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Bay Ridge Subaru

Brooklyn, NY

4.7
3,372 Reviews
Bay Ridge Subaru offers many automotive products and services to our Brooklyn area customers. From quality new Subaru vehicles to used cars, we know anyone looking for a vehicle in Brooklyn will likely find what they want at our dealership. We carry a comprehensive line of Subaru vehicles, including the Legacy, Outback, Impreza, BRZ, Forester, Crosstrek and WRX making us the best choice as Your Exclusive Brooklyn Subaru Dealership.
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1819 Cropsey Ave

Brooklyn, NY

11214

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Showing 3,372 reviews

September 30, 2021

The staff at Bay Ridge Subaru are outstanding. They are always a joy to work with. More

by SSTRNAD12
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Marc D'Ottavio
5.0
This rating includes all reviews, with more weight given to recent reviews.
Andre Arzuza
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 01, 2021 -

Bay Ridge Subaru responded

Hi, SSTRNAD12! Thank you for the stellar rating. We're happy to hear that you left the dealership satisfied with our services. Have a great day! Sincerely, Tom Ruggiero, Principal Dealer

September 30, 2021

The service was below average. No follow ups, had to cal them a few time to find out the status of repairs. More

by GMAKIBS
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Marc D'Ottavio
2.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 08, 2021 -

Bay Ridge Subaru responded

GMAKIBS, we're sorry for any inconvenience we may have caused you. It is always our #1 goal to satisfy our customers, and we appreciated that you took the time to write to us. Thank you for your patience and we hope to see you again in the future. Sincerely, Tom Ruggiero, Principal Dealer

September 29, 2021

Sabina is the best thing to happen to Bay Ridge Subaru! Much love and thanks for the help Sabina!!!! More

by Adriane S
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Sabina Triunfel
Sep 30, 2021 -

Bay Ridge Subaru responded

Hi, Adriene S! Thank you for the stellar rating. We're happy to hear that working with Sabina elevated your experience with us. We hope to work with you again in the future. Take care! Sincerely, Tom Ruggiero, Principal Dealer

September 28, 2021

Gerald was a great, knowledgeable, low key salesperson who didn't pressure me to buy a fancier vehicle than I needed, which I appreciate. There was a difference in the amount owed when I showed up with More

by ELIZABETHSCHEEL
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gerald Wactor
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 29, 2021 -

Bay Ridge Subaru responded

ELIZABETHSCHEEL, thank you for taking the time to leave us your feedback. Customer satisfaction is our #1 priority, and we’re always looking for ways to improve. Should you have any further inquiries, please do not hesitate to give us a call here at the dealership. We hope to work with you again soon. Have a good day! Sincerely, Tom Ruggiero, Principal Dealer

September 28, 2021

The Bay Ridge Subaru staff struck me as kind, honest and straightforward. They were very clear about the current shortage of new cars during the Coronavirus Pandemic. Fortunately, we lucked out and purchase More

by MATTHEWMORSE9
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Cornelius Middleton
Sep 28, 2021 -

Bay Ridge Subaru responded

Hi, MATTHEWMORSE9! Thank you for the stellar rating, and congratulations on your new Subaru Outback Touring. We look forward to working with you again in the future. Till then, we hope you enjoy the ride! Sincerely, Tom Ruggiero, Principal Dealer

September 28, 2021

Very professional and responsible team members at this Service Center. Waiting time was less than expected. More

by Z648
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Marc D'Ottavio
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 29, 2021 -

Bay Ridge Subaru responded

Hi, Z648! Thank you for the stellar rating. We're happy to hear that you left the dealership satisfied with our services. We hope to work with you again soon. Take care! Sincerely, Tom Ruggiero, Principal Dealer

September 27, 2021

Mr. Middleton is one of the nicest Salesperson I have ever met, I think that is why I came back. He went beyond to help me. He is a 10 in my book! More

by MYAUSTIN21
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Cornelius Middleton
Sep 27, 2021 -

Bay Ridge Subaru responded

Hi, MYAUSTIN21! Thank you for the stellar rating. We're happy to hear that working with Cornelius earned us your loyalty and trust. We hope to work with you again in the future. Have a great day! Sincerely, Tom Ruggiero, Principal Dealer

September 27, 2021

They switched out my transmission without my consent. Horrible crooks who ruined my car. Pretended their phones didn’t work and that’s why I couldn’t get a hold of them, because cell phones and email don More

by allalapush
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Marc D'Ottavio
1.0
This rating includes all reviews, with more weight given to recent reviews.
Patricia Schumacher
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Andrea , Sabina Triunfel
Oct 07, 2021 -

Bay Ridge Subaru responded

allalapush, we're sorry for any inconvenience we may have caused you. It is always our #1 goal to satisfy our customers, and we appreciated that you took the time to write to us. Thank you for your patience and we hope to see you again in the future. Sincerely, Tom Ruggiero, Principal Dealer

September 27, 2021

Chris was straight up with us and very easy to work with. Helped set up everything and send over docs to insurance as well. Roy M (finance) was also informative and a great asset for BRS. More

by DSUCHER89
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Malone
5.0
This rating includes all reviews, with more weight given to recent reviews.
Roy Malinov
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 28, 2021 -

Bay Ridge Subaru responded

Hi, DSUCHER89! Thank you for the 5-star rating. We're delighted to hear that working with Chris and Roy elevated your experience with us. We hope to work with you again in the future. Take care! Sincerely, Tom Ruggiero, Principal Dealer

September 27, 2021

It’s been always good to be back in subaru to have my car service. More

by NELSENALISTADO82
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Marc D'Ottavio
5.0
This rating includes all reviews, with more weight given to recent reviews.
Patricia Schumacher
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : ERNIE
Sep 28, 2021 -

Bay Ridge Subaru responded

Hi, NELSENALISTADO82! Thank you for the 5-star review. We're happy to hear that you left the dealership satisfied with our services. Have a great day! Sincerely, Tom Ruggiero, Principal Dealer

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