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Bayway Chrysler Dodge Jeep Ram
Pasadena, TX
521 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 521 reviews
August 19, 2024
The customer service that I received was great. The workers went above and beyond to help me with my situation with my car. Ms Ray was very helpful.She Went above, and beyond to make sure that I w The workers went above and beyond to help me with my situation with my car. Ms Ray was very helpful.She Went above, and beyond to make sure that I would have my vehicle in a timely manner. More
by teyonnaphillips7
Employees Worked With
Ray
August 17, 2024
Service was done in a timely manner and the girl that waited on me was polite and very helpful and stayed in contact with me until work was complete. Did a great job waited on me was polite and very helpful and stayed in contact with me until work was complete. Did a great job More
by Brian.hall0308
Employees Worked With
Don't remember
August 17, 2024
I brought my Ram truck to Bayway for the first time for service. The issue was covered under warranty and should have been a simple repair. I was promised a diagnostic would be run in 24-48 hours. The d service. The issue was covered under warranty and should have been a simple repair. I was promised a diagnostic would be run in 24-48 hours. The diagnostic was complete over 72 hours after I dropped off the vehicle on a Monday. Due either to incompetence of the technician and/or inadequate information from the manufacturer, the technician could not get the warning message to reset following the repair. My truck was at Bayway for 30 days. I incurred over $1,500 in auto rentals, and Bayway used up nearly an entire tank of fuel putting over 300 miles on the odometer with test drives to reset the computer. Despite it being a warranty repair, neither Bayway nor Ram were willing to do anything to assist with my expenses due to their inability to complete a repair in a timely manner. I will not be returning to Bayway and would not recommend them to anyone else. More
by Mike
Employees Worked With
Sylvia, Ray
August 08, 2024
Ms. Ray in the service dept was super helpful and courteous she went above and beyond to make sure that I was able to get back on the road. courteous she went above and beyond to make sure that I was able to get back on the road. More
by waceyscottmoore
Employees Worked With
Ms. Ray ( service desk)
