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Bay Ridge Subaru

Brooklyn, NY

Overview
Employees
Reviews
Vehicles
4.7
3,372 Reviews
Bay Ridge Subaru offers many automotive products and services to our Brooklyn area customers. From quality new Subaru vehicles to used cars, we know anyone looking for a vehicle in Brooklyn will likely find what they want at our dealership. We carry a comprehensive line of Subaru vehicles, including the Legacy, Outback, Impreza, BRZ, Forester, Crosstrek and WRX making us the best choice as Your Exclusive Brooklyn Subaru Dealership.
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1819 Cropsey Ave

Brooklyn, NY

11214

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Showing 3,372 reviews

November 19, 2021

Andre was very helpful and answered all my questions, Andre was very helpful and answered all my questions, and the finance manager was great he took care of everything that needed to be done. More

by JOHNMDD777
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Andre Arzuza
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 20, 2021 -

Bay Ridge Subaru responded

Our team will always take all the time needed to ensure you feel informed and confident during the purchase process, John. We're glad Andre shared his expertise and that your finance experience was positive as well. Many thanks for trusting Bay Ridge Subaru to assist you with your search, and happy driving!

Nov 20, 2021 -

JOHNMDD777 responded

It was not John it was Regis .

November 18, 2021

The service told me what my vehicle need and the bill show me something different! More

by ZHONGWEI1388
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Ernie
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Nov 18, 2021 -

Bay Ridge Subaru responded

Hi ZHONGWEI1388, Thank you for taking the time to speak with me this afternoon. Without the type of feedback you provided us, we would not be able to recognize the changes we must make in order to continue on in the right direction. We are always looking for ways to improve, so we truly appreciate you taking the time to let us know. Thank you. We hope to continue working with you in the future. Andrea Gerace (718)232-1900 Andrea@BayRidgeAutos.com

November 17, 2021

Sabrina was very helpful. She was courteous patient and answered all my questions. In general the service was wonderful and I will recommend this service center. More

by amy.fivepines
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
I did not have contact with sales or finance departments
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Nov 18, 2021 -

Bay Ridge Subaru responded

It's great to hear that Sabrina was helpful, patient, and informative. We are happy that your service experience was excellent.

November 16, 2021

Very good service. Very little wait time and courteous workers. Will recommend this center to friends. More

by FOSTERLEPF
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Marc D'Ottavio
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Gerad
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Nov 16, 2021 -

Bay Ridge Subaru responded

Thank you for the positive feedback and recommendation - the entire Bay Ridge Subaru team appreciates it! Drive safely and we'll see you again next time!

November 16, 2021

Excellent service all around. Salespeople, manager, finance manager. Everyone was very helpful and courteous. Great eperience. More

by peter r
Recommend Dealer
Yes
Employees Worked With
Michael Chiusano
Anthony Grippo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mark Wildman
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Nov 17, 2021 -

Bay Ridge Subaru responded

Hi Peter - We are thrilled that you had a five-star experience working with our team! Thank you for choosing Bay Ridge Subaru and for stopping by to share your feedback. We wish you safe and happy travels ahead!

November 12, 2021

good good good good good good good ok ok ok ok ok ok ok ok More

by bajtus
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Anthony Grippo
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 13, 2021 -

Bay Ridge Subaru responded

We're happy to hear that the Bay Ridge Subaru team impressed you. Thank you for taking a moment to leave us a positive review, and we wish you safe travels until we see you next!

November 11, 2021

Once again, wait time was a problem. After 3 hours, I had to walk back to find out status...and the diagnosis was incorrect. Claimed the repair didn't work...It seems no one knew that the electronic sensor w More

by SUEANNLACASSE
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Marc D'Ottavio
2.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 08, 2021 -

Bay Ridge Subaru responded

I am very sorry that your visit took longer than expected and our team didn't provide you with better communication. Our goal is to provide quick and satisfactory service, so I'm sorry we missed the mark here. Regarding your electronic sensor, I will address this with my team to see if we missed any details to ensure mistakes like this aren't made in the future. Please give me a call if we can help in any other way. Thank you, Andrea Gerace - Service Manager - (718) 232-1900

November 11, 2021

Sabina and staff are amazing as always! Visited for dealership for NYS inspection and minor maintenance. More

by J.Munoz
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Sabina Triunfel
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Nov 12, 2021 -

Bay Ridge Subaru responded

Thanks for this great review of Bay Ridge Subaru! We're pleased that Sabina was wonderful to work with and always keeps your vehicle running smoothly.

November 10, 2021

Everyone at the dealership is helpful and welcoming. We were very pleased with the service More

by JILLA942
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Anthony Grippo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Roy Malinov
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 11, 2021 -

Bay Ridge Subaru responded

Hi, JILLA942! Thank you for the 5-star rating. We're happy to hear that you left the dealership satisfied with our services. We hope to work with you again soon. Have a great day! Sincerely, Tom Ruggiero, Dealer Principal

November 10, 2021

We called the dealership and they had the car I was interested in. When we arrived, Anthony was very helpful. More

by JILLA942
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Anthony Grippo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 11, 2021 -

Bay Ridge Subaru responded

Hi, JILLA942! Thank you for the stellar review. We're delighted to hear that working with Anthony led to such a positive experience. Safe travels! Sincerely, Tom Ruggiero, Dealer Principal

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