Bayside Chrysler Jeep Dodge | Page 944

A friend of mine originally referred me to Bayside after he told me that he had a good experience there on his first visit. I decided to take a ride with him on his second visit to meet his salesman and see he told me that he had a good experience there on his first visit. I decided to take a ride with him on his second visit to meet his salesman and see what type of deal he could work out with me. He then introduced me to Andre who was very friendly and professional and listened to exactly what I told him I was looking for. They didn't have the Wrangler with the options that I wanted in their inventory so I decided to do some homework of my own and see which dealers within a 300 mile radius had one in stock. I printed out all of dealerships that had the Wrangler with the exact options that I wanted and Andre was able to acquire one from a dealership in Pennsylvania. While I was waiting for Andre to return from transporting the vehicle back to Bayside, I sat down with John Munzert who dealt with the finance part of my lease. He was very friendly, professional and overall just a down to earth gentleman. We did all of the paperwork without any type of hassle or confusion and everything went smoothly. By the time Andre returned to the dealership with the vehicle they were getting ready to close but he made sure that it was prepped and cleaned before I drove off with it. I have never experienced this type of service anywhere else at any other dealership. Andre and John are both stand up guys and I would recommend anyone who is in the market for a Chrysler vehicle to pay them a visit. More

THE TRUTH ABOUT MY EXPERIENCE AT BAYSIDE - this review will discuss delivery day and the even shadier tactic they used to get me to change my initial negative review. My sales experience with Andre was gr will discuss delivery day and the even shadier tactic they used to get me to change my initial negative review. My sales experience with Andre was great, things turned ugly on delivery day when I had to deal with Izzy in finance(who is since gone) and Rob(who was really the bigger problem). After leaving with gentleman's agreement with Andre and Rob, I returned to Bayside with a friend who was also looking for a Wrangler on Tuesday the 14th of May to sign my buyer’s contract. I wanted to put my deposit on American Express, but Andre asked if I could use another card because they’d had issues with Amex. This was an enormous red flag, but I trusted Andre and went ahead with it. I heard from Andre on Friday May 17 that he was en-route to pick up my vehicle. I was shocked because we hadn’t agreed to any financing terms or a solid price on painting the hardtop. He said let them get the vehicle and then we’ll work on financing. I was okay with this because if they have already committed to a car then they’ll be more likely to work with me. We set up for me to take delivery the next day, Saturday at 2pm. To tell the entire story we’ll need to backtrack a bit to the events of the week leading up to delivery. My issues started when I wanted to have the black hard top of my wrangler painted and packaged into my financing. I was asking for a solid price all week which I never got, but I did receive an estimate of $700-$1000 and was told I'd have to talk about it with the business manager when I came in. When I came in for my 2pm appointment on Saturday I sat around the showroom for an hour before the business manager was free - I guess that is what it is, luckily I had nowhere to be until 6pm. When I was finally able to see someone, I had the misfortune of being paired up with Izzy. As soon as we got into his office he started ranting about what a great deal I got so I knew he was trying to butter me up for something. He started talking about the rate they got me and when I told him I was hoping we could do a little better he was sarcastic, rude and arrogant. He basically told me I was crazy to think I'd ever get a better deal than they were offering. After putting on a little show he opened up his computer and lo and behold there's magically another financing offer at 3% lower contingent upon showing proof of income. At this point I'm so fed up with this clown and his attitude I want to walk out, but I stay - for now. Next he started talking about the extended warranty and when I said I felt the wrangler was a pretty simple vehicle and it was unnecessary at this time he basically told me everything will break on the vehicle. His exact words were "everything has a wearable part, so it's not a matter of if, but a matter of when it will break." Yeah, now I really want to buy this car. He then went on to tell me that if I elected to not get the extended warranty that day, the price of it would increase as I put miles on the car. This made no sense to me and John later confirmed that this was completely wrong. Now that I'm good and aggravated we got to discussing painting the hardtop to which he reacts 'you can't pain that black textured top'. I told him that Andre had told me all week it was possible and if it can't be done I don't want the car. He makes a few phone calls and comes back to me with a $2500 price. I tell him that's unacceptable given the quote of $700-$1000. He leaves and gets my salesman and another manager whose role seems to be to fix things. Instead he's a loud mouthed bully who inflames the situation. He starts borderline yelling