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Bay Ridge Subaru - Service Center

Brooklyn, NY

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2,318 Reviews

2,318 Reviews of Bay Ridge Subaru - Service Center

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March 09, 2020

Very good experience in service department. Michael was super helpful! Minimum wait time and very friendly service. I would recommend Bay Ridge Subaru to anyone More

by PETERKWIECIEN26
Recommend Dealer
Yes
Employees Worked With
Patricia Schumacher
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Michael Otero
Mar 09, 2020 -

Bay Ridge Subaru responded

Thank you for your positive review Peter! We are happy to hear that Michael was able to assist with everything you needed during your service appointment. Safe travels! Sincerely, Tom Ruggiero, Dealer Principal

March 09, 2020

Excellent service I took my Subaru in for a airbag recall. They were very friendly and very professional They finished the job with 1 hr and answered all my questions. More

by sjmo2841
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Alvaro Armas
Mar 09, 2020 -

Bay Ridge Subaru responded

Thank you for your five star rating! We are happy to hear that our service team was able to have your recall service done fast and efficiently. Sincerely, Tom Ruggiero, Dealer Principal

March 09, 2020

Re-call For me the service is always: Quick, Efficient, and Convenient. Alvaro is the guy that usually helps me. He's always very informative and quite helpfu More

by rnikezi
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Alvaro Armas
Mar 09, 2020 -

Bay Ridge Subaru responded

Thank you for your business and five star review! We are thrilled to hear that you consistently have a quick, efficient and convenient service experience here and Alvaro is always able to assist you! We look forward to your next visit! Sincerely, Tom Ruggiero, Dealer Principal

March 09, 2020

They had a fast turn around time and reallt good prices on repairs. Staff is very friendly and helpful and fully explained all of the repairs. More

by Jen
Recommend Dealer
Yes
Employees Worked With
Michael Otero
Mar 09, 2020 -

Bay Ridge Subaru responded

Thank you for your five star rating Jen! We are thrilled to hear that our service team was able to provide you with a quick experience. Safe travels! Sincerely, Tom Ruggiero, Dealer Principal

March 09, 2020

it was great and very streamlined It was a pleasure....they made it easy....and fast...the breakroom was clean and open and tv and wifi....and I was out of there in less than an hour.. More

by CBFNC
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Other Employees : Peter Marconi, Alvaro Armas, Stephanie Dirani
Mar 10, 2020 -

Bay Ridge Subaru responded

Thank you for the five star rating and showing us your support. We work diligently to ensure all of our customers are safe on the roads and satisfied with our services. Thank you for choosing Bay Ridge Subaru and we look forward to see you soon. Sincerely, Tom Ruggiero, Dealer Principal

March 09, 2020

The service department was very nice and clean. Has a very nice and comfortable waiting area with Starbucks Coffee! 😁. The valet and the service representative was nice and welcoming. More

by ZEKEKOLENOVIC
Recommend Dealer
Yes
Employees Worked With
Michael Otero
Mar 10, 2020 -

Bay Ridge Subaru responded

It's wonderful to know that you had a nice and comfortable experience. I am proud of my team and the services they provide. Thank you for sharing your satisfaction and providing us a five star rating. Sincerely, Tom Ruggiero, Dealer Principal

March 09, 2020

Everything went Smoothly as Always I usually have a 5 star experience with Bay Ridge Subaru but this time I had a small leak after service that required me to bring the car back. It was More

by DENNISV_2281
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Marc D'Ottavio
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Michael Otero
Mar 10, 2020 -

Bay Ridge Subaru responded

Dennis, thank you so much for taking the time out to give us some feedback. We do pride ourselves on providing our customers with quality workmanship but there are times we may overlook something. Its rare but it does happen; we appreciate your transparency and giving us the opportunity to rectify the issue. Thank you for choosing Bay Ridge Subaru and we hope to see you for many more years to come. Sincerely, Tom Ruggiero, Dealer Principal

March 09, 2020

Fast and great customer service I took my Subaru for the airbag recall. The workers were very kind and the service was super quick. They finished with my car 2 hours before the sched More

by NSANTANA1092
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Marc D'Ottavio
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 09, 2020 -

Bay Ridge Subaru responded

Thank you for your business! We are happy to hear that our service team was able to provide you with fast efficient service with your airbag recall. Safe travels! Sincerely, Tom Ruggiero, Dealer Principal

March 09, 2020

I was satisfied with the service Service was completed in the amount of time specified. I was told it would take 4 hours and it did. Everyone I dealt with was very pleasant. More

by SJONES4REAL
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Marc D'Ottavio
5.0
This rating includes all reviews, with more weight given to recent reviews.
Andre Arzuza
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Alicia Sena
Mar 10, 2020 -

Bay Ridge Subaru responded

We appreciate your feedback regarding your latest visit to our dealership. I am glad you enjoyed all of our services and features and we thank you for choosing Bay Ridge Subaru for all of your vehicle needs. Sincerely, Tom Ruggiero, Dealer Principal

March 06, 2020

Service was to correct 2 recalls. Intake was very professional and work was completed within the time indicated. Had an issue, unrelated to the service performed, with personal items in car being dis More

by NGP155
Recommend Dealer
Yes
Employees Worked With
Alicia Sena, Michael Otero
Mar 09, 2020 -

Bay Ridge Subaru responded

Thank you for your positive review! We are happy to hear that our service team was able to fix your intake and you had a good experience here at Bay Ridge Subaru. Safe travels! Sincerely, Tom Ruggiero, Dealer Principal

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