Bayside Ford

Thomas was responsive to my inquiries via phone and made it worth driving over an hour to come to Bayside Ford. The dealership had a number of options for me to choose from and Chris, and Devon helped make it worth driving over an hour to come to Bayside Ford. The dealership had a number of options for me to choose from and Chris, and Devon helped make the new car buying process seamless. I really appreciate the time that everyone took to make sure I was getting the truck I really wanted, and walk me through everything. Highly recommend these folks! More

Thomas was helpful and a pleasure to work with. Bayside made it easy and quick when it came to purchasing. Look forward to returning for our next car. Bayside made it easy and quick when it came to purchasing. Look forward to returning for our next car. More

He was really looking out for us to get the perfect car for the right price for the right price More

Very quiet environment which I like and very helpful and great service. Always doing the greats making sure the customer is comfortable. great service. Always doing the greats making sure the customer is comfortable. More

My vehicle was taken to Bayside Ford in King George for my state inspection. Upon completion the found my water pump had a crack. The scheduled and completed this job in a reasonable time frame. However, j my state inspection. Upon completion the found my water pump had a crack. The scheduled and completed this job in a reasonable time frame. However, just a few weeks later a list of items went bad on my explorer. Upon research, I found that they were in direct contact with the water pump, and therefore would point to these items being damaged while the initial work was being completed. When I called to inform them my check engine light had come on, and had little acceleration, they told me that I wouldn’t be able to bring it in until the end of September, at the time it was about a month away. After after another qualified technician run the codes, and telling Bayside what the other tech found, the suddenly could fit my truck in for diagnostics. This was only after I told them what the other tech had informed me of these codes would run hand in hand with the work completed with the water pump. I dropped my vehicle off on a Sunday afternoon, and was promised to have the diagnostics completed Monday or Tuesday. I never received a call back, so I followed up Tuesday afternoon where I was informed it would be at least another week and a half before I would receive my truck back. They never informed me of what they found until I pressed for answers. After a week and a half, I called and was given an update that it still wasn’t ready. As a person where this vehicle is my only means of transportation, with 2 kids in school, and my older having medical appointments multiple times a week, I could not go much longer without a vehicle. Since bayside no longer offer loaner vehicles, I spent time “renting” vehicles from family. The poor communication throughout the process is my major concern as well as their lack of empathy for someone that has to rearrange their entire family schedule just to not have the vehicle completed in the time they had promised, and the damage was ultimately in correlation with the original job that was completed on the water pump. Then I was told it would be no charge for me, and when I arrived to pick my vehicle up, they tried to charge me the deductible for my extended warranty. Why should I have to pay a fee, when the damage was caused my their shop? More

Love my car! Easy process. Would recommend this dealership.Ask for Thomas Snow. Good guy. Easy process. Would recommend this dealership.Ask for Thomas Snow. Good guy. More

The waiting area is always comfortable with coffee, water and amenities, TV, etc. The service dept is efficient and always directed you to your vehicle when completed. and amenities, TV, etc. The service dept is efficient and always directed you to your vehicle when completed. More

Was a great buying experience people there explained every step of the way I had a fun time buying every step of the way I had a fun time buying More

Good folks to deal with and the only local Ford dealer maintenance shop I trust. maintenance shop I trust. More

Great experience working with Thomas Snow for this vehicle purchase. We really appreciated his responsiveness for getting the vehicles ready for us to look at and test drive. Once we decided on the vehicle purchase. We really appreciated his responsiveness for getting the vehicles ready for us to look at and test drive. Once we decided on the vehicle, he rushed it through the process for the quick touch up and we were out the door without delay! More