Bay Ridge Subaru

Thank you Great service - Andrea was terrific! very thoughtful and careful - could not have been better. Made the process easy and was attentive to my needs and Great service - Andrea was terrific! very thoughtful and careful - could not have been better. Made the process easy and was attentive to my needs and requests. More

In and out. Scheduled a 7:30 appointment and was promptly met by a service rep. Explained what I needed performed on the vehicle and was given a completion time w Scheduled a 7:30 appointment and was promptly met by a service rep. Explained what I needed performed on the vehicle and was given a completion time which was met. More

After 30 years easy, friendly, informative - that's what I experienced from Anthony Grippo and Chris when I decided after 30 years to buy a car. They made it really easy, friendly, informative - that's what I experienced from Anthony Grippo and Chris when I decided after 30 years to buy a car. They made it really easy and not the painful experience I had heard a car purchase usually resulted in. More

New car Everybody nice and professional from Peter Marconi to the after sale staff. No hassles of pressure to add on any extras. This was my fifth purchase. Everybody nice and professional from Peter Marconi to the after sale staff. No hassles of pressure to add on any extras. This was my fifth purchase. More

very good My Sales reprezentativ Peter Marconi and other people at this dealership is very friendly and highly professional beyond that you have a g My Sales reprezentativ Peter Marconi and other people at this dealership is very friendly and highly professional beyond that you have a great subaru cars . That is why i am your customer for more then 15 years and hopefully will be for many more. Thank You. Michael More

They insspire trust and take care of many details for you. First of all they have a great product. Secondly their customer service is thoughtful and detailed. Some of the new interface features are complicat First of all they have a great product. Secondly their customer service is thoughtful and detailed. Some of the new interface features are complicated, and Christopher took the time to demonstrate how they work. We are always impressed by the organization of this dealership. More

great service, painless experience service was quick with clear communication! would 100% recommend and will be bringing our car here for future service. they have also recently renovat service was quick with clear communication! would 100% recommend and will be bringing our car here for future service. they have also recently renovated and the space is much nicer than it used to be! More

excellent help Addressed the problem quickly & communicated promptly&effectively. Car developed a shimmy on a cross-country road trip, owing to accumulated mud in th Addressed the problem quickly & communicated promptly&effectively. Car developed a shimmy on a cross-country road trip, owing to accumulated mud in the rims from off-roading. Fixed a recall while I was there that my dealer in NM did not notify me about. More

I Must Be Dreaming After spending the traditional “ Don’t Waste My Time” at an Acura and two Hyundai Dealerships my wife and I turned to each other in frustration I said After spending the traditional “ Don’t Waste My Time” at an Acura and two Hyundai Dealerships my wife and I turned to each other in frustration I said “ I’m done “ she said “ I’m not, let’s go to Bay Ridge Subaru. The car got great reviews in Consumer Reports “. From the moment we walked into the Show Room I knew something was wrong. We were greeted by staff who actually made eye contact. When a sales person was not available we were asked to be patient and Chris spent time with us answering questions and showing us floor models. I must have been dreaming because he was courteous informative and highly professional. When a sales rep was available Chris wished us good luck and introduced us to Andre. I figured that all was just a fluke and was I wrong. Andre was just as knowledgeable courteous and professional even sharing facts when he didn’t know reached out to obtain the correct information for us. We chatted on multiple planes, after a test drive we settled on a selected car model style and package that exactly meet our needs. None of this could be accomplished with the professional assistance of Andre. Two helpful staff at a Car Dealership? What country am I in? It only got better after that. Mike the Sales Manager complemented the group and allowed me to play “ Let’s make a deal “ as we bantered back and forth sharing insights tactics and professional opinions and options it struck me “ How long has it been since I made a car purchase that was hassle free, fair, truthful, with respect each side of the table “ Every time we poised a question Andre was there in the information. When it was monetary in nature Mike was there to step in. When we asked for 24 hrs to seal the deal we were not hit with the hard sell line “ what would I have to do to make you purchase now? “ The next day a follow up call from Andre lead request to a request on Color and trim. Rather than hear the price was good for inventory only vehicles he got back to us that Mike would find the car for us. It gets even better when we came down to seal the deal with Mike and Andre my wife noticed an option that was missing. Rather than hard sell the deal Andre stepped back and explained to her the options to provide her request. A new price point had to be negotiated no problem for Mike the car was in stock the deal was sealed. Why did I provide you with such detail? Because when you visit Bay Ridge Subaru you are are treated like family the moment you are greeted and not viewed as a potential commission. When was the last time that happened to you? It didn’t end there. Mike and Andre explained the final steps when we picked up the car. This environment was found with Roy the Finance Manager and high marks and kudos for Chris whose time effort and patience working with my wife explaining how to use all the features of her new car and how to maximize her new driving experience. When was the last time a car salesperson gave you their card and said please call me with any questions because it was a lot to absorb at once. So Bay Ridge Subaru is a FOUR STAR business where the customer comes first. This is our first Subaru and look forward to more in the future as well as referring anyone interested in their brand. You won’t be disappointed. Remember 80% of all Outbacks are still on the road after 10 years. More

Great customer service Excellent customer service very friendly staff while addressing the recall on my vehicle upon my arrival my wait was not long and my appointment t Excellent customer service very friendly staff while addressing the recall on my vehicle upon my arrival my wait was not long and my appointment time was accurate I did not have to wait long while waiting for the fix. More