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Bay Ridge Subaru

Brooklyn, NY

Overview
Employees
Reviews
Vehicles
4.7
3,372 Reviews
Bay Ridge Subaru offers many automotive products and services to our Brooklyn area customers. From quality new Subaru vehicles to used cars, we know anyone looking for a vehicle in Brooklyn will likely find what they want at our dealership. We carry a comprehensive line of Subaru vehicles, including the Legacy, Outback, Impreza, BRZ, Forester, Crosstrek and WRX making us the best choice as Your Exclusive Brooklyn Subaru Dealership.
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1819 Cropsey Ave

Brooklyn, NY

11214

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Showing 3,372 reviews

December 08, 2021

Needed tires checked, the dealership claimed they were checked. I ended up leaving with the same problem one of the tired was leaking air, ended up changing the tire the next day at a different place. More

by tatymezh
Quality Of Work
Recommend Dealer
No
Employees Worked With
Don’t remember the name of the representative
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Dec 23, 2021 -

Bay Ridge Subaru responded

I'm sorry to hear that your tires needed additional attention. We want the very best for our clients, and we regret that wasn't better represented here. I will make our team aware of this feedback, but please feel free to give me a call if you'd be willing to discuss it directly. I would be glad to have a conversation. Best, Andrea Gerace - Service Manager - (718) 232-1900

December 08, 2021

All went well. No problems at all. Friendly service. Mission accomplished. Thanks for everything. Much appreciated . More

by valfrankel
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Marc D'Ottavio
5.0
This rating includes all reviews, with more weight given to recent reviews.
Patricia Schumacher
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Sabina Triunfel
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Dec 09, 2021 -

Bay Ridge Subaru responded

Thank you for the great review! We appreciate your business and are happy to hear that you are so confident in the Bay Ridge Subaru team to get the job done. Drive safely, and we hope to see you back again down the road!

December 08, 2021

Excellent service… would return again. They were patient and very helpful. Nice wait area. Happy More

by Tamara.edme
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Sabina Triunfel
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Dec 09, 2021 -

Bay Ridge Subaru responded

Tamara, we are proud to have earned your continued business and your great review! Thank you for choosing Bay Ridge Subaru and for taking the time to share your experience. Have a wonderful day!

December 07, 2021

Nobody gave me any updates on whether my car was ready or not. My battery was down twice over the last two weeks. I wanted it changed. But they charged it and told me it was ok. More

by vlad.ramanovich
Customer Service
Recommend Dealer
Yes
Employees Worked With
Sabina Triunfel
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Dec 08, 2021 -

Bay Ridge Subaru responded

I apologize for any lack of communication on our end here. We strive to deliver seamless and transparent service, and it is never our intention to mislead or inconvenience our guests. I would appreciate the chance to speak with you to see what more I can do to address your concerns. If you are willing to discuss this further, please give me a call directly. Thank you, Andrea Gerace - Service Manager - (718) 232-1900

December 06, 2021

Service was quicker than expected and staff were friendly. Lots of people were in the waiting room but the chairs were appropriately spaced for social distancing. More

by VERONAJULIET
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Unsure of names
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Dec 06, 2021 -

Bay Ridge Subaru responded

Thank you for this feedback! It's great to hear that our team helped you get back on the road in a timely manner. For all your future auto service needs, Bay Ridge Subaru will be here to assist you!

December 06, 2021

The Staff at Bayridge Subaru are very polite and friendly. I felt they took time to make sure my visit was timely and smooth. High marks in my book for caring about my car and my state of being. More

by SHIHANJAMES
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Marc D'Ottavio
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 07, 2021 -

Bay Ridge Subaru responded

Thank you for the great review! We strive to deliver a seamless service experience, and it is wonderful to hear that you are so confident in the Bay Ridge Subaru team to get the job done. Drive safely, and we hope to see you back again down the road!

December 04, 2021

This is my second purchase from Bay Ridge Subaru. The customer service is wonderful. They are very customer oriented. They answer all your questions and concerns. More

by CYNTHIRJAMES
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Chiusano
Gerald Wactor
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mark Wildman
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Dec 06, 2021 -

Bay Ridge Subaru responded

Thank you for the great review! We appreciate your repeat business and are happy to hear that you had such a successful purchase experience working with the Bay Ridge Subaru team. Drive safely, and we hope to see you back again down the road!

December 03, 2021

Very friendly and hospitable to customer with wonderful on time and efficient service . They greet you with a smile More

by pink6602
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Anastasia , Sabina Triunfel
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Dec 04, 2021 -

Bay Ridge Subaru responded

We are delighted to hear that our team's courteous, efficient, and hospitable service have made such a difference to you. We're honored to have earned your 5 star rating at Bay Ridge Subaru, and we look forward to providing you with more friendly care down the road!

December 03, 2021

I just order the Subaru car . Car is very good . I m very happy . Nice More

by yumihan0124
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Chiusano
Chris Malone
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mark Wildman
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Dec 06, 2021 -

Bay Ridge Subaru responded

We're happy that you're happy! Congratulations on your new Subaru vehicle, and thanks for trusting Bay Ridge Subaru to help you find it! We hope you enjoy!

December 03, 2021

The salesman was very nice and pleasant to deal with, he took great care of us and helped us find the car we wanted. More

by Mendbrum2b
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Marc D'Ottavio
5.0
This rating includes all reviews, with more weight given to recent reviews.
Michael Chiusano
Chris Malone
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mark Wildman
Report | Print
Dec 03, 2021 -

Bay Ridge Subaru responded

It's great to hear that our team was kind, pleasant, and helpful here at Bay Ridge Subaru. Congrats on scoring the car you wanted!

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