Bay Ridge Subaru

Oh Rats ! Brought in my car without having an appointment. Car was stalling at idle. Pamela listened to my explanation, took one look under the hood, and immedi Brought in my car without having an appointment. Car was stalling at idle. Pamela listened to my explanation, took one look under the hood, and immediately figured most likely what the problem was. She told me that even though they were pretty busy, they would look at it as soon as possible to confirm her diagnosis. She called me not long after I had left to say that her opinion of the cause of my problem had been verified. Either rats or squirrels had crawled up from under into the engine compartment, and chewed up a hose ! I park in an outdoor lot. Turned out thankfully to be a simple fix, and I picked up my car running perfectly again the next day. She then explained some steps I could take to prevent this from happening again. I've been a customer of Bay Ridge Subaru for 14 years now, and have always been well taken care of. by the service department. More

Superb, excellent and efficient! They go out of their way to make sure I am happy. They call to check up after I have left the dealer. They are emotionally supportive when I break dow They go out of their way to make sure I am happy. They call to check up after I have left the dealer. They are emotionally supportive when I break down not knowing how to operate my car. More

CUSTOMER SATISFACTION I'VE BEEN A CUSTOMER OF THIS DEALERSHIP SINCE 2002. UNDER NO CIRCUMSTANCES WILL I ALLOW ANY OTHER FACILITY TO SERVICE/REPAIR MY SUBARU. THE STAFF A I'VE BEEN A CUSTOMER OF THIS DEALERSHIP SINCE 2002. UNDER NO CIRCUMSTANCES WILL I ALLOW ANY OTHER FACILITY TO SERVICE/REPAIR MY SUBARU. THE STAFF AT BAY RIDGE SUBARU TREAT THEIR CUSTOMERS VERY WELL, AND THAT'S THE REASON I JUST KEEP COMING BACK OVER AND OVER. ALL-IN-ALL, THIS ESTABLISHMENT IS A CLASS ACT! More

Worked out great All were very friendly and helpful Went over all the gadgets in the car. Great experience , will go back for next car. Awesome experience would re All were very friendly and helpful Went over all the gadgets in the car. Great experience , will go back for next car. Awesome experience would recommend to all. More

Oil chance tires rotation Everyone knew what they wer doing we were in nd out in no time I would and i have told people that I think this car is th safety car on the road and I Everyone knew what they wer doing we were in nd out in no time I would and i have told people that I think this car is th safety car on the road and I will buy another when this is up More

What is the truth? Would you believe them? I was told the 18000 check up would take about 3 hours. 1/2 hour later I’m told everything is okay and the work is done since 2 mechanics worked on t I was told the 18000 check up would take about 3 hours. 1/2 hour later I’m told everything is okay and the work is done since 2 mechanics worked on the car. I find it hard to believe. Was I told 3 hours so they could justify a $200 labor charge? It is unfortunate that I had this experience at Bay Ridge Subaru. In fact I had a similar experience with them many years ago with a different Forester.....I’m sorry it happened again. They really should stop saying the work will take 3 hours and then say it’s done in 1/2 hour and not expect anyone to doubt their honesty. More

great service, fast and easy Pam is a great help when you arrive and makes sure the job gets done asap. She understands the need for speed at the same time getting the job done ri Pam is a great help when you arrive and makes sure the job gets done asap. She understands the need for speed at the same time getting the job done right. Work was done much faster than expected. Let's get that waiting room finished. People at Subaru are terrific. More

Car buying Great car buying experience. Salesman Peter was great along with Roy Malinnov. Both were very professional. Explained everything to us throughout the Great car buying experience. Salesman Peter was great along with Roy Malinnov. Both were very professional. Explained everything to us throughout the process. Will buy from them again. More

Just as promised Patricia true to her word, with the estimate and time of service. I felt very well taken care of and she explained the process to a tee. Patricia true to her word, with the estimate and time of service. I felt very well taken care of and she explained the process to a tee. More

Excellent Service all around Quick turn around; amazing staff. They go above and beyond and are detail oriented. I didn’t feel forced into any services but I felt like the team lo Quick turn around; amazing staff. They go above and beyond and are detail oriented. I didn’t feel forced into any services but I felt like the team looked out for my best interest when recommending services More