Baytown Ford - Service Center

SLOW AND EXPENSIVE IT IS HARD TO GET YOUR VEHICLE IN TO GET IT CHECKED OUT AND REPAIRED. WHEN THEY DO GET IT CHECKEDOUT, THE QUOTE WAS SO HIGH THAT I HAD TO NOT LET THE IT IS HARD TO GET YOUR VEHICLE IN TO GET IT CHECKED OUT AND REPAIRED. WHEN THEY DO GET IT CHECKEDOUT, THE QUOTE WAS SO HIGH THAT I HAD TO NOT LET THEM DO THE WORK. I WOULD RATHER FORD DO THE JOB BUT THEY COMPLETELY PRICE THEMSELVES OUT OF THE WORK. More

Service and Repairs Every time I go in for routine services or if its a repair Baldo (Service Rep) is very quick and professional getting me checked in and out explaining Every time I go in for routine services or if its a repair Baldo (Service Rep) is very quick and professional getting me checked in and out explaining everything I might need to know in the process. More

Air bags recalled Revived recall for both air bags on my 05 ford Ranger.. made the appointment by phone . The day of my appointment they took care of me.. Dawn Pajak wa Revived recall for both air bags on my 05 ford Ranger.. made the appointment by phone . The day of my appointment they took care of me.. Dawn Pajak was very helpful. I waited for vehicle to be completed and they even Offer to take me and pick me up to my favorite restaurant. While the vehicle was been worked on. More

Break work It was a great experience the sever Dawn very helpful very knowledgeable got me in and out of there had break work done fast and quick It was a great experience the sever Dawn very helpful very knowledgeable got me in and out of there had break work done fast and quick More

Job Dissatisfaction and Customer Service Had repairs done to stop death wobble on my 09 F350 and heard lots of clicking and took it to the local Ford dealer here in Columbus Ga. too be told t Had repairs done to stop death wobble on my 09 F350 and heard lots of clicking and took it to the local Ford dealer here in Columbus Ga. too be told that most of the hard ware for the work preformed was loose. The worst issue l called back Saturday 22 Sept 19 and the person l spoke with had no concerns toward my issue and l asked to speak to someone higher and the same thing . I ended up having to pay $339. For the repairs in Columbus Ga and was told l would have to contact dealer in Baytown Houston to try and get rein-versed my money. After calling being told the Manager was in a meeting and they took my number and have him call me and he did. I missed him called back finally got him . I sent a copy of invoice from Rivertown ford and awaiting his return call. So no l wouldn’t recommend this establishment to anyone l know. More

Vehicle Repairs When repairs are performed at Baytown Ford, I believe those repairs are done properly because of the confidence I have in the Service Department. I di When repairs are performed at Baytown Ford, I believe those repairs are done properly because of the confidence I have in the Service Department. I did not have that confidence in the previous dealership that I used, and knew I needed to change. More

Service advisor excellent I responded to a recall notice. Took care of several other issues while there. Service advisor Dawn Pajak handled it perfectly. Courteous, professio I responded to a recall notice. Took care of several other issues while there. Service advisor Dawn Pajak handled it perfectly. Courteous, professional in all regards. Probably the best I've experienced, and I usually do not "gush". More

Great customer service , in service department My appointment was for 11:00 got there about 10:40 had someone waiting on me in less than a moment. They asked what I needed and then checked my accou My appointment was for 11:00 got there about 10:40 had someone waiting on me in less than a moment. They asked what I needed and then checked my account and confirmed that I indeed have a complimentary oil change and if I needed my tires rotated. Answered questions and whisked my truck away. Showed my to the waiting area, when they finished came to waiting area went over what was done and thanked me for the business. More

Brillant I was on a road trip from Corpus Christi, TX to Orlando, FL and we had an issue with our Ford F-150. I did not buy my truck from Bay Town Ford. The se I was on a road trip from Corpus Christi, TX to Orlando, FL and we had an issue with our Ford F-150. I did not buy my truck from Bay Town Ford. The service team's reaction to our situation was nothing other than brilliant. Not only did they tell us they were uncomfortable us driving 1200 miles without them checking out the truck, they moved our vehicle in front of the line, skipping several customers that probably purchased their vehicle from this dealership. I have never experienced service like this. We are in the market for a Ford Expedition and we will be making the drive from Corpus Christi, to Bay Town Ford to give them an opportunity to earn our business due to the outstanding service provided to us on this day. I highly recommend this dealership and it should be used as a model to ALL branded dealerships, not just Ford. Thank you Team Baytown Ford! More