Back

Bay Ridge Subaru

Brooklyn, NY

4.7
3,372 Reviews
Bay Ridge Subaru offers many automotive products and services to our Brooklyn area customers. From quality new Subaru vehicles to used cars, we know anyone looking for a vehicle in Brooklyn will likely find what they want at our dealership. We carry a comprehensive line of Subaru vehicles, including the Legacy, Outback, Impreza, BRZ, Forester, Crosstrek and WRX making us the best choice as Your Exclusive Brooklyn Subaru Dealership.
Contact Dealership

1819 Cropsey Ave

Brooklyn, NY

11214

Directions

By Type

Showing 3,372 reviews

August 20, 2020

Great service. Exceptionally honest sincere approach to ones service needs. Marc is great, honest and doesn't try to upsell unnecessary service. All done in a timely efficient manner. THANYOU for your serv More

by RICHARD05340MALOFF
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Marc D'Ottavio
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 21, 2020 -

Bay Ridge Subaru responded

Thank you for the great review, Richard. We are happy to know that you enjoyed our services with Marc. Let us know if there is anything else we can help you with. We look forward to your next visit. Sincerely, Tom Ruggiero, Dealer Principal

August 19, 2020

I appreciate their honesty most of all. About 3 visits ago I was told I would probably need new brakes soon. In my last 2 visits, I was told that I don't need them just yet. Not needing them doesn't surpr More

by AIMEELMUNIZ
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kayla Rodriguez
Aug 20, 2020 -

Bay Ridge Subaru responded

We are pleased to hear you had such a positive experience with us! As one of our valued customers, we want to sincerely thank you for your business, and we hope to see you here again down the road! Sincerely, Tom Ruggiero, Dealer Principal

August 19, 2020

Our car salesman, Corey, was easygoing, honest, and didn't give any pushy sales tactics which made the car buying experience more relaxing. Would recommend making an appointment with Corey if you're th More

by rd
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Cornelius Middleton
Aug 20, 2020 -

Bay Ridge Subaru responded

Thank you for the great review! We're happy to see that Corey's outstanding service earned your recommendation. Congratulations on your purchase; please come back at any time! Sincerely, Tom Ruggiero, Dealer Principal

August 19, 2020

Great service! I was in and out quickly, very friendly, efficient, and professional, I highly recommend this dealership. The waiting area was clean and comfortable. More

by JOE@CLOVELAKE.COM
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Marc D'Ottavio
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 20, 2020 -

Bay Ridge Subaru responded

Joe, thank you for the positive review and rating! We are delighted to know that you had a 5-star experience with us and to know that you enjoyed our facility. We are always here to help! Sincerely, Tom Ruggiero, Dealer Principal

August 19, 2020

The best costumer service ever. The employee very friendly and organized.My service was smooth and easy. I highly recommend Bay Ridge Subaