Bay Ridge Subaru

From the moment I arrived I was greeted with excellent customer service ...the professionalism was great... I felt special while being treated for the reason I came in...Great customer service customer service ...the professionalism was great... I felt special while being treated for the reason I came in...Great customer service More

Great service. Andre went above and beyond for me, even driving me to my house to get my passport (to save me 2 ubers). I have nothing but good things to say. Great Andre went above and beyond for me, even driving me to my house to get my passport (to save me 2 ubers). I have nothing but good things to say. Great experience. Very happy with me new car! More

Had a great experience, the waiting room was on the small side but they kept everyone at least 6 ft. Apart...due to covet 19. Didn’t have to wait long. side but they kept everyone at least 6 ft. Apart...due to covet 19. Didn’t have to wait long. More

secondhand car, secondhand service Everything started off more or less fine. I found a car online that I liked and was able to come in and test drive it with Corey who seemed nice and h Everything started off more or less fine. I found a car online that I liked and was able to come in and test drive it with Corey who seemed nice and honest, definitely didn't get that unnerving, pressured vibe that you do from a lot of car salespeople. However, not being able to test drive the car with my partner along from the ride was pretty weird and deprived us of the opportunity to both weigh in on the experience of driving the car. From there I ordered an inspection and, after negotiating the price down a bit having found out I'll need to replace the tires, I went ahead and text Corey that I'm ready to pull the trigger on buying the car. This is where everything started to go downhill. One, Corey wasn't actually there when I went to sign the papers, which was a little strange. There was confusion about who I even was when I went in to buy the car. Eventually, the other salespeople understood I was Corey's customer and I was handed off between two different people to sign papers and pay. After the papers were signed and I paid the downpayment, I went outside to see the car. Here we noticed several things. There were two service lights on, one being a light indicating I need an oil change. I understand that the dealership had already done this, but they apparently forgot to reset the service light to turn off - this felt sloppy and they didn't offer to fix it right then. I was told when I came back to get my license plate light replaced (the other service light that was on) I could have them reset the oil light too. I was never told when I could come back and do this and just yesterday when I called about it, I find out that they already have a license light in stock that I could use and this could have been taken care of the day I bought the car. As I drove away from the lot I hear that my brakes are squeaking. This is the real issue that made me nervous. We had a trip upstate planned in two days and I was nervous to take the car on a long drive with the brakes making this noise. I ended up taking the day off work the next day after buying the car to sort all of this out. I text and called Corey several times with no response. I called the dealership and they told me he was with a customer but he'd get back to me right away. He never called me back and I ended up missing work for nothing. I have continued to get in touch with Corey by text, email, and phone and have not gotten a single response. In fact, the only emails I've gotten from him have been scripted emails asking me to leave him a good review. I've had to go around Corey to call the service department and schedule an appointment to have my service lights attended to and have my squeaking brakes looked at. I am not happy at all with this customer service and it has ruined my relationship with this dealership. More

Before my first 2019 WRX purchase I was very unfamiliar with Subaru but after my first wrx experience and the honesty of your salesman and management I came back for an upgrade and I very much believe that with Subaru but after my first wrx experience and the honesty of your salesman and management I came back for an upgrade and I very much believe that from now on Subaru will be my choice of vehicle for life More

Recall Service was great in taking care of the recall on my car. Safety procedures, professionalism, and the timely matter in which it was done. Thank You Service was great in taking care of the recall on my car. Safety procedures, professionalism, and the timely matter in which it was done. Thank You Bay Ridge Subaru for CARING about your customers!!! More

Everyone was super friendly I was just disappointed that Everyone was super friendly I was just disappointed that when I received my car back the date n time were off (no longer correct) I did not notice Everyone was super friendly I was just disappointed that when I received my car back the date n time were off (no longer correct) I did not notice till after I left yhe dealership so I had to figure it out myself. More

It was a great experience. Anthony was super friendly and nice. He answered all my questions and made the whole experience really pleasant. Happy I came to Bay Ridge Subaru nice. He answered all my questions and made the whole experience really pleasant. Happy I came to Bay Ridge Subaru More

Good Customer Service by Marc D'Ottavio I am a regular customer of BRS' service department. Some internal error occurred between scheduling my service appointment and the necessary auto part I am a regular customer of BRS' service department. Some internal error occurred between scheduling my service appointment and the necessary auto part no longer being available on the actual date of my appointment. Thankfully, Mr. D'Ottavio exercised excellent customer and presented an adjustment to my cost, which satisfied my previous inconvenience. More

Pricey but people are nice and attentive especially Andre the manager, they were understanding of my needs. I asked them to do some not so routine things for me and they did so I appreciated that, the manager, they were understanding of my needs. I asked them to do some not so routine things for me and they did so I appreciated that, More