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Bayway Lincoln

Houston, TX

4.9
119 Reviews

12333 Gulf Freeway

Houston, TX

77034

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Showing 119 reviews

March 28, 2019

Certified Vehicle Ripoff We purchased a certified licolon from Bayway. We have had major problems since wk 1. We paid an extra 6k for the best warranty the offered. The warran More

by DDuvall
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Mar 29, 2019 -

Bayway Lincoln responded

Diane, we are more than happy to help you with the warranty claim on your vehicle. However, the engine has a lot of sludge. It appears that the oil has not been changed regularly. In order for us to help you with your warranty claim we will need the service records for the vehicle because the Lincoln factory requires this due to the sludge in the engine. Our dealership has no record of the oil being changed at our dealership in over 20,000 miles. If you do not have the service records saved you can likely obtain them at the shop that performed your oil changes. Our service director has been in contact with your husband to help assist with the warranty claim with the manufacture. We hope to work with you and resolve this as quickly as possible.

March 26, 2019

James Jackson was a great sales associate! Bought my car yesterday and I left $150 worth of gift cards in my traded in vehicle and James went out of his way to get it returned to me. Also speci More

by Melissa
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
James Johnson
Mar 29, 2019 -

Bayway Lincoln responded

We are so happy that James could help with your new purchase. We appreciate your business!

August 26, 2018

Awesome Thank you for the care you took with me and my SUV. Even though a 2006, you still took care of me above and beyond. Thanks Cody Donaldson More

by Tinker093
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Cody Donaldson
July 02, 2018

AMAZING CUSTOMER SERVICE I just bought a 2018 Lincoln MKC from here! We did everything via text message and two phone calls. I was in and out of the dealership in 2 hours. More

by CDH72
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jamie/Mike
June 19, 2018

Horrible salesman, having issues with Car already Will not buy another car from here. Awful salesman did not seem as if he wanted to sale me a car. Poor service! Now I am having car problems More

by Twinkalink07
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Jeremy
June 14, 2018

Great customer service excellent car buying experience Mr. Ron Wilson, responded to my inquiry very promptly and professionally. One main thing that stood out is he was not one of those pushy car sales guy More

by Krogerguy,Huey
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ron Wilson
April 19, 2018

Great service I had a bad experience but was.thrilled the following day when I returned for my service appointment. Shane is excellent at his job and the problem a More

by d123
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Shane is excellent at his job. Very professional and friendly always there to help!
October 05, 2017

My First Lincoln I honestly never thought of Lincoln as my dream car but I should never say NEVER. Jamie Sausser had been telling me how comfortable and safe it wou More

by Melis1969
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jamie Sausser
August 25, 2017

Sold us a vehicle with 4 bent rims I purchased a 2015 MKZ Black Label on 6/22/17. Just had it serviced for low tire pressure and a loud humming noise at 40mph, 55mph and at 63mph. The L More

by Tracy15
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Allan, Dwayne, Barbie
March 30, 2017

MKX I bought We traded in a Nissan and leased an MKX a year ago. Our sales rep was great !! BUT We were told we would get the cash back on our trade within 48 ho More

by Disappointed
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
No