Baytown Ford - Service Center

Last minute oil change I went in for an oil change, and my experience was very pleasant. Dawn was extremely knowledgeable, and courteous. She assisted us with all the q I went in for an oil change, and my experience was very pleasant. Dawn was extremely knowledgeable, and courteous. She assisted us with all the questions we had regarding other service needs. On top of her wonderful service, she added a coupon that I wasn't aware of, so that saved me a little money. I really want to commend her great customer service! thank you! More

Good job as always. He let me know about my brake and power steering fluids. I will be back for future maintenance and what ever else may be needed. power steering fluids. I will be back for future maintenance and what ever else may be needed. More

The worst customer service in the service department My car was towed in when it wouldn't start at work. I had to call service repeatedly several times to get anyone to check on status of my car. The My car was towed in when it wouldn't start at work. I had to call service repeatedly several times to get anyone to check on status of my car. They didn't even look at my car until it had been in their shop for 4 full days and it took a lot of nagging to get it looked at on day 4. It was finally fixed on day 7, only needed a new starter. They did not call me to let me know it was finished. Very poor customer service in the service department. I would never recommend this service department. More

Dawn was outstanding to work with throughout the entire process of having the repairs to my vehicle. She is no doubt the best service advisor I have ever come into contact with. Jeff process of having the repairs to my vehicle. She is no doubt the best service advisor I have ever come into contact with. Jeff More

Well I bought my truck new in 2017 and when it was time to get it inspected I couldn't because the device was broke and I had to spend my money and use my extended warranty cause I was sold a broke truck. to get it inspected I couldn't because the device was broke and I had to spend my money and use my extended warranty cause I was sold a broke truck. More

Y’all did awesome. Love bringing my trucks to y’all. So helpful and friendly people. Always recommend y’all to my friends. Thank y’all so much. helpful and friendly people. Always recommend y’all to my friends. Thank y’all so much. More

David/Service dept was on top of it. 6.0 hr labor job, and got my truck out ASAP. The hard to swallow pill was the price, but it was a big job. Just glad to have my truck back so I can make $$. and got my truck out ASAP. The hard to swallow pill was the price, but it was a big job. Just glad to have my truck back so I can make $$. More

Oil Change and Rotation As always, service is excellent and speedy. I've never had an issue with any service there. Nice waiting area. It's the only place I take my vehicle As always, service is excellent and speedy. I've never had an issue with any service there. Nice waiting area. It's the only place I take my vehicle to be serviced. More

Loud noise behind my glove compartment Excellent service! They got my car fixed quickly. Your shuttle service was excellent, taking me home and picking me up when my car was ready. Dawn Paj Excellent service! They got my car fixed quickly. Your shuttle service was excellent, taking me home and picking me up when my car was ready. Dawn Pajak was friendly, courteous, and got my job done! More

Very worst & rude service staff ( my experience) I brought a new expedition from Baytown Ford and it is having touch screen issue after 6 months, screen not responding, approached Baytown ford for ve I brought a new expedition from Baytown Ford and it is having touch screen issue after 6 months, screen not responding, approached Baytown ford for verifying but their response was very bad, 3 times visited their service center, talked to their service manager, he refused to service my car as he was telling reason as I rated less star about Baytown ford in internet. Then I met the service director, he talked very rudely, contacted ford customer service but till date, no response, I am using new car with a non working touchscreen More