Bayside Volkswagen - Service Center

Great Service Chris Albanese is a great communicator, he speaks with you and not at you. He explains everything that needs to be done to my GTI with patience and un Chris Albanese is a great communicator, he speaks with you and not at you. He explains everything that needs to be done to my GTI with patience and understanding. I no longer dread bringing my car in for service as I did at other dealerships. I always recommend Bayside VW to anyone that is shopping for a new or used car. Bayside VW is a 5 star dealer to me. Lee More

Oxygen Sensor Changed On My 2006 Passat 4motion. My Service advisor Chris Albanese is very friendly in nature and has a good knowledge about cars. He listen to his clients very carefully and in timel My Service advisor Chris Albanese is very friendly in nature and has a good knowledge about cars. He listen to his clients very carefully and in timely manner calls and explain what needs to be done (repairs) in car. Chris along with John (Mechanic) knows my car fully. So I trust both of them. All the Staff members (service) at VW of Bayside are very friendly.I totally recommend this service station to all VW owners. More

Lack of Integrity and Poor Customer Service I had a bad experience with this service center. I own a 2012 VW CC Sport with under 13,000 miles, and I brought my car in for 2 repair items under t I had a bad experience with this service center. I own a 2012 VW CC Sport with under 13,000 miles, and I brought my car in for 2 repair items under the Original Factory Bumper to Bumper Warranty. Both problems seemed like no brainers to me, a faulty washer fluid sensor and a sagging roof liner. After explaining in detail the problems over the phone and dropping it off for several days, I was astounded to find that they declined both repairs when I went to pick it up. The reasons behind their refusal were almost out of a comic book. The explanation I got on why they wouldn't repair the washer fluid sensor...was because I used the wrong brand of washer fluid! According to Volkswagen, if you use various brands of washer fluids, the sensor could fail and subsequently render the item void of the warranty. This is the only car I've ever heard of where you can't use generic washer fluid purchased at an auto parts store. Baffled, I argued that I used standard washer fluid, but apparently using washer fluid will void the vehicle warranty. Imagine that. Their estimate to replace the sensor was $280....for the sensor. Appalling. Then we discussed the sagging roof liner. The roof liner is separating towards the rear of the car causing it to sag, the reading light to sag, and partial visual obstruction out the rear window. Their explanation word for word was "found headliner operating to manufacturer's standards". I'm sure sagging, gaps, and visual obstruction from a headliner on a car with under 13,000 miles does not correlate to manufacturers specs. This is a clear example of Volkswagen turning their backs on their customers and not standing by their product. A malfunctioning sensor and sagging roof liner are both items that any other auto manufacturer would cover, but not Volkswagen. As a 2nd time owner of a Volkswagen automobile, I am disgusted at the scam artist feel I got when dealing with this service center. Rather than standing behind their vehicle warranty responsibilities, they craft up sad excuses that insult the intelligence of their customers, and bill outrageous amounts for simple repairs. I was warned not to buy a Volkswagen for these reasons, and will probably never buy one again. Shame on you Bayside Volkswagen, these obvious warranty items cost you a future loyal customer. I will never service my car with this organization, and will do my best to warn others of my experience. More

Nice service and very thorough car care. Have to say Nice service and very thorough car care. Have to say the best VW service department in tri state. Well done. Plan on buy another Gti and will only Nice service and very thorough car care. Have to say the best VW service department in tri state. Well done. Plan on buy another Gti and will only let the service team of Bayside VW take care of it. More

I schedule service for my VW Passat usually once a year since I purchased it. Every time I have been to the service center at 31 Watermill Lane my experience has been very good. The last time I brought m since I purchased it. Every time I have been to the service center at 31 Watermill Lane my experience has been very good. The last time I brought my car to this location was in December of 2013.I worked with Chris Albanese and he was very clear about the service required. He is very knowledgeable and explains everything that is being done to my car. I have found everyone at this location to be very friendly and very professional. I have used the shuttle service also and have found the drivers and this service to be a great asset to having my car serviced at this location. More