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Bayside Toyota

Prince Frederick, MD

not yet
rated
483 Reviews

105 Auto Drive

Prince Frederick, MD

20678

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Showing 483 reviews

January 05, 2014

Karen provided needed information in a timely manner and was very patient, thorough, and a pleasure to work with. I highly recommend Karen to others when purchasing a vehicle. More

by anaara
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
January 05, 2014

Simply the easiest new car purchase I have ever experience. Very professional, competent, and friendly staff. Extremely responsive and willing to work towards a fair and reasonable price point. More

by Fullvolley
Customer Service
Friendliness
Price
Recommend Dealer
Yes
January 04, 2014

I was looking for a Toyota Tacoma and called an old friend (Jeff Lehnen) and he said come on up to the dealership. He arranged for me to test drive a Tacoma and I was happy with it. They did not have w More

by skipstortzum
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steve Thompson
December 25, 2013

Rudy came out to the lot where my husband and I were looking at the RAV4. We told him we wanted to take it for a test drive. We did and decided we were interested in buying, but not what was on the lo More

by bnanab29
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
December 18, 2013

This is the first Toyato I have ever bought. Always been chevy. Ryan was great to work with in helping select a new car. I would recommend Bayside to others looking to by a car or truck. More

by valley1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
December 09, 2013

Frankie, Kevin, and the guys were friendly and knowledgeable, and they helped us out as much as they could with price, and no pressure. Thanks! More

by eledonne
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Emily LeDonne
December 08, 2013

This is the second truck I've purchased from Bayside Toyota and the experience keeps getting better. Lauren was wonderful and I know this sounds cliché, but she made me feel at home--like family and it' More

by rpieters
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
December 02, 2013

The reason I gave the rating I did is because over the years I have bought many new/used cars. I have bought a couple from this dealership, but that was several years ago. I have to say that my salesman More

by Tkay1968
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Janet Poloski
November 20, 2013

I had a vehicle that left us stranded on a Friday night. I needed a replacement by Monday and Bayside Toyota was my first choice. A couple years ago, we purchased a 2011 Scion from Steve here at Bayside an More

by Varberos
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steve Thompson, Janet Poloski
November 05, 2013

I took my scion frs in for its 15000 mile service which includes a tire rotation, multipoint inspection, oil change and cabin air filter replacement. The first service was prompt and courteous (Gen Cartwri More

by MichaelFischer
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
No
Nov 05, 2013 -

Bayside Toyota responded

Mr. Fischer, We are committed to providing high quality customer service, but based on your DealerRater review, you did not share that experience. That is very disappointing to us, and through this program we have the opportunity to work with you to resolve any issues with your experience at our dealership. Please allow me to offer my personal assistance with any future needs that you may have, so that we may have the opportunity to keep you as a valued customer. If there is anything that I can do to help, please let me know. Regards, Steven Thompson General Sales Manager Bayside Toyota/Scion/Chevrolet 410-535-1500

Nov 06, 2013 -

Bayside Toyota responded

Mr. Fischer, I wanted to reach out to you again to offer my assistance with anything that would help with your previous experience. Please let me know how I may help personally. Regards, Steven Thompson steve@baysideautogroup.com 410-535-1500

Nov 06, 2013 -

MichaelFischer responded

Hi Steven, Thank you for responding to my survey. As mentioned the problem was ultimately resolved however I was very frustrated with the entire process. I am unsure how you could help me personally but you can help the next frs customer who has his/her service performed by making sure the service department has the appropriate information about the service procedures. Thank you again for your reply. Mike

Nov 07, 2013 -

Bayside Toyota responded

Mike, I will personally handle any service appointments to insure that you get the best possible care when the FRS is here. Please let me know if this will work moving forward. Thank you again, Steve

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