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Bay Ridge Subaru

Brooklyn, NY

4.7
3,372 Reviews
Bay Ridge Subaru offers many automotive products and services to our Brooklyn area customers. From quality new Subaru vehicles to used cars, we know anyone looking for a vehicle in Brooklyn will likely find what they want at our dealership. We carry a comprehensive line of Subaru vehicles, including the Legacy, Outback, Impreza, BRZ, Forester, Crosstrek and WRX making us the best choice as Your Exclusive Brooklyn Subaru Dealership.
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1819 Cropsey Ave

Brooklyn, NY

11214

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Showing 3,372 reviews

December 30, 2021

Clean and organized. Complementary ride home was an added touch of class and got me home on time. More

by IJFREDERICK
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Anastacia
Jan 03, 2022 -

Bay Ridge Subaru responded

Thank you for the kind feedback! All of us at Bay Ridge Subaru are delighted to know that you're a satisfied customer. For all of your future auto needs. we will be here to help!

December 30, 2021

Excellent customer service, my service provider was thorough, patient and extremely helpful. I was also very happy with how quickly I was served. More

by CMAY1955
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Sabina Triunfel
Jan 02, 2022 -

Bay Ridge Subaru responded

Efficient and meticulous service is always the goal at Bay Ridge Subaru, and it's excellent to hear we're hitting the mark. Thank you for taking the time to share some positive feedback about your experience, and we'll be here whenever you need us next!

December 29, 2021

They are Very professional and helpful to customer. They keep you updated about your car status. More

by STOP9394
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Marc D'Ottavio
5.0
This rating includes all reviews, with more weight given to recent reviews.
Patricia Schumacher
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Sabina Triunfel
Dec 29, 2021 -

Bay Ridge Subaru responded

We're glad you can count on us to take great care of your vehicle! Thank you for the superb feedback, from everyone here at Bay Ridge Subaru! We'll see you again next time!

December 29, 2021

Staff is great but the dealership needs better policies working with enterprise fleet. I brought in my vehicle which is a enterprise fleet vehicle for an oil change, brake flush and tire rotation. Spent a More

by jamesho207
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Marc D'Ottavio
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 12, 2022 -

Bay Ridge Subaru responded

I am very sorry to hear about the delays during your service visit. We strive to make the experience easy and efficient for our guests and it is disappointing that we missed the mark. We will use your feedback to improve our processes moving forward, so we appreciate you taking the time to share. Thank you, Andrea Gerace - Service Manager - (718) 232-1900

December 29, 2021

Wasn’t real happy when I took possession of my car and did the financing. I probably will use my own financing. Also salesman should of explained all the models and what can standard or not on the cross More

by gifford_elizabeth
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Marc D'Ottavio
5.0
This rating includes all reviews, with more weight given to recent reviews.
Anthony Grippo
3.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 29, 2021 -

Bay Ridge Subaru responded

Elizabeth, while I'm glad you've enjoyed working with our service team, I regret the sales and finance process left you wanting more. I would appreciate the chance to connect so I can better understand what we could have improved about your experience, and so I can help with any outstanding needs or concerns. Please reach out if you'd like to have a conversation. Best, Mike Chiusano - General Sales Manager - 718-234-7960

December 29, 2021

The staff is competent, friendly and helpful, even when exceedingly busy. Also, service was efficient and took less than an hour. Just time enough for a cup of coffee, which was provided for free. More

by RDRINAN
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Marc D'Ottavio
5.0
This rating includes all reviews, with more weight given to recent reviews.
Roy Malinov
5.0
This rating includes all reviews, with more weight given to recent reviews.
Patricia Schumacher
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Cornelius Middleton, Sabina Triunfel
Dec 29, 2021 -

Bay Ridge Subaru responded

We are happy to hear that your service appointment was quick and speedy, and we are glad that you could enjoy some coffee while you waited. We'll see you again down the line! --The Bay Ridge Subaru team

December 29, 2021

I arrived late, and regardless received nothing less than the best! They serve. They deliver. They are Bay Ridge Subaru! More

by ADEOLAGMC
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Marc D'Ottavio
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 30, 2021 -

Bay Ridge Subaru responded

Your confidence in our work means the world to us! Thank you for choosing Bay Ridge Subaru and for sharing your thoughtful feedback. Safe travels until your next visit!

December 29, 2021

Mark is always pleasant to deal with, finds the problem and solves it, waiting room is comfortable but lacks newspapers and current magazines More

by JFCLARK911
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Marc D'Ottavio
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 30, 2021 -

Bay Ridge Subaru responded

Your feedback is important to us, so thank you for stopping by to leave a review! Thank you for continuing to choose Bay Ridge Subaru, we look forward to welcoming you back next time.

December 29, 2021

Been going Bay Ridge Subaru for years for annual inspection and they’ll really ‘inspect’ your car. Unlike many inspection sites that claim to do a thorough inspection and really do the emissions an More

by mikeychu1
Friendliness
Recommend Dealer
Yes
Employees Worked With
Sabina Triunfel
Dec 30, 2021 -

Bay Ridge Subaru responded

We are always happy to see that our team is going the extra mile to wow our clients. Thanks for your continued support of Bay Ridge Subaru!

December 28, 2021

The service is smooth and straightforward. My advisor was helpful. I would recommend deal direct. More

by mhefez1
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Marc D'Ottavio
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 29, 2021 -

Bay Ridge Subaru responded

Thank you for choosing Bay Ridge Subaru for your service needs! We appreciate your feedback and we look forward to welcoming you back next time.

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