Bayside Toyota
Prince Frederick, MD
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Bring a lunch I bought a new Toyota Tacoma from Bayside last spring and when it was time for the 5000 mile service I made an appointment and was there several hours I bought a new Toyota Tacoma from Bayside last spring and when it was time for the 5000 mile service I made an appointment and was there several hours and all that was accomplished was a tire rotation. It was not washed or vacuumed and was told that would take another hour or more. The service manager called that night to apologize and assured me that this was an anomaly and would not happen again. This morning I had an 8:00 appointment for the 10,000 mile service (oil change and tire rotation) and two hours latter was told it would be at least another twenty minutes for was and vacum. I told them that I just wanted my truck back and that Bayside for life was useless unless one had all day to kill. I'll pay elsewhere for any future service. I gave it a five for price only because it was free but my time is more valuable than an oil change. More
Poor Service I had a 1:00 appointment, showed up 20 minutes early, finally got to me at 1:00 and said it would be about a hour and a half, did not leave until 4:00 I had a 1:00 appointment, showed up 20 minutes early, finally got to me at 1:00 and said it would be about a hour and a half, did not leave until 4:00. That was bad enough but got in car for first time this morning and low tire light on. I checked and found no 2 tires had the same amount of air and all were low. This in spite of having had the tires checked and rotated. The service was not worth the time I wasted. More
2018 rav4 purchase As my wife and I walked through the front door of the dealership we were greeted by Eric Garner. After a brief introduction and what I was looking fo As my wife and I walked through the front door of the dealership we were greeted by Eric Garner. After a brief introduction and what I was looking for, he was able to locate a vehicle that fit my needs. He was extremely easy to talk to and wasn’t trying to sell me something didn’t need. Since we were prior customers, they had all our information already on file which streamlined the purchasing process. More
Wonderful Experience Purchasing my first vehicle here exceeded my expectations. Jason made my day by being as helpful as possible. Even breaking the ice with some great co Purchasing my first vehicle here exceeded my expectations. Jason made my day by being as helpful as possible. Even breaking the ice with some great conversation. More
2018 Highlander Purchase Had an amazing experience purchasing a new vehicle today. All of the employees were friendly, helpful, and knowledgeable. By far the best car buying e Had an amazing experience purchasing a new vehicle today. All of the employees were friendly, helpful, and knowledgeable. By far the best car buying experience I have had in 20 years. More
Awesome service from start to finish!! Bayside Toyota makes you feel like family as soon as you step through the doors. The staff was extremely helpful. Everyone was very friendly. I will Bayside Toyota makes you feel like family as soon as you step through the doors. The staff was extremely helpful. Everyone was very friendly. I will definitely be returning to see them again!!!! More
Excellent customer service One of the few dealerships I have been to where the salesman (Robert Whiley) asked if we needed any assistance - when we said we were just looking he One of the few dealerships I have been to where the salesman (Robert Whiley) asked if we needed any assistance - when we said we were just looking he left us to ourselves but said if we had any questions feel free to come ask. We ended up purchasing a vehicle from him. I hate buy new cars but this experience was so different. More
THESE FOLKS HAVE CUSTOMER SERVICE NAILED DOWN TO THE T This team here is phenomenal for so many reasons. From Chris in finance to my sales lead Jason Roberts . Even the manager took care of me. I felt valu This team here is phenomenal for so many reasons. From Chris in finance to my sales lead Jason Roberts . Even the manager took care of me. I felt valued, and like the entire staff was committed to. Jason now feels like an extended family member, as he treated me with respect, care, and patience. More
Great folks at Bayside Toyota. I am a return customer having purchased 4 new vehicles from Bayside Toyota. I love the people there in particular Steve Thompson and Paul Hanna in th I am a return customer having purchased 4 new vehicles from Bayside Toyota. I love the people there in particular Steve Thompson and Paul Hanna in the service dept. As long as I live in the area I will continue to buy my cars and trucks from Bayside. More
Immensely Satisfied Customer My family returns to Bayside because of the very outstanding work done by folks like Paul Hanna. Professional service is simply part of his DNA. My family returns to Bayside because of the very outstanding work done by folks like Paul Hanna. Professional service is simply part of his DNA. More