Bay Ridge Subaru - Service Center

Everything was perfect, except the looooong wait, over two hours! Covid or not, if there's an appointment, they should be managed so the wait is a lot less. Still, great place! two hours! Covid or not, if there's an appointment, they should be managed so the wait is a lot less. Still, great place! More

I was told by Subaru that, because of the wireless provider they chose to provide the Starlink system was discontinuing its 3G service (and therefore my Starlink, which I paid over $160 for a year sub provider they chose to provide the Starlink system was discontinuing its 3G service (and therefore my Starlink, which I paid over $160 for a year subscription, would go dead), I had to make a very inconvenient trip to the dealer. So, ok, I made an appointment for first thing in the morning to not blow up my entire day. I get to the dealer to discover that (1) the software upgrade takes 2 hours (I could completely reload my MacBook in less time), (2) they only have one computer that is compatible at the dealer, and (3) there were two guys left over from the day before that they felt compelled to finish, without explaining why they didn't finish them the day before. Net net--my 7am appointment (which even with a two-hour upload would have gotten me done by 9am) now was not going to start until noontime, and I would not be done until 2pm. Goodbye day? I had to argue/persuade the service people that since (1) I was present, and these other owners were not, (2) they clearly expected to return to the dealership when the work was done, which the dealer could inform them as to the time, and (3) I had explicitly requested the very-first-thing-in-the-morning appointment to avoid just this problem, that they easily could start on my car and finish their own left-over work from the day before after I left. No explanation as to why a Subaru dealership would act like this, nor have only one computer to accomplish an upgrade they were forcing on owners. More

Had a great experience at Bay Ridge Subaru and have already recommend to my friends. Friendly and knowledgable staff and a nice waiting room made the experience much better than other NYC-area dealersh already recommend to my friends. Friendly and knowledgable staff and a nice waiting room made the experience much better than other NYC-area dealerships I've gone to for service. More

Very clean and friendly staff. Told them what I wanted and they made suggestions to what I will need. Did a great job. and they made suggestions to what I will need. Did a great job. More

Sales and service teams are very friendly, knowledgeable and helpful my vehicle was serviced very quickly and professionally with the care, and helpful my vehicle was serviced very quickly and professionally with the care, More

When I urgently needed a car inspection I called Bay Ridge Subaru and received an appointment for the next day. I was greeted by the great professionals, the job was done on time. They even went outside Ridge Subaru and received an appointment for the next day. I was greeted by the great professionals, the job was done on time. They even went outside the waiting room to find me and let me know that my car is ready. I am very satisfied. More

Bay Ridge was very helpful and willing to take my car and fix it when other service centers would not be able to fix it for another week. fix it when other service centers would not be able to fix it for another week. More

Courteous personnel let me know what is happening, how long my wait time will be,what repairs will be done and an estimate of the work to be done. If an unexpected matter arises it is brought to my attent long my wait time will be,what repairs will be done and an estimate of the work to be done. If an unexpected matter arises it is brought to my attention. I like that. More

Amazing costumer service, fast and reliable! Great environment, very professional and problems with car were fixed as described. environment, very professional and problems with car were fixed as described. More

Terrific service though a bit long --I was there for the Starlink update which takes about 3 hours, plus a few other timely maintenance things. Ernie was wonderful with his updates though and I was happy in Starlink update which takes about 3 hours, plus a few other timely maintenance things. Ernie was wonderful with his updates though and I was happy in the waiting room reading my book. More