Dealer Reviews
Service Reviews
Cars for Sale
Write a Review
Dealer Log In
Back
View Service Center
Write a review

Bay Ridge Subaru

Brooklyn, NY

Overview
Employees
Reviews
Vehicles
4.7
3,372 Reviews
Bay Ridge Subaru offers many automotive products and services to our Brooklyn area customers. From quality new Subaru vehicles to used cars, we know anyone looking for a vehicle in Brooklyn will likely find what they want at our dealership. We carry a comprehensive line of Subaru vehicles, including the Legacy, Outback, Impreza, BRZ, Forester, Crosstrek and WRX making us the best choice as Your Exclusive Brooklyn Subaru Dealership.
Contact Dealership
View Awards

1819 Cropsey Ave

Brooklyn, NY

11214

Directions

By Type

Showing 3,372 reviews

January 06, 2022

The staff was wonderful and kept me informed. However, when I picked up my car, it smelled of what I thought was gasoline. When the smell didn't go away and smoke started coming from the hood a couple day More

by jasonroha
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Sabina Triunfel
Report | Print
Jan 06, 2022 -

Bay Ridge Subaru responded

Hey Jason, Thank you for the kind words about our staff. I am so sorry that we performed the servicing to your vehicle to such an unacceptable level. We strive to always provide the best service possible and I apologize we did not live up to that standard and will use this feedback to improve our practices in the future. If you are ok with it, we would like the opportunity to try and rectify our shortcomings. If you would like to discuss this further, please give me a call directly. Thank you, Andrea Gerace - Service Manager - (718) 232-1900

Jan 06, 2022 -

jasonroha responded

No need. Mistakes happen and these days I'm grateful to anyone who comes to work to provide these types of services. I really just wanted you to know so you could get better. I'd want that information if I were in your shoes :)

Jan 06, 2022 -

Bay Ridge Subaru responded

Thank you. We really appreciate your feedback and we look forward to welcoming you back next time. Andrea

January 06, 2022

I really like this 4S store. Their service is considerate, their technology is very good, and they are very friendly More

by hezhishun
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Marc D'Ottavio
5.0
This rating includes all reviews, with more weight given to recent reviews.
Patricia Schumacher
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Sabina Triunfel
Report | Print
Jan 07, 2022 -

Bay Ridge Subaru responded

We're so happy to hear that our commitment to great service stands out to our customers. Thanks for choosing Bay Ridge Subaru!

January 06, 2022

Fast and friendly. Easy spot to wait. Will be my regular Subaru service center. Highest level service. More

by rcblong
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Marc D'Ottavio
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 07, 2022 -

Bay Ridge Subaru responded

There is nothing more we love than a happy customer and great feedback! We are pleased your service visit went off without a hitch. Thanks so much for choosing Bay Ridge Subaru!

January 06, 2022

Very pleased with communication in advance of visit; speed with which the car was received and delivered. Will definitely do future service visits there. More

by cmfinan
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Marc D'Ottavio
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 07, 2022 -

Bay Ridge Subaru responded

Thank you for the great review! We are thrilled to hear that you had such a successful service experience working with the Bay Ridge Subaru team. Drive safely, and we hope to see you back again down the road!

January 06, 2022

The people in service department were very helpful and flexible to my needs when scheduling the service. Would be happy to recommend them to other Subaru owners. More

by CLMEGA452
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Patricia Schumacher
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 07, 2022 -

Bay Ridge Subaru responded

Thank you for the great review! We are so glad to hear that you had such an outstanding service experience working with the Bay Ridge Subaru team. Drive safely, and we hope to see you back again down the road!

January 05, 2022

This is my 3rd vehicle from BayRidge Subaru. Love the car, always a pleasant experience at dealership. Service department is fast and efficient. More

by CATHIE0506
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Chiusano
Roy Malinov
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Cornelius Middleton
Report | Print
Jan 05, 2022 -

Bay Ridge Subaru responded

Thank you for continuing to trust the team here at Bay Ridge Subaru with your business. We are delighted to have you as a customer and wish you many fun miles in your new car!

January 05, 2022

Everyone was super accommodating and kind. They got me in and out in no time. More

by CYNTHIALIA
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Marc D'Ottavio
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 06, 2022 -

Bay Ridge Subaru responded

We are delighted that our team could deliver such an efficient, attentive service experience! Thank you for choosing Bay Ridge Subaru and for taking the time to leave a review. We hope to see you again!

January 05, 2022

I was very happy with the service I received..It was quick and easy. Marc was very helpful and got the job done. More

by riorio1781
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Marc D'Ottavio
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 06, 2022 -

Bay Ridge Subaru responded

Thank you for sharing your positive experience with Marc and the team! We are grateful to have earned your business and we look forward to working with you again at Bay Ridge Subaru.

January 05, 2022

Highly satisfied with the service. David the mechanic took out the time to explain the situation regarding the navigation system. More

by nildamima
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Marc D'Ottavio
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : David
Report | Print
Jan 06, 2022 -

Bay Ridge Subaru responded

Thank you for taking the time to review us! We strive to deliver a seamless service experience, and it is wonderful to hear that this was reflected in your time working with David. Drive safely, and we hope to see you back again at Bay Ridge Subaru!

January 04, 2022

Great customer service. I was updated on the progress of the service. Thank you for the great service. More

by HUGOQUEZADA
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Patricia Schumacher
4.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 04, 2022 -

Bay Ridge Subaru responded

Hearing you had an excellent service visit with us truly makes our day. Thank you for the great review and for trusting Bay Ridge Subaru with the job! We hope to see you again next time.

1
...
22
23
24
...
338