Baytown Nissan

We are so grateful to Kelton for all his help. The time of just walking onto a lot and finding exactly what you want or having multiple options to choose from seems a lifetime ago. Car shopping is The time of just walking onto a lot and finding exactly what you want or having multiple options to choose from seems a lifetime ago. Car shopping isn't something I do regularly, so limited availability and options made this necessary task feel like it would be fruitless. Kelton understands the current market climate and helped us to find what we wanted and more importantly, what we needed. His professional and down to earth attitude made this car-buying experience a very pleasant one. Thank you again Kelton. More

Kelton made the process quick and easy! They gave me more for my trade in than any other dealer and even slightly over the Kelley blue book quoted value. I got the exact car I wanted, was a They gave me more for my trade in than any other dealer and even slightly over the Kelley blue book quoted value. I got the exact car I wanted, was able to lower my monthly payments and get a lower interest rate! Free lifetime car washes and an extra tank of gas just for talking about my wonderful experience… absolutely! 10/10 recommend. More

7/18/22 at 10am, I just left the Dealership service department very upset due to the way i was treated. I had a appointment for today for a recall on my Nissan Frontier. Keep in mind i took off from wo department very upset due to the way i was treated. I had a appointment for today for a recall on my Nissan Frontier. Keep in mind i took off from work to have this issues taken care of due to me living a hour away from the Dealership. They sent me a confirmation stating that my appoint was set . Once there i was informed that they couldn’t help me due to the parts not available just yet. I said someone should have called me called me and she started well you should have called us first before coming out, now this is the Service manager that now I’m talking to . Very rude talking as if I wasn’t understand what she was saying. Well at this point i asked for the Manger Supervisor in which she gave it to me. I made several calls to Her Supervisor in which wasn’t helpful if your mailbox is full and you can’t leave a message for that Manager to call you back. What a waste time. There service department needs more training on customer service and follow up calls on appointments if something has changed with you vehicle appointment. Now i took off from work so i can keep this appointment just to find out they couldn’t help me. Make this my last time dealing with Baytown Nissan. Very unorganized and customer service needs to be retrained. If i knew this was going to be happening once i paid this amount for this truck i would have back out the deal quickly. So disappointed in how i was treated in the service department. Beware of Baytown Nissan Service .........Mr.Williams More

Very bad customer service . I had a recall appointment scheduled and confirmed to find out that I took off from work to drive 1hour to get this taken care of and to be told that I had a recall appointment scheduled and confirmed to find out that I took off from work to drive 1hour to get this taken care of and to be told that they cannot help me due to not having to parts to repair. Than they told me I should have called first . WTH!!! They emailed me to confirm so that lets me know that everything was ready but once I arrived they said sorry. Very pissed 😤 so I asked for the Manager,Manager number and they just gave me a card and said here call this number. Well after wasting a full day off from work no pay I will be call the corporate number today…..Mr.Williams More

Jorge Lopez was my salesman and he was a good guy. I have never had so much fun with this dealership and with Jorge. Jorge was very honest and very respectful knowing what I wanted and could afford. I have never had so much fun with this dealership and with Jorge. Jorge was very honest and very respectful knowing what I wanted and could afford. More

Came in for service and was helped by Ashley Marroquín. She was very helpful and did it with a great smile/attitude. We will go through her for all our appointments. Ashley, Thank you for such a great expe She was very helpful and did it with a great smile/attitude. We will go through her for all our appointments. Ashley, Thank you for such a great experience. More

They delivered a new car to my home. It was full of hot wifi. Returned it to Baytown Nissan. Got a SUV with 225.00$ more payment. Have a permanent scar on my lip. They gave me no other o It was full of hot wifi. Returned it to Baytown Nissan. Got a SUV with 225.00$ more payment. Have a permanent scar on my lip. They gave me no other options. Dealt with Blake and Jon. They should give me a car as many Nissans I have bought. Horrible! More