at me that I'm getting such a good deal on this car, but the worst was when he twisted my words. At one point I said I was pushing Andre for a solid price all week on the painted top because I had a feeling this would happen(that they'd try to screw me) and he twists my words to say that I said I 'knew the price was too good to be true and couldn't possibly be accurate' when in reality the only thing I knew was too good to be true was my sales experience with Andre. I tell him you know what, forget it, refund my deposit and I'll be on my way. He points to the catch-all in the contract when I mention that if the deal is contingent upon them securing financing and our agreeing to financing terms, the contract isn't enforceable until we've agreed on financing. Unfortunately I missed the catch-all and I know that since they refused to take AMEX I'm probably out $500 plus the time it'll take me to file a lawsuit or two that probably won't get me anywhere, but will ensure they don't make an easy $500 off of me. As I start to walk out past loud mouth Rob yelling in the middle of the sales floor that he didn't authorize the deal on the car they eventually located and it was too expensive for that deal and all this other crap. Well, mister manger, then why was Andre permitted to travel to NJ to retrieve the car if you hadn't approved the deal? Seems like you don't have the proper protocols in place or you're not following them - regardless, you're not doing your job, but I wouldn't expect someone like you to ever take responsibility for anything. As I'm walking out Andre asks me to wait, which I do, because I really feel that he's just a victim of working in a place with poor management. After getting tired of listening to Rob's(by the way, I'm pretty sure this guy's name is Rob - I could be wrong) show I went outside. After about 15 minutes I left Andre a note to call me if he wanted and left. About 20 minutes after that I got a call from John who didn't seem to be completely in the loop on what was going on, but things get lost in translation and it's understandable. I explained to him where we were at and at this point I'd calmed down enough and realized it wasn't worth causing problems for Andre. He'd been good to me and to a friend of mine who'd actually signed a contract with him earlier that day. At the end of the day I went back, dealt with John, and left with my car, but not until I was thoroughly aggravated. I'd recommend Andre and John. I can't comment on any of the other sales people, so maybe some of them are useful too, but on the management level, I'd say absolutely insist you work with John. He seems to understand that the car sales business is pretty much a service business at this point since any dealer can get any car. Treat a customer like garbage and they'll go someplace else. I visited 6 dealerships before choosing Bayside, and I happily would've gone to another 6 if I went into John's office and hit anymore bumps. THE REVIEW AND BAYSIDE'S RESPONE After my initial visit to Bayside I posted an extremely positive account on a few dealer review websites as well as on some Wrangler forums. I forwarded them to Andre to kind of say thanks while also communicating that if something does come up down the road with this, it’ll see the light of day. This plan obviously didn’t come to fruition and I had the delivery experience that I had. I posted that account on Dealerrater and a few forums and I received a call from John Munzert that day. He started asking what he could do to rectify the situation because ultimately, though it was beyond clear in my review that Andre was the ABSOLUTE SINGLE reason I even wound up going back to Bayside after the fall out, he’d be negatively impacted by the review. John told me that the review falls solely on the salesperson and Andre won’t be paid on the deal if I don’t remove the review. I told him that that is absolutely insane and that it feels like they’re trying to leverage my respect for Andre against my good nature to get what they want and I don’t appreciate it. I told him I’d give him a decision on Friday when he’s back in the office. After doing some research it seemed that this may really be the case that Andre may not get paid on this deal. I was extraordinarily conflicted on what to do, but at the end of the day I amended the review for the time being. I did feel they were taking advantage the situation and my respect for Andre. While I initially felt that it was Andre's prerogative to work at a place with such backwards management, I realized that jobs are hard to come by these days and he also took the time to travel out of state to retrieve both my vehicle and a vehicle he sold to a friend. Those were hours he could've been in the dealership selling other cars, but he was out sitting in traffic to get me mine. Months have passed so I'm comfortable posting the real story here. More

These guys are very easy to work with, Jay from sales took 5 hours to help me pick and decide on the right car. They also stick by the price they initially offer you and there is no back room haggling o took 5 hours to help me pick and decide on the right car. They also stick by the price they initially offer you and there is no back room haggling or unexpected charges in the end. Very professional, very motivated, very friendly and very helpful. Will recommend again and again. Thanks for the great service guys! - John More

