Beach Cities Toyota Westminster

Toyota's are great cars and I love my Grand Highlander, but don’t buy from this dealership. My car was being built and transported to the dealership during my negotiations. The dealership gave no opportuni but don’t buy from this dealership. My car was being built and transported to the dealership during my negotiations. The dealership gave no opportunity to put down a deposit like other dealers do and demanded that I come in person, which was not the easiest since I live 100 miles away. I agreed to a price with one salesman (Juan) for $70.5k only to get a call from his boss Phil Columna who said the OTD cost was $70.8k. We agreed to that price and he said he would in fact give me the ability to put down a deposit. I provided my drivers license and insurance but no link came to give the deposit. I followed up a couple of days later and Phil said the car would be there the next day and that I needed to come and sign the contract and could no longer give the deposit. When I said I would come up and asked for confirmation on the price Phil said it was now $71.54k OTD. Phil’s excuse for all the price changes was that it was coming from the owner and they had people that were willing to pay more. Knowing that these cars are in demand and needing a new car I came up and signed the papers. I was planning on paying cash but to get that price they made me finance. The only spec sheet I had ever been provided was one that had black wheels for an additional $1,600. However when I arrived to sign the papers I signed for a different vehicle that in fact did not have these wheels. I was never informed that I was signing for a different vehicle. I never thought in a million years a dealership with the name Toyota would do something like that. The cherry on top was their finance department did not collect the right down payment and had to call back the next day to ask for additional cash of $5k. I never got an answer on the wheels and my car which was supposed to arrive the day after I signed the papers ended up arriving 5 days late with little answer for that either other than it was out of their control. I will say I enjoyed working with Robert and he was very helpful, but would recommend that Robert finds employment at a more reputable dealership. I love my car but best to give your business to another dealership. More

Excellent service and disposition, they gave me an easy steps to choose the car. Thanks steps to choose the car. Thanks More

I sold my car to Catherine and her customer service was great, Mario also helped with his offer. Thank you for your great service. great, Mario also helped with his offer. Thank you for your great service. More

Couple of days ago I went on Kelly blue book to get a price for my car. A few minutes later I received a text from Cathy with a quote and asking me to stop by. I went a couple hours later and between C price for my car. A few minutes later I received a text from Cathy with a quote and asking me to stop by. I went a couple hours later and between Cathy and Mario’s help, my process went very smoothly. We agreed on a price. They then made All the paperwork very seamlessly. I want to personally thank them for all their help and I would highly recommend them as they are true professionals. More

Sold my car here. Thanks to Cathy and Mario! Fast and easy. I will recommend Thanks to Cathy and Mario! Fast and easy. I will recommend More

Came here to sell my car and gave me Excellent service, great customer service, and great deal Catherine & Mario who helped me out “the best” great customer service, and great deal Catherine & Mario who helped me out “the best” More

Fast, quick, and professional. Catherine was polite over text and in-person even though it was a negotiation. Catherine was polite over text and in-person even though it was a negotiation. More

I have bought two cars from Elmore and they have both been thoroughly serviced by Elmore and I have had nothing but wonderful people helping me though out this experience. Service is great, if I have a q been thoroughly serviced by Elmore and I have had nothing but wonderful people helping me though out this experience. Service is great, if I have a questions I can just go in and there is always someone to help me. More

Have a fair price on a trade in and was in and out with in an hr in an hr More

Cathy and Mario were fantastic to deal with. I would definitely refer other people to them. I was very happy to sell my car to them. They made it as easy as it could be! I would definitely refer other people to them. I was very happy to sell my car to them. They made it as easy as it could be! More