Bay Ridge Volkswagen

Diana Hedin is very knowledgeable in the product line and trims options, has great communication skills. I didn't feel sales pressure from her at all, she was acting more of a guide to me and my wife in expl trims options, has great communication skills. I didn't feel sales pressure from her at all, she was acting more of a guide to me and my wife in explaining differences in trims selections that finally led us to chose the car we purchased. David Gokhshtein took care of the business papers in less than 10 minutes. Keep up the good work! More

Both employees were very pleasant and quite helpful. They seemed honest and readily available, returned calls, followed up and delivered as promised. They made a scary process easy and encouraged communicati seemed honest and readily available, returned calls, followed up and delivered as promised. They made a scary process easy and encouraged communication post sales. I would recommend them to anyone and am happy with my car and the whole process so far. More

We were looking for a replacement for our 25 year old Honda Civic Wagon. Honda does not make a comparable car today. Our Civic Wagon was roomy, got great mileage and had great visibility. The car was Honda Civic Wagon. Honda does not make a comparable car today. Our Civic Wagon was roomy, got great mileage and had great visibility. The car was very reliable and low maintenance. The VW Jetta Sportwagen was the best alternative to replace our car. Bay Ridge VW and Kevin Peshkin in particular could not have been more friendly and helpful. We highly recommend Kevin and the entire team. Made buying a car a very pleasant experience. Kevin took the time to make sure we got the car that we wanted and that we knew how to use the many functions, e.g. how to set up the bluetooth option to work our cell phone through the car system. David Gokhshtein explained the financing and warranty options, making them easy to understand, and was helpful in making sure the paperwork was done properly. More

My visit to Bay Ridge Volkswagen was researching My visit to Bay Ridge Volkswagen was researching information found online web site called; CARGURUS deal finder market price comparison. My inte My visit to Bay Ridge Volkswagen was researching information found online web site called; CARGURUS deal finder market price comparison. My interest was a used volkswagen 2008 or 2007/6. Cargurus provided the information that lead me to Bay Ridge VW. I was approached in the most polite manner by Jorge Quezada to ask my concern. His customer service skills were natural and most remembered. His articulation concerning the car of my interest was clearly understood after his presentation of the cars features. Few days later I met with Mr.Quezada; his approached was friendly and respectful. his over- all experience was confident and knowlegable which was impressive. The price of the car sent me to this dealer no problem with the price,online price was honored.(savings of 3,321) how great was that. Mr.Gokhshtein was diligent in seeking a low interest rate to finance the sale. Very Happy with my car and the pleasure to meet true professionals. More

Zee was completely transparent, honest and a pleasure to work with. This has been one of the best car leasing experiences my wife and I have ever had. If you want great service, honesty and integrity, bay work with. This has been one of the best car leasing experiences my wife and I have ever had. If you want great service, honesty and integrity, bayridge vw should be your first stop. Ask for zee. More

Usually when you go looking to buy a previously owned car, you're met with the stereotypical car salesperson who is looking to say and do whatever they can to "put you in a car today". This couldn't be car, you're met with the stereotypical car salesperson who is looking to say and do whatever they can to "put you in a car today". This couldn't be further from the truth with the people I dealt with at Bay Ridge Volkswagen. They were patient, knowledgeable, thorough and courteous. Overall, it was a smooth transaction. I went to over a dozen dealerships and used car lots in the search, and Bay Ridge VW was a clear cut above the rest. The high quality of a German automobile was reflected in the people selling them here. More

This dealership handles business terribly. They are so worried about making a sale that they make careless mistakes which costs the customer thousands of dollars. The day I was scheduled to pick up the ca worried about making a sale that they make careless mistakes which costs the customer thousands of dollars. The day I was scheduled to pick up the car i was the one that figured out that they gave me the wrong carfax. This meant that they certified and prepared the wrong car. The financing was done for the wrong car. Everything had to be done over again and my monthly payments and the cost of the car I really wanted increased. The dealer I was working with was hard to contact and always in a rush. She was very forgetfull. I had to go back to the dealer 3 times for them to fix a dent and to detail the car the way it was suppose to be before it was sold. I agreed to give them an extra day to prepare the car and they insisted that I drive it home that night. The back and forth drive to the dealership to get everything fixed cost me a lot of time and money. Knowing that all of this headache and confusion was happening, the manager of the dealership never came over to speak to me or apologize; even when he was walking right past me. I was promised an extended warranty for all of the trouble with pricing the vehicle and the increase in my monthly payments by David but never saw it in writing once the paperwork was complete. More

Had a bad experience in a different dealership, and came here with the hope for a better one. It started with Rico's timely professional follow up, all the way to Andrew's hospitality and friendly customer here with the hope for a better one. It started with Rico's timely professional follow up, all the way to Andrew's hospitality and friendly customer service that made it easy for me to make the decision to buy from him. I can refer this dealership to my friends with full confidence, and I am sure that Andrew will take great care of you. More

My experience at bay ridge was great Jorge was extremely friendly and was straight forward with all the facts about the vehicle and the purchase contract i looked at other dealerships but nun of them were w friendly and was straight forward with all the facts about the vehicle and the purchase contract i looked at other dealerships but nun of them were willing to negotiate or to work with me in any way what ever they offered was final Jorge was legit and gave me an in-depth tour of the vehicle and we were able to come to a reasonable agreement he gave me a great price for the car and gave me an excellent price for my trade in vehicle and still kept in contact with me after my purchase to insure i was happy with the vehicle and everything was running ok i highly recommend going to Bay ridge volkswagen More

I had a great experience with Jorge and David and would recommend this dealer confidently. I traded in a Volvo C70 for an EOS. The trade in price was fair. The price on the EOS was excellent. All commu recommend this dealer confidently. I traded in a Volvo C70 for an EOS. The trade in price was fair. The price on the EOS was excellent. All communications were handled quickly and accurately. The model I wanted was not in stock and Jorge had to contact all the VW dealers in the tri-state area and eventually had to go all the way to western PA to locate the car I wanted. When I got back from vacation my car had been located, delivered, and prepped and was waiting for me on the lot. A top customer service experience from start to finish. More