Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Bay Ridge Subaru
Brooklyn, NY
3,372 Reviews
Bay Ridge Subaru offers many automotive products and services to our Brooklyn area customers. From quality new Subaru vehicles to used cars, we know anyone looking for a vehicle in Brooklyn will likely find what they want at our dealership. We carry a comprehensive line of Subaru vehicles, including the Legacy, Outback, Impreza, BRZ, Forester, Crosstrek and WRX making us the best choice as Your Exclusive Brooklyn Subaru Dealership.
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:30 AM - 5:00 PM
Tuesday 7:30 AM - 5:30 PM
Wednesday 7:30 AM - 5:30 PM
Thursday 7:30 AM - 5:30 PM
Friday 7:30 AM - 5:30 PM
Saturday 7:30 AM - 3:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 5:00 PM
Tuesday 7:30 AM - 5:30 PM
Wednesday 7:30 AM - 5:30 PM
Thursday 7:30 AM - 5:30 PM
Friday 7:30 AM - 5:30 PM
Saturday 7:30 AM - 3:00 PM
Sunday Closed
Filter Reviews by Keyword
By Type
Showing 3,372 reviews
May 06, 2019
Great service Everyone from the management down was friendly and courteous. I would and have recommended this dealership to friends and family. For future purchase Everyone from the management down was friendly and courteous. I would and have recommended this dealership to friends and family. For future purchases and costumer satisfaction. More
by BIOSUE1066
Verified CustomerEmployees Worked With
May 05, 2019
Oil change and factory recall (brake lights). Always courteous and professional. Work was done in exactly the time quoted. When I first purchased car brought it to Staten Island and was not please Always courteous and professional. Work was done in exactly the time quoted. When I first purchased car brought it to Staten Island and was not pleased at all. Then found Bay Ridge service center just a few blocks away. So convenient. More
by HALLEST
Employees Worked With
Michael Otero
May 02, 2019
Recent service and re-call work on my 2015 Forester. Service is reliable and fairly efficient in terms of time. Pricing is a bit high but at least it's guaranteed Subaru labor and parts. Waiting room Service is reliable and fairly efficient in terms of time. Pricing is a bit high but at least it's guaranteed Subaru labor and parts. Waiting room still under construction - this has been going on for too long a time in my opinion - so I am looking forward to a renovated waiting area with some amenities as promised. More
by BJN175
Employees Worked With
Guy who helped me with bluetooth., Alicia Sena, Michael Otero
May 01, 2019
Utter disrespect for customers I bought my Subaru from this dealership. I had a 11am appt scheduled for a yearly state inspection and oil change. I arrived 20 minutes early, so that I bought my Subaru from this dealership. I had a 11am appt scheduled for a yearly state inspection and oil change. I arrived 20 minutes early, so that everything would be on schedule. My car was promptly parked in the back lot and not even LOOKED at until 1:15pm, over 2.5hrs later. I didn’t leave until 1:45pm. I was there for over 3 hours for an inspection and oil change. Would this be acceptable if you showed up for a doctors appt and had to wait 3 hours? No. Absolutely not. Unprofessional and completely lacking in customer service. There were no updates, and they only looked at my car after I kept questioning what the status was. This is the second time in as many years that this has happened at this dealership. I plan to purchase my next vehicle elsewhere, and whenever possible, get service from another authorized dealership. More
by DANAMBOYER
Employees Worked With
Other Employees :
Saida Said, Michael Otero, Pamela Morgan
May 01, 2019
Bay Ridge Subaru is great! It's been forever since I have been presented with a trustworthy service department BEFORE working with Bay Ridge Subaru. I came in with a damaged ti It's been forever since I have been presented with a trustworthy service department BEFORE working with Bay Ridge Subaru. I came in with a damaged tire due to hitting a pot hole on the New Jersey Turnpike. I knew I needed a new tire, but was afraid I would also have to get a new rim and, potentially a second front tire. Your service department determined I only needed one tire. They could have told me otherwise. Michael, my service person, went out of his way to guide me through my options and kept me informed about the progress of my visit. Kudos to you, Subaru and Subaru of Bay Ridge, Brooklyn, New York!! More
by JUDITH.NADEL
