Bay Ridge Subaru

Courteous personnel let me know what is happening, how long my wait time will be,what repairs will be done and an estimate of the work to be done. If an unexpected matter arises it is brought to my attent long my wait time will be,what repairs will be done and an estimate of the work to be done. If an unexpected matter arises it is brought to my attention. I like that. More

Amazing costumer service, fast and reliable! Great environment, very professional and problems with car were fixed as described. environment, very professional and problems with car were fixed as described. More

Terrific service though a bit long --I was there for the Starlink update which takes about 3 hours, plus a few other timely maintenance things. Ernie was wonderful with his updates though and I was happy in Starlink update which takes about 3 hours, plus a few other timely maintenance things. Ernie was wonderful with his updates though and I was happy in the waiting room reading my book. More

Sabina was extremely kind and helpful. Made sure to give me the vost of everything before a decision was made, which I really appreciated. Super friendly and great at her job. me the vost of everything before a decision was made, which I really appreciated. Super friendly and great at her job. More

The multipoint check up sheet was all green but they didn’t actually check it. I had to fix it at another shop didn’t actually check it. I had to fix it at another shop More

They were great. On time, easy to deal with and professional. My car has never felt better!!! professional. My car has never felt better!!! More

My interactions with Bay Ridge Subaru are always pleasant and professional. The staff is unfailingly polite, helpful, and efficient. and professional. The staff is unfailingly polite, helpful, and efficient. More

Bay Ridge Subaru is BY FAR the best Subaru dealership I've ever worked with. Normally I don't use the dealer for car maintenance after the initial warranty is over, but BRS is so good and accommodating I've ever worked with. Normally I don't use the dealer for car maintenance after the initial warranty is over, but BRS is so good and accommodating that they are my go-to for all car servicing now. More

I was very impressed with the professionalism of the staff. The area was clean and comfortable to wait in while they performed maintenance. I'm very happy with the service they provide. But, I was di staff. The area was clean and comfortable to wait in while they performed maintenance. I'm very happy with the service they provide. But, I was disappointed that the initial problem could not be fixed as Subaru has not as yet released a fix to the SRH warning issue. the dealership though was clean professional and I give them top stars More

I wish I could give a great review as the team here is very friendly and professional but unfortunately, there was a rather large mistake made that makes me second-guess coming back here. I ordered Goody very friendly and professional but unfortunately, there was a rather large mistake made that makes me second-guess coming back here. I ordered Goodyear Assurance WeatherReady tires to be put on my car so that it was safe to drive in the snow. I brought my car in for the new tires to be put on as well as multi-point inspection, etc. I picked my car up the following day, drove 30 minutes home and all seemed well. The next day I go to the car and realize only then that the completely wrong set of tires was put on my car. I double-checked my order and email confirmation to make sure I'd given them the right tire info and I did. The tires they put on were Geolandar G91 tires which are unfortunately pretty bad in the snow. So I had to drive back and wait while they put the right tires on which took nearly 3 hours out of my workday. I was not offered any type of discount for the mistake. It's hard for me to trust that the multi-point inspection was done properly if the wrong tires were put on. More