Bayside Volkswagen

Oxygen Sensor Changed On My 2006 Passat 4motion. My Service advisor Chris Albanese is very friendly in nature and has a good knowledge about cars. He listen to his clients very carefully and in timel My Service advisor Chris Albanese is very friendly in nature and has a good knowledge about cars. He listen to his clients very carefully and in timely manner calls and explain what needs to be done (repairs) in car. Chris along with John (Mechanic) knows my car fully. So I trust both of them. All the Staff members (service) at VW of Bayside are very friendly.I totally recommend this service station to all VW owners. More

Felt like I needed a shower when i left If you need a fix of old time car sales awfulness, this is the place. Went in to see a car on their website. It was gone. Tried to negotiate for If you need a fix of old time car sales awfulness, this is the place. Went in to see a car on their website. It was gone. Tried to negotiate for another. Got nowhere and left. This after a ffiend went in and was told to come back with her husband. She also bought elsewhere. More

The Best John Vass and Angelo Alexiadis provided an excellent experience from beginning to end. I would recommend them and the dealership to my friends and fam John Vass and Angelo Alexiadis provided an excellent experience from beginning to end. I would recommend them and the dealership to my friends and family. More

Lack of Integrity and Poor Customer Service I had a bad experience with this service center. I own a 2012 VW CC Sport with under 13,000 miles, and I brought my car in for 2 repair items under t I had a bad experience with this service center. I own a 2012 VW CC Sport with under 13,000 miles, and I brought my car in for 2 repair items under the Original Factory Bumper to Bumper Warranty. Both problems seemed like no brainers to me, a faulty washer fluid sensor and a sagging roof liner. After explaining in detail the problems over the phone and dropping it off for several days, I was astounded to find that they declined both repairs when I went to pick it up. The reasons behind their refusal were almost out of a comic book. The explanation I got on why they wouldn't repair the washer fluid sensor...was because I used the wrong brand of washer fluid! According to Volkswagen, if you use various brands of washer fluids, the sensor could fail and subsequently render the item void of the warranty. This is the only car I've ever heard of where you can't use generic washer fluid purchased at an auto parts store. Baffled, I argued that I used standard washer fluid, but apparently using washer fluid will void the vehicle warranty. Imagine that. Their estimate to replace the sensor was $280....for the sensor. Appalling. Then we discussed the sagging roof liner. The roof liner is separating towards the rear of the car causing it to sag, the reading light to sag, and partial visual obstruction out the rear window. Their explanation word for word was "found headliner operating to manufacturer's standards". I'm sure sagging, gaps, and visual obstruction from a headliner on a car with under 13,000 miles does not correlate to manufacturers specs. This is a clear example of Volkswagen turning their backs on their customers and not standing by their product. A malfunctioning sensor and sagging roof liner are both items that any other auto manufacturer would cover, but not Volkswagen. As a 2nd time owner of a Volkswagen automobile, I am disgusted at the scam artist feel I got when dealing with this service center. Rather than standing behind their vehicle warranty responsibilities, they craft up sad excuses that insult the intelligence of their customers, and bill outrageous amounts for simple repairs. I was warned not to buy a Volkswagen for these reasons, and will probably never buy one again. Shame on you Bayside Volkswagen, these obvious warranty items cost you a future loyal customer. I will never service my car with this organization, and will do my best to warn others of my experience. More

Diamond serivce Mr. Leo Ohayan was very detailed and honest. I'm very satisfied with my experience of purchasing at this dealership. He is also greatly helpful to ge Mr. Leo Ohayan was very detailed and honest. I'm very satisfied with my experience of purchasing at this dealership. He is also greatly helpful to get me familiar with the car and documents. More

Great Experience! Excellent service from Mr. Schull and Mr. Alexiadis. My wife and I were not pressured and we were very pleased with the service. Jeffrey Schull was ve Excellent service from Mr. Schull and Mr. Alexiadis. My wife and I were not pressured and we were very pleased with the service. Jeffrey Schull was very helpful, detailed and honest. Mr. Schull took the time with us in answering all our questions. Extremely happy with our new Tiguan. More

They made it easy Good experience working with Bayside VW. I walked in without an appointment and wound up working with Jeff. Decided on a Certified Pre-Owned Jetta a Good experience working with Bayside VW. I walked in without an appointment and wound up working with Jeff. Decided on a Certified Pre-Owned Jetta and Jeff took the time with me to test drive three different cars! Paperwork and financing were easy and picked up the car yesterday and it looked brand new. More

Wonderful experience! I used this dealer in the past and that is why I came back. I am a leaser and when my lease was almost up I received a call and email from a very nice I used this dealer in the past and that is why I came back. I am a leaser and when my lease was almost up I received a call and email from a very nice Salesperson named Sally. I set up an appt and when I arrived, I was introduced to Leo Ohayon. He was terrific!!! There was no pressure involved. He told me my different options and than let me decide. He made it so easy. I set up a date for pickup and on that day my car was sitting there all ready to go. I have leased my car 2x from this Bayside dealership and I will definitely be back a 3rd time. With great Sales people like Leo, how could I not be back. More

Overall good experience Emil was my salesperson. He is fantastic and very knowledgable about his Volkswagen cars. He was extremely patient with me over a period of 3 visits Emil was my salesperson. He is fantastic and very knowledgable about his Volkswagen cars. He was extremely patient with me over a period of 3 visits or 1 week and took time to explain everything I was uncertain about and also to educate me about the benefits and pitfalls of buying my first car. I bought my car two days, and so far so good. Looking forward to my beautiful Passat. More

Wonderful buying experience! I searched this dealer online and got contact with one of the representatives, Sally. She is very helpful and kind. After that, I was introduced to a I searched this dealer online and got contact with one of the representatives, Sally. She is very helpful and kind. After that, I was introduced to a dealer, Terry Xiao. He is very considerate and knowledgeable. He always consider things from the customer's perspectives, and he is always happy to answer question. I am a green hand in buying cars, and he gave me many useful information. With his help, this buying experience become less complex, and interesting. I do not have to worry everything since I have Terry help me. He is an excellent dealer! I will highly recommend him! More