Bay Ridge Subaru

Provided same day emergency service, I had to replace a tire and also completed other maintenance for my vehicle, thank you for your service and support. tire and also completed other maintenance for my vehicle, thank you for your service and support. More

I have leased 4 vehicles from you and always had terrific service at the shop, but on my visit on 8/23 I spent 2.5 hours getting a plug in a tire. I had a appointment for 1:30 which I was on time for and did service at the shop, but on my visit on 8/23 I spent 2.5 hours getting a plug in a tire. I had a appointment for 1:30 which I was on time for and did not get out until after 4:00. More

Very helpful and responsive to our needs Cory was able Very helpful and responsive to our needs Cory was able to get us a new car in a about a months time and we are very happy. Very helpful and responsive to our needs Cory was able to get us a new car in a about a months time and we are very happy. More

Extremely polite & knowledgeable. Let the clients know the time frame and what was the outcome. Sabina was informative and polite and explained I’m details the issue with my vehicle the time frame and what was the outcome. Sabina was informative and polite and explained I’m details the issue with my vehicle More

Great place and most logical place to bring my Subaru. They know the car and take good care of it. Always a positive experience, comfortable place to wait and courteous and efficient service. They know the car and take good care of it. Always a positive experience, comfortable place to wait and courteous and efficient service. More

I arrived on time and the attendant took me in immediately...no waiting. The waiting room is a comfortable space and maintains social distancing. My vehicle was finished at the promised time and immediately...no waiting. The waiting room is a comfortable space and maintains social distancing. My vehicle was finished at the promised time and all service was done well. Great, courteous staff. More

Service department staff was largely non-communicative, and short when they communicated at all. Had to be quite assertive to get service rep to even attempt to diagnose a problem that was very clearly a h and short when they communicated at all. Had to be quite assertive to get service rep to even attempt to diagnose a problem that was very clearly a hardware issue. Service that was completed was of good quality and the techs were very helpful. Hoping it was a bad day and service will be more cordial moving forward. More

I was happy for the basic stuff I had done in had good experience great great great great great great great thank you so much experience great great great great great great great thank you so much More

The check process was easy, prompt and professional. Staff reviewed the purpose of the visit outlined service options available. In all, service was completed within the promised time. Staff reviewed the purpose of the visit outlined service options available. In all, service was completed within the promised time. More

Upset that My brakes and rotors had to be replaced when I had been at dealership only a few weeks prior and assured brakes were fine. Alignment made at earlier visit appears to have caused brake and rotor fa had been at dealership only a few weeks prior and assured brakes were fine. Alignment made at earlier visit appears to have caused brake and rotor failure. More