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Bay Ridge Subaru

Brooklyn, NY

4.7
3,372 Reviews
Bay Ridge Subaru offers many automotive products and services to our Brooklyn area customers. From quality new Subaru vehicles to used cars, we know anyone looking for a vehicle in Brooklyn will likely find what they want at our dealership. We carry a comprehensive line of Subaru vehicles, including the Legacy, Outback, Impreza, BRZ, Forester, Crosstrek and WRX making us the best choice as Your Exclusive Brooklyn Subaru Dealership.
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1819 Cropsey Ave

Brooklyn, NY

11214

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Showing 3,372 reviews

December 13, 2021

Scheduled an 11am appointment for an oil change and ended up waiting 2 hours to pick up the car. I understand being busy but then again, what is the point of having appointments if service is not available a More

by jb.seyfried
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Weekend employee, male.
Dec 28, 2021 -

Bay Ridge Subaru responded

I'm very sorry to see this feedback. It's our goal to deliver timely service and I apologize that we missed the mark. I will speak with my team to find out what caused these delays. I hope you consider allowing us another chance to impress you. Thank you, Andrea Gerace - Service Manager - (718) 232-1900

December 13, 2021

Went in for a 6,000 mile check-up appt. on Friday morning and was done in great time. Thank you! More

by RITAMELOY
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Marc D'Ottavio
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 13, 2021 -

Bay Ridge Subaru responded

Rita, we're happy to see that our team's efficiency during your 6,000 mile check up has earned us this kind review! We're so grateful for your positive feedback, and we look forward to our next opportunity to take excellent care of you and your vehicle!

December 13, 2021

Very speedy and attentive service from all of the staff members. Comfortable waiting area. I liked the animal videos More

by RBBOWE
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Marc D'Ottavio
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 13, 2021 -

Bay Ridge Subaru responded

It is gratifying to read your positive feedback! Thank you for taking your business to Bay Ridge Subaru, we hope to have the opportunity to work with you again down the road.

December 13, 2021

I had a great experience at this Service Center. The staff was courteous and organized. Highly recommended. More

by YLEE1031
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Service Center Staff
Dec 14, 2021 -

Bay Ridge Subaru responded

Thank you for the great review! We appreciate your support and are happy to hear that you had such a successful service experience working with the Bay Ridge Subaru team. Drive safely, and we hope to see you back next time!

December 13, 2021

Wonderful atmosphere! Sales personnel are very courteous and professional! Valet service is available whether you are shopping or getting your car serviced! This particular dealership offers benefits that More

by lcummings319
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Roy Malinov
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Raymond Duran
Dec 14, 2021 -

Bay Ridge Subaru responded

We appreciate this awesome review of Bay Ridge Subaru! It's great to hear that our team was professional and courteous. We are thrilled that we've been able to take care of all your automotive needs throughout the years.

December 10, 2021

Anthony and Mike were great to work with and made the buying experience very easy! More

by ptocci15
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Chiusano
5.0
This rating includes all reviews, with more weight given to recent reviews.
Anthony Grippo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mark Wildman
Dec 11, 2021 -

Bay Ridge Subaru responded

At Bay Ridge Subaru, we believe the purchase process should be swift and simple, and it's outstanding to hear that Anthony and Mike worked hard to make that true for you. We're so glad your search led you to our dealership, and we wish you many happy miles in your new ride!

December 10, 2021

Raymond was friendly and much easier to work with than other salespeople I've encountered. More

by markjdiaz
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Other Employees : Raymond Duran
Dec 11, 2021 -

Bay Ridge Subaru responded

Thank you for taking a moment to give Raymond a shoutout! The Bay Ridge Subaru team takes pride in their ability to make your purchase experience swift and simple, and we wish you many happy miles in your new ride on the road ahead!

December 09, 2021

The work was above and beyond. He even cleaned the car! Communication was very clear. More

by RALPHLISA339
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ernie
Dec 09, 2021 -

Bay Ridge Subaru responded

Hearing our work was above and beyond is music to our ears. Thank you for the glowing feedback and for your business - the entire Bay Ridge Subaru team appreciates it! See you next time!

December 09, 2021

Inspection and oil change within less than 2 hours!!!! All free of charge since I purchased my vehicle at the dealership More

by AGCOMPOUND
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Marc D'Ottavio
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 10, 2021 -

Bay Ridge Subaru responded

We're glad your service visit was timely and seamless! Thank you for your business and for leaving Bay Ridge Subaru such a great review. Take care!

December 09, 2021

Greeted, Updated, Asked, Answered, Pleasant person, Clean, Quiet, Entertained while waiting, Job completed quickly, Promises held More

by GALPM
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Young Russian speaking girl from service dept (don't remember the name)
Dec 10, 2021 -

Bay Ridge Subaru responded

We're glad your recent service visit left nothing to be desired. Thank you for the stellar review of Bay Ridge Subaru - we hope to see you again next time!

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