Employees Worked With
I don't know the name of the service technician who worked on my car, Peter Marconi, Michael Otero
May 01, 2019
Very good service Brought truck in for inspection and oil change without an appointment. Very courteous staff & fast service Will recommend this dealer for sales & s Brought truck in for inspection and oil change without an appointment. Very courteous staff & fast service Will recommend this dealer for sales & service thank you More
by MILDREDBUC
Employees Worked With
Pamela Morgan
April 30, 2019
Average service There is nothing extraordinary about his dealership. If I had a another dealership close by I would not come here. Problem with my car starting There is nothing extraordinary about his dealership. If I had a another dealership close by I would not come here. Problem with my car starting - went to Subaru dealer at 7:42am. Met to associate (not very welcoming, abrupt). He is surely no Mike. I think his name was Mark. The conversation went like this: - . “My car couldn’t start this morning”. He said, you had to jump start it.” - Me: Yes - Him: nothing - Me: I had similar problem 2 Christmas Holiday ago 2017 and this past Christmas time. Subaru wasn’t open twice when this happen. Had to buy new battery. - Him: it’s not a Subaru battery so that will be $125. I see that you are due for an oil change, do you want to do it now. - Me: yes - Him: the oil change will be $60. Sign here. (Bill was $189). Will you be waiting for the car? - Me: no. do you have a loaner. - Him: (no eye contact, busy on his tablet). No, I have no loaner. Is this your address and number. - Me: yes - Him: I will call you later about the car. I love my Subaru but the customer service sucks. I had my car service last year October 2018 and wouldn’t they check and see that it wasn’t a Subaru battery then. All of a sudden, no assessment was completed on my initial visit but yet the customer service agent, already had a charge for battery and no further diagnostic was yet done. What was I suppose to do in Christmas season with close Subaru services and car can’t start? I had my 2 years with Subaru with a defective battery? They were unable to find the problem. I left my car overnight to see the same problem recur but it didn’t. I am still apprehensive about driving my car too far away from home especially with the safety of my family. I got a jump starter to use if it happens again. Not happy paying $125 to be told they couldn’t find the problem. I keep saying that I will not go to this Subaru dealer in Brooklyn. The convenience of this being closer to home and the customer service I received from Mike the last servicing was great and I came back. I think the rep has no personality. Blah. Nothing against the guy. I had to call the following day to find out about the status of my car. If I have to change car, my love for Subaru May have to die and find another car maker. I left Nissan for Subaru Safety records. however, customer service at Subaru is not great. I could simple stay with Nissan where my business/service was more valued. More
by Cas2019
Employees Worked With
Mark. Not sure if that’s his name.
April 30, 2019
My experiences with Bay Ridge Subaru. I have dealt with this dealership for more than 15 years and have bought three cars from them. From all standpoints they are the best group I have eve I have dealt with this dealership for more than 15 years and have bought three cars from them. From all standpoints they are the best group I have ever dealt with. They are the true embodiment of “ above and beyond” in both sales and service. More
by BOBBYNELSEN47
Employees Worked With
Other Employees :
Peter Marconi, Joseph Teti, Pamela Morgan
April 29, 2019
Great customer service Pamela helped us dealing with one of the recall issues Subaru (among other brands) experienced: She made the impossible happen, was very accommodating Pamela helped us dealing with one of the recall issues Subaru (among other brands) experienced: She made the impossible happen, was very accommodating and on top of things. More
by customer
Employees Worked With
Pamela Morgan
April 29, 2019
Oil changed in a short time. Not a long wait I was disappointed that I missed the 24,000 miles or 2 year time period of my maintenance plan. I had 25,000 miles on my 2017 Subaru. I was disappointed that I missed the 24,000 miles or 2 year time period of my maintenance plan. I had 25,000 miles on my 2017 Subaru. More
by KENEGILBERT1
Employees Worked With
Michael Otero
