and will always recommend ridiculous amounts of unneeded “repairs”. This trip they recommended I pay them close to $3000.00 for a numb They are pushy and will always recommend ridiculous amounts of unneeded “repairs”. This trip they recommended I pay them close to $3000.00 for a number of unnecessary services. It’s predatory on people who don’t know better. Also, the technician broke a part when checking one of the fluid reservoirs and I was forced to pay to replace it. The free inspection for life when buying your vehicle there isn’t worth the hassle they put you through whenever you bring it in. More
I have been trying to get my Ford Bronco Sport fixed for 18 months now and Beach Ford has done nothing close to that. I have caught them in lies about parts being on order and when cornered, the parts magic 18 months now and Beach Ford has done nothing close to that. I have caught them in lies about parts being on order and when cornered, the parts magically arrive that day. Then two days after it was supposedly fixed, the brakes are squealing again. I do not think they actually did the work outlined in the service bulletin, instead the just did something hoping the noise would go away for a while. I embarrassed to even drive my car with these noises. Funny part, their sales department called me and asked if I was interested in trading in my vehicle on a new car. Like I'm in the mood to buy a Ford now, especially from Beach Ford. Sad part, after I dropped off my vehicle for repair this last time, as I waited for my ride, there were two other people also waiting for rides who were also complaining about Beach Ford's horrible service department. Just avoid Beach Ford if you can. More