Baytown Hyundai

Bought my first truck through them! Adrian Fontenot was a pleasure to work with, he responded quickly to my emails and made sure I got a great and honest deal. They are one of the most honest dealerships I e pleasure to work with, he responded quickly to my emails and made sure I got a great and honest deal. They are one of the most honest dealerships I ever worked with!! Ray Funk also was great to work with and provided great a thorough information.I highly recommend Baytown Hyundai to those who are in the market for purchasing cars. More

Had a super great experience due to Ash Ross, Michael Hamlin. They all took the time to show me cars on lot test drive and financing was easy. Hats off to this guys the truly understand customer service Hamlin. They all took the time to show me cars on lot test drive and financing was easy. Hats off to this guys the truly understand customer service and know their product. More

Great salesman. Esteban Bravo. Straight forward on the purchased deal. Very attentive to our requests. Love it that he is bilingual. My husband could ask for anything in Spanish. purchased deal. Very attentive to our requests. Love it that he is bilingual. My husband could ask for anything in Spanish. More

Outstanding, high-quality, impeccable are few words to describe my incredible Customer Service Experience from Baytown Hyundai. From the moment I arrived, these people rolled out the red-carpet and genuin describe my incredible Customer Service Experience from Baytown Hyundai. From the moment I arrived, these people rolled out the red-carpet and genuinely made me feel like they were treating me like I was a family member. I came to this dealership after horrible dealings at Ron Carter Hyundai. Most people would have never gone back to a Hyundai dealership after what I encountered, but the Sales Manager, Mike Hamlin, assured me I would have a better experience at his dealership…and he delivered as promised. This dealership observably guides its employees to have transparent dealings and give ‘car salesperson’ a darn good name! Not to mention there were multiple poignant moments, I was brought to tears with the care and attention given to detail by the Salesperson, Dwayne Irchil, throughout the various phases of the car buying process. Moreover, the excellent service did not end on the sales floor. I shared stories with the Lee ‘the Finance man’ Love and he made crunching numbers enjoyable. Last, I can easily compare Dwayne’s closing of the deal to a fireworks finale show as no stone was left unturned. Dwayne & Mike, thank you from the bottom of my heart. Thank you guys for representing this corporation the right way! Thank you a million times over for helping me drive out the lot with my dream car! To leave the dealership knowing each person’s full name by heart should say it all… Best Dealership experience EVER! More

There are not enough words to describe the way this Dealership treats its customers. They are absolutely the best dealership by far. IF YOU ARE IN THE MARKET FOR A NEW RIDE, PLEASE DO YOURSELF A FAVOR Dealership treats its customers. They are absolutely the best dealership by far. IF YOU ARE IN THE MARKET FOR A NEW RIDE, PLEASE DO YOURSELF A FAVOR, STEER CLEAR OF THE SHADY SHIFTEY TREATMENT THAT YOU ARE PROBABLY RUNNING INTO ON EVERY CORNER. BAYTOWN HYUNDAI IS WONDERFUL IN EVERY ASPECT. FROM START TO FINISH YOU WILL RECEIVE UNDIVIDED ATTENTION, FAST AND COURTEOUS SERVICE, AND CHANCES ARE YOU WILL WALK OUTTA THERE WITH A BIG SMILE . AND DEFINITELY THE BEST DEAL AROUND. GOTTA LOVE ME SOME BAYTOWN HYUNDAI !!! More

Great Salesman Dwayne Irchil is the best! I bought my new Santa Fe this past August and I love it! This is the second purchase from Baytown Hyundai. I know it is a l Dwayne Irchil is the best! I bought my new Santa Fe this past August and I love it! This is the second purchase from Baytown Hyundai. I know it is a late post, but I just happened to think about it. They are always friendly and ready to help. More

Did not readily honor deal In Sept, I was looking for a late model red Ford F-150, 2 WD. I found one on Baytown Hyundai's website so I began an online conversation with a sales In Sept, I was looking for a late model red Ford F-150, 2 WD. I found one on Baytown Hyundai's website so I began an online conversation with a sales person. I live about 5 hours away, so I wanted to be sure it was what I wanted before I drove to Houston. I specifically asked if it had Sirius radio and was told Yes. The next Saturday, I drove to Houston and made a deal on the truck. As I left in the red F-150, I tried to tune to Sirius. It wasn't there. I immediately called the sales person I had used and she sounded genuinely surprised. Apparently, she didn't actually check before she told me it had Sirius. I told her I was turning around and we would have to undo the deal. She called back in a few minutes and said she was looking at Sirius add-ons on Amazon and they were available up to $100. She told me they would pay to have it added. With that promise, I turned around again and headed for home. When I got home, I got on the Internet and discovered she was looking at devices that could be added when the vehicle was 'Sirius-ready', which my truck wasn't. My truck had to have a different device installed that would make it 'Sirius-ready' as well as the devices she had looked at. I called an auto audio/video shop and got a price, installed, of almost $500. I called Crutchfield and found the hardware for $349, without installation. I sent her the written info from the audio/video shop and Crutchfield and asked her to verify the amounts by checking with some shops in Houston. Later she called me and said the would up their offer of payment to $200 and that they were "trying to be fair". I asked her if she really thought that was fair and that I wasn't trying to be difficult...I just wanted what I was told...the truck with Sirius. At that point, her boss - who had apparently been listening - jumped in and angrily said they "were already losing money and weren't going to pay any more". I reiterated to him that I was told in writing (email) that the truck had Sirius before I drove several hours to buy it and all I wanted was what I was told. (Why was he angry with me? It was his sales person that had messed up.) He, again angrily, said he would reimburse me the $349, which meant I would either have to install it myself or pay someone to do it. But I agreed just end the nightmare. I ordered the items from Crutchfield and faxed the invoice to the dealer. It took 5 weeks and several phone calls and emails to get reimbursed. More

Salesman admitted lying to me Called Baytown Hyundai and spoke with Junior. Told him car I was looking for. Told me he had 2 with specs I was looking for. I told him I was drivin Called Baytown Hyundai and spoke with Junior. Told him car I was looking for. Told me he had 2 with specs I was looking for. I told him I was driving 1 1/2 hours and taking half day off work to come purchase vehicle. He assured me he had it. When I got there he admitted he lied to me just to get me there hoping I would order. Spoke with manager and he apologized. Left dealership and an hour later another manager called and said the car really was available but wasn’t in system so another dealer couldn’t request it. Wanted me to drive back and see car. Why would anyone want to buy a car from a dealership with people so disrespectful...Not me..I will give my business to another Hyundai Dealer that has more respect for their customers! More

A little negotiations, happy with results. I was in the market for my granddaughter, and knew this was her first car. Being a military child, they seemed to go the extra effort to ensure everyt I was in the market for my granddaughter, and knew this was her first car. Being a military child, they seemed to go the extra effort to ensure everything was in order prior to get the paperwork done for out of state. More

Ford f150 Jeanetta was an amazing sales rep!! She was vary helpful, nice and professional. She did a great job helping us find what we really needed. Jeanetta was an amazing sales rep!! She was vary helpful, nice and professional. She did a great job helping us find what we really needed. More