I bought a 2013 Ram 1500 from Steven & Ian. RIGHT after trading in my wife's car & driving off the lot, the truck lost power before I even made it to the first light. I took it back to them imm RIGHT after trading in my wife's car & driving off the lot, the truck lost power before I even made it to the first light. I took it back to them immediately and told them this wasn't going to work. They said they'd take a look at it. After 4 weeks and many attempts to get updates on what's going on, they called me back to say the truck was fixed. (To be transparent, they did give me 2 loaners to use during this time.) When I went to pick-up, they wouldn't give me a report, diagnosis or anything. I drove the truck straight from the dealership and made it just north of Downtown Houston before the truck died on me again in the middle of the road with no control over acceleration. When I took it to get a 3rd party inspection the day after, the inspector told me that the truck is COULD NOT have legitimately passed inspection for the registration due to many issues including dry-rotted tires and the additional indicator lights that are popping up (Check Engine, ABS, & stability control). This dealership COULDN'T have inspected it to the best of their knowledge and the "little" cylinder problem that should only be a few hundred was much more. In addition the cylinder problem, the repairmen told me is actually a bad motor that going to cost xxxx near as much as for the truck to repair (+$8000). I took it to another mechanic & also another dealership for a second opinion and they said the same.Experiences like this make it SO hard to trust car salesmen because of shadiness, dishonesty and deception like this. DO NOT trust them and take every measure to protect yourself. I sure wish I did a better job at it. More

I had a great experience coming into the dealership. Claudia was one of the most helpful people I’ve ever had to be assisted by 10/10 would recommend this dealership. Ask for Claudia Claudia was one of the most helpful people I’ve ever had to be assisted by 10/10 would recommend this dealership. Ask for Claudia More

Hello Everyone, I want to share my most recent experience today at Baytown Nissan. I am in search for a Nissan vehicle, and received a call from Betty from Baytown who advised me that the vehicle experience today at Baytown Nissan. I am in search for a Nissan vehicle, and received a call from Betty from Baytown who advised me that the vehicle I am looking for is in transit. I went ahead and stopped by at Baytown Nissan, so that I could leave a deposit and reserve the vehicle. Upon arrival, I spoke with Ruben and Justin that were discussing the pricing of the vehicle with me. I agreed to paying the sticker price for the vehicle plus tax, tile and license fees. Despite that, Baytown Nissan refused to sale me the vehicle. Baytown Nissan refused to sell me the vehicle as they wanted me to purchase additional add ons that were sold directly by their dealership, not the manufacturer. The vehicle would not come with these add-ons, however, when the vehicle arrives, they would add them to the vehicle and then sell me the vehicle. They made this mandatory. These additional add-ons are the tints, wheel-locks, paint coating, etc, and sum up the drive out price by an additional $7,000.00 -- this is absolutely horrible and complete injustice for consumers who are buying a vehicle. That means if you are looking forward to spending $48,000 (MSRP + including TTL) be ready to pay another $7,000 for their in-house add-ons or else they will completely refuse to sell you the vehicle. Can I afford the extra $7,000, absolutely! Why should I not pay? It's equally wrong if I was to sell you a burger based solely on the contingency that you must buy the soda and fries as well or else, you don't deserve my business. Should we really support such dealerships and their businesses, if they carry out these work ethics and moral values; towards their consumers. In my most humble opinion, absolutely not. If in their own legal writing "per Baytown Nissan Dealership Management" they state add on's are excluded from the MSRP, then how can they refuse business to someone that is buying the vehicle at MSRP plus TTL. Only because I did not want to pay extra for their in-house dealership add-ons that I don't need. This is super wrong, and this behavior should not be supported at all (if you have the funds or you don't). Might as well wait and go electric at a reasonable rate. You take advantage of COVID and you justify yourself by comparing yourself to every other dealer doing it, than what is the difference between right or wrong, if they both equal the same. I am sure someone else will buy the vehicle for the extra $7,000, but at least, today I walked away keeping my $48,000, and knowing I didn't support a wrong cause. By the way, I called the Sugar Land Nissan dealership, and asked them what price would they sell the same "additional in house dealership add-ons for; they quoted $1,300 for the same in-house dealership add-ons. That's $5,700 more that you are quoting. I hope you go buy a sandwich today and someone tells you that cannot have it, if you don't put tomatoes, onions, lettuce and ketchup on it. I want you to experience how that feels as a consumer. And to everyone else reading this message, when you call and ask dealerships about any vehicle pricing, make sure you ask them first what the in-house dealership add-ons are costing you? This will help you determine the true cost you are going to pay. Unfortunately, a cost that you may not even need to accrue, it's just more of a bully move on their end. Sincerely, Sachin S. More