Bay Ridge Subaru

Excellent Great service, fast and responsive staff. Got my car next day as well as traded my old car. I will certainly use this dealership again Great service, fast and responsive staff. Got my car next day as well as traded my old car. I will certainly use this dealership again More

Purchase of 2012 Tribeca -with also follow-up service visit I recently purchased a used 2012 Subaru Tribeca from Bay Ridge Subaru. Sales and management were a pleasure to work with. Also important was the I recently purchased a used 2012 Subaru Tribeca from Bay Ridge Subaru. Sales and management were a pleasure to work with. Also important was the help of service manager Andrew to ensure customer satisfaction the week after the car purchase to help with a performance concern of the brake pulsating down mountain roads that I drive every weekend to ski which was not detectable on city roads. The Bay Ridge Subaru service manager and his team accommodated me with scheduling a prompt service visit. During the service visit the service team performed diagnostics and resolved, with braking pulsating during mountain driving now gone and braking smooth like my past 2006 Tribeca that was also purchased as new in 2005 at Bay Ridge Subaru. My experiences at Bay Ridge Subaru for the past 14 years have always been very positive, and this dealer truly has been there for me during the test of time. Thanks Bay Ridge Subaru and team. More

My Subaru Impreza 2013 Service Review I was very satisfied with the service. The wait was not as long as expected. Marc Dottavio was very professional and helpful. I would recommend this I was very satisfied with the service. The wait was not as long as expected. Marc Dottavio was very professional and helpful. I would recommend this dealership (and I have) to friends. More

Crosstrek lease My husband and I went into Bay Ridge Subaru last month to inquire about leasing a car. We felt very lucky to be directed to Peter Marconi as our sales My husband and I went into Bay Ridge Subaru last month to inquire about leasing a car. We felt very lucky to be directed to Peter Marconi as our sales specialist. He was very thorough with the different options of cars and features within the cars. Peter was honest and not pushy at all. Excellent service and we LOVE the car! More

Pleasant experience Staff were very friendly and professional, service was prompt;service advisor was very informative, estimated time of completion was on point, and was Staff were very friendly and professional, service was prompt;service advisor was very informative, estimated time of completion was on point, and was very happy with the service More

Professional run organization The service representatives, especially Michael, who checked in my car this time and last time was extremely helpful and courteous. All work was comp The service representatives, especially Michael, who checked in my car this time and last time was extremely helpful and courteous. All work was completed in a reasonable time frame. More

Gerald at Bay Ridge Subaru Gerald was the consummate professional. He was not too pushy; he was not rude; he was not short. Instead, he was kind, smart, well-educated and very Gerald was the consummate professional. He was not too pushy; he was not rude; he was not short. Instead, he was kind, smart, well-educated and very accommodating to my needs and what I was looking for in a car. Sadly, I ended up purchasing my vehicle at another dealership ONLY because Bay Ridge did not have the color/trim I was looking for. But Gerald was a delight to work with. -Aaron More

Excellent An easy, quick and customer-friendly service experience. I brought my car in for routine scheduled maintenance; I was greeted warmly and the service An easy, quick and customer-friendly service experience. I brought my car in for routine scheduled maintenance; I was greeted warmly and the service was started right away. An hour later all done. Can’t beat it. More

Good experience Shortly after making the appointment on the phone I got an e-mail confirmation. Thus I was able to print the appointment out and I think it is heartw Shortly after making the appointment on the phone I got an e-mail confirmation. Thus I was able to print the appointment out and I think it is heartwarming. While waiting for the service to be carried out, I could see that the customer service people were doing their best to help customers. More

Mediocre at Best I went to the dealership for one simple reason; they know Subarus best and are responsible, reputable and professional. I made an appointment for 9:30 I went to the dealership for one simple reason; they know Subarus best and are responsible, reputable and professional. I made an appointment for 9:30am at the dealership. When I arrived they instructed me that they could not look at my car until 12:30 at the earliest. They didn't call me until after 2pm - what is the point of making an appointment then? This left me without a car and stranded. The service worker assigned to me was courteous but his attention to detail was unfortunate. He used my last name as my first name, a small detail, but an annoying and timely inconvenience when trying to call about my car or find the proper paperwork for my car. I had to call the dealership to find out the status of my car after days of silence and no communication from them. I am the customer, I should not be chasing down the service department for details on their work. Ultimately, the work took several days longer than they estimated. When they finally called me to report the diagnostic test, the service manager articulated the problem but offered no solution until I asked him for his opinion as he is the expert. When I went to pick up the car, the lady who finalized my bill was lifeless and cold, making me feel bad for her helping me. All in all, the experience was less than above average and I do not see the point of going out of my way to go to this dealership when there is a local garage on my block. I was disappointed to say the least. More