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Bay Ridge Subaru

Brooklyn, NY

4.7
3,372 Reviews
Bay Ridge Subaru offers many automotive products and services to our Brooklyn area customers. From quality new Subaru vehicles to used cars, we know anyone looking for a vehicle in Brooklyn will likely find what they want at our dealership. We carry a comprehensive line of Subaru vehicles, including the Legacy, Outback, Impreza, BRZ, Forester, Crosstrek and WRX making us the best choice as Your Exclusive Brooklyn Subaru Dealership.
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1819 Cropsey Ave

Brooklyn, NY

11214

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Showing 3,372 reviews

September 02, 2021

Bay Ridge Subaru's team was super professional, efficient, and helpful. They were straightforward and honest. Andre is a delight to work with. I was trading in a used car and they gave me a fair de More

by Andrea B
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Andre Arzuza
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 03, 2021 -

Bay Ridge Subaru responded

Hi, Andrea B! Thank you for the stellar review. We're happy to hear that working with Andre led to such a positive experience. Congratulations on your new car, and we hope you enjoy the ride! Sincerely, Tom Ruggiero, Principal Dealer

September 02, 2021

As always Marc is courteous and friendly and knowledgeable. He always explains what needs to be done The atmosphere is clean and inviting The wait time was fine More

by SUZANNE1031
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Marc D'Ottavio
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 03, 2021 -

Bay Ridge Subaru responded

Thank you for the stellar rating, SUZANNE1031! We're happy to hear that working with Marc elevated your experience with us. We hope to work with you again in the future. Safe travels! Sincerely, Tom Ruggiero, Principal Dealer

September 02, 2021

Very good customer service. Ernie communicated well, was friendly and professional, kept us updated on timing of repair while I waited. He is a a definite asset to your service staff. More

by FCNOLL
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ernie
Sep 03, 2021 -

Bay Ridge Subaru responded

Hi, FCNOLL! Thank you for the 5-star review. We're happy to hear that working with Ernie led to such a positive experience. We hope to see you again soon. Have a great day! Sincerely, Tom Ruggiero, Principal Dealer

September 02, 2021

Went in early for an inspection. Apparently I needed more miles. I understand this but it wasn’t communicated to me until about two and a half hours into my visit. I don’t mind waiting but communication is More

by carolynmhutchinson
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Sabina Triunfel
Sep 03, 2021 -

Bay Ridge Subaru responded

carolynmhutchinson, thank you for taking the time to leave us your feedback. Customer satisfaction is our #1 priority, and we’re always looking for ways to improve. Should you have any further inquiries, please do not hesitate to give us a call here at the dealership. We hope to work with you again soon. Have a good day! Sincerely, Tom Ruggiero, Principal Dealer

September 02, 2021

Bay Ridge Subaru provided a great car buying experience. They were professional, helpful and transparent and they made the process easy. Gerald is a kind and attentive salesman and a truly nice guy. More

by JONmw
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Marc D'Ottavio
5.0
This rating includes all reviews, with more weight given to recent reviews.
Gerald Wactor
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 03, 2021 -

Bay Ridge Subaru responded

Hi, JONmw! Thank you for the glowing review. We're happy to hear that working with Gerald elevated your experience with us. Please let us know if there's anything else we can help you with. Take care! Sincerely, Tom Ruggiero, Principal Dealer

September 01, 2021

just one job left for my car, after that job is finished, i review my option again. The other things is ok for me. thanks. More

by MCILEK
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Sabina Triunfel
Sep 02, 2021 -

Bay Ridge Subaru responded

Thank you for the high rating, MCILEK! Please let us know if there's anything else we can help you with. Safe travels! Sincerely, Tom Ruggiero, Principal Dealer

September 01, 2021

I brought my car in for a tire that had a slow leak. They took me in immediately and were extremely courteous. They gave me an estimate of how long it would take and they were right on the money when I went More

by sharongardell
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Marc D'Ottavio
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 02, 2021 -

Bay Ridge Subaru responded

Thank you for the 5-star review, sharongardell! We're happy to hear that you left the dealership satisfied with our services and that we were able to help with your tire's slow leak. Take care and see you soon! Sincerely, Tom Ruggiero, Principal Dealer

September 01, 2021

Always a pleasant experience when I have to bring in my car for service. Salespeople keep you up to date, bathrooms are clean, waiting area clean and always water, coffee and snacks available. thank you! More

by GMAR55
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Marc D'Ottavio
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 02, 2021 -

Bay Ridge Subaru responded

Hi, GMAR55! Thank you for the stellar review. We're happy to hear that you've had consistently positive experience with us. We hope you have a good day! Sincerely, Tom Ruggiero, Principal Dealer

September 01, 2021

I had an overall great experience buying my first Subaru. Cornelius is a excellent sales person, he is knowledgeable, friendly, very helpful and passionate about the Subaru brand. More

by MILLEY1310
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Cornelius Middleton
Sep 02, 2021 -

Bay Ridge Subaru responded

Thank you for the 5-star review, MILLEY1310, and congratulations on your first Subaru! We're happy to hear that working with Cornelius elevated your shopping experience with us. We look forward to working with you again in the future. Till then, we hope you enjoy the ride! Sincerely, Tom Ruggiero, Principal Dealer

September 01, 2021

Great customer service. Ernie the service department representative was professional, friendly and courteous. The waiting area was comfortable and clean and they offer complimentary snacks and coffee. More

by Josie
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Marc D'Ottavio
5.0
This rating includes all reviews, with more weight given to recent reviews.
Patricia Schumacher
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ernie, Sabina Triunfel
Sep 02, 2021 -

Bay Ridge Subaru responded

Thank you for the 5-star review, Josie! We're happy to hear that working with Ernie elevated your experience with us. Have a great day! Sincerely, Tom Ruggiero, Principal Dealer

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