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Baytown Nissan
Baytown, TX
161 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 161 reviews
March 13, 2018
Horrid experience from a bunch of crooks I bought a 2017 Nissan Rogue Sport and the internet says 0% payment and $2000 cash back. They low balled my trade in. I got an email saying to pick I bought a 2017 Nissan Rogue Sport and the internet says 0% payment and $2000 cash back. They low balled my trade in. I got an email saying to pick up my license plates and also had an appointment to get help with features. The receptionist didn't have the license plates because they only available on M-F 8-5 because of stolen plates. The desk where the plates were stolen from should be manned if the doors are open. Employee theft pops to mind if they don't trust employees with a key to the plates? The receptionist also didn't bother to find the customer service person. I called back later and asked to talk to my sales person. The receptionist said he was in and then transferred to someone else. That person transferred me to the sales person's cell phone because he really wasn't there. No answer. I call dealer back and ask for a manager and get transferred to line that never got answered. I called again and Ussabele couldn't be bothered. I wrote a bad review of my experience online and mentioned the manager's name (Joey Bolton). I get a phone call today from Joey whose angry about the review. He threatened to call employer (third party intervention in employment is a crime) and his looking into my credit application is a violation of my privacy. I called back and asked for Joey's boss and got Chris and told my story and Joey's threats. By the fact he had absolutely nothing to say. I seriously doubt he was anything but a friend of Joey. My analysis that led to the bad review was proven correct. More
by Robert
Employees Worked With
Joey Bollton, Chris, Issabelle
January 03, 2018
Great servcie Excellent service! Great staff..... very friendly and thorough. My vehicle was washed and vacuumed, I didn't know they did that here and it was a ple Excellent service! Great staff..... very friendly and thorough. My vehicle was washed and vacuumed, I didn't know they did that here and it was a pleasant surprise!!!! Thank you Baytown Nissan Service! More
by Ryan54321
Employees Worked With
Angie, Isabel, Joe, Sandra, Anna
December 22, 2017
The GM Joey Bolton.. I bought a Nissan Titan two weeks ago and John helped me through the process. The process was much faster and easier than I had anticipated. Joey came I bought a Nissan Titan two weeks ago and John helped me through the process. The process was much faster and easier than I had anticipated. Joey came out to thank me for my business as well. This is the third time I have bought a vehicle at this dealership. I would recommend this to all my friends. You feel very taken care of and do not feel pressured at all during the process. Thanks for the new ride! More
by jamiejoelancaster
Employees Worked With
John Field
December 21, 2017
Great customer service! Drove the car to me over 75miles awa If you are looking for a store with customer service first you have found it! John, Robert, and Joey know how to make things right and fix all and any If you are looking for a store with customer service first you have found it! John, Robert, and Joey know how to make things right and fix all and any issues! We will continue to make the drive from Montgomery to see this group of people! More
by chezz62
Employees Worked With
John Field
December 05, 2017
The Best Car Dealership Experience! On December the first of 2017, I went their with high hopes. And I left completely satisfied. They handled all of my car buying needs promptly, with n On December the first of 2017, I went their with high hopes. And I left completely satisfied. They handled all of my car buying needs promptly, with no hesitation. I will suggest that you come to Baytown Nissan,if you want the best (customer service; experience). More
by Dechele Stokes
Employees Worked With
Mr.Bubba, John Field
November 15, 2017
Very unprofessional employees The only employees I like is John and Tyler. They are very helpful in every way. But the service Sept management is very rude to customers. Angie sit The only employees I like is John and Tyler. They are very helpful in every way. But the service Sept management is very rude to customers. Angie sit behind desk putting makeup on in front of customers and lies state that they contact us via email on an address that didn't exist. Then onky conducts business late at night sending messages using her personal cell phone to text customers. And with a very rude attitude about it all. Then you have Tim you sat behind his desk with a red face and yelled at a customer with the office door wide open in front of other employees and customers walking close by. He is very rude, talks very hateful towards customers and treat them very downgrading. We will never come back to this business again and we will not recommend no other family or friends to this dealership. These 2 employees need to be very disciplined and terminated from their job if they continue to act like that towards their customers in a place of business. These 2 employees make the customers very embarrassed and humiliated in public with no apologies or anything. More
by Mom123
Employees Worked With
Service department personnel, John Field
October 16, 2017
Great dealership/Avoid JoJo Would give them a 5 but salesman JoJo is clueless. Has no idea of the product,lies,then trys to cover his lies. If you go here, ask for John Fields. Would give them a 5 but salesman JoJo is clueless. Has no idea of the product,lies,then trys to cover his lies. If you go here, ask for John Fields. Call ahead. He is probably busy fixing the problems that JoJo caused.JoJo More
by Relyub
Employees Worked With
JoJo,John Fields.
October 08, 2017
very disappointed with the services I was approved for a auto loan with 0 down payment and 25000 .I was told on the phone that I was approved for a new or preown car. ..Got there I was approved for a auto loan with 0 down payment and 25000 .I was told on the phone that I was approved for a new or preown car. ..Got there to be showed only 3 preown . So I choose one with I was excited about so no worry about him not showing new cars...long store short . Came back to say the want 24,000 for the 14 avalon. ..but they couldn't take a lost for 16,000 .something about that someone want to them to sell it a a different price.... moral of the story..I didn't even understand what was the problem of me getting the car and never ask was I willing to give a down payment or a trade in which I had both to give but shut down from after they ran my app. Not to meant to other customers where shoot for the same car..... More
by michelle84
Employees Worked With
lauren was the lady that called but some man help us for her because she was with another client
September 28, 2017
Everything you need! After the hurricane, my husband said he never wanted to be without a truck in the family again! So, off we go after our google search of trucks. Dar After the hurricane, my husband said he never wanted to be without a truck in the family again! So, off we go after our google search of trucks. Darlin wanted to see the Nissan Titan! Robert, Tyler, and John were the gentlemen that helped with various aspects of our decision to buy or not. Follow up was done over the course of the week, and John arranged a loaner for some after market additions. Happy to say we are now the proud owners of Nissan's 2017 Titan King cab! We love it, and look forward to having it serviced with the Baytown dealership! More
by laurieintexas
Employees Worked With
Robert "Bubba", Tyler, & John F.
August 10, 2017
Thank John Field I give Baytown Nissan all 5 stars because MR. JOHN FIELD WENT OUT HIS WAY TO ANSWER ALL MY QUESTIONS SHOW ME ALL THE DIFFERENT NISSAN VEHICLE I give Baytown Nissan all 5 stars because MR. JOHN FIELD WENT OUT HIS WAY TO ANSWER ALL MY QUESTIONS SHOW ME ALL THE DIFFERENT NISSAN VEHICLE More
by TideHugo
Employees Worked With
John Field