I came into the dealer because my jeep had issues with the horn and on top of that it was time for its yearly inspection. On the first day I came in Jay was very helpful and informative. He said not to wo the horn and on top of that it was time for its yearly inspection. On the first day I came in Jay was very helpful and informative. He said not to worry about anything that the team will have my issues resolved as soon as possible. Since the wait was about 2 hours my boyfriend and I decided to walk around the area. When the car was ready Jay kindly gave us a call to let us know. When it was time to pay the bill i figured it would be a good amount of money because of the horn issue. Jay provided me with great information about the expenses that were covered given that my jeep was only a year old. I really appreciated that because i was not aware of this. I left and the car was working fine but later on the same day the horn died again. I went back the next week and as soon as I walked in Jay gave me a warm welcome. He was very friendly and respectful, This is good given the amount of stress I was under because my 1 year old car was broken already. I informed Jay that I had to work that day and would really appreciated if I could have the car back as soon as possible. He said they would try their best. But soon it was time to go to work and my car was not ready. Jay kindly offered the free service that came with my jeep benefits of having a car for whatever time it took for them to fix my car. I was ready to request that but just at that point my car was ready. As I didn't have time to wait for my paperwork Jay offered to mail it. I was glad to receive all my paperwork in the mail 2 days later. Because I felt welcomed at the service center and because Jay provided me with important information and always went out of his way to help me I will always go back and totally recommend the center to everyone. Thank You Jay! More

HAD A GREAT EXPERIENCE ASK FOR JAY REHAR!! BOUGHT A NEW JEEP LAST WEEK WILL UPDATE WHEN IT IS IN MY HANDS! I WOULD RECOMMEND THIS PLACE BASICALLY BECAUSE I HAD A GOOD EXPERIENCE, I KNEW WHAT I WANTED AND T JEEP LAST WEEK WILL UPDATE WHEN IT IS IN MY HANDS! I WOULD RECOMMEND THIS PLACE BASICALLY BECAUSE I HAD A GOOD EXPERIENCE, I KNEW WHAT I WANTED AND THEY RESPECTED ME AS A CUSTOMER. **UPDATE! CAR IS IN MY HANDS AND IT'S BEAUTIFUL...NO SURPRISES GOT WHAT I ASKED FOR IN A FRIENDLY ENVIRONMENT…I WILL DEFINITELY RECOMMEND THIS PLACE. More

Being a salesman myself I needed to get a deal done quickly. We were able to work out a very good deal that left me completely satisfied and driving away in my New 2014 JEEP Grand Cherokee. All of the quickly. We were able to work out a very good deal that left me completely satisfied and driving away in my New 2014 JEEP Grand Cherokee. All of the people I dealt with were extremely professional and did not waste my time. I will definitely be back to do some more business with this dealer. Great Job all around. More

everything was going great until my pickup day my salesperson had the day off i dealt with other people didnt give as good of service as iwould have liked then gave me a brand new car with the gas ta salesperson had the day off i dealt with other people didnt give as good of service as iwould have liked then gave me a brand new car with the gas tank on empty good thing i didnt live to far away i would recommend them just remember to check the gas tank More

After driving my Buick Park Avenue for so many years, I thought that downsizing would be a problem for me! I was very mistaken:) I love my Chrysler 200! Great car, wonderful price and I am in love with my thought that downsizing would be a problem for me! I was very mistaken:) I love my Chrysler 200! Great car, wonderful price and I am in love with my GPS:) At this dealership they made owning this car a pleasure! They are so nice and understanding, I look forward to having to call them. If I am having a problem they always take my "I can't connect my phone" calls and try to work out the problem without having to drive there. Overall experience is wonderful. Alan is an honorable man to do business with and his staff is great too! More

Very helpful staff and a very easy process to finalize a deal. It was a little hectic since I went in on the final day of the month but this also helped me getting the best deal. Elvis was my main salesman deal. It was a little hectic since I went in on the final day of the month but this also helped me getting the best deal. Elvis was my main salesman with assistance from Rob. Tom in accounting was also extremely helpful with financing the lease appropriately and gave me significant pointers to help me save some money/manage my risk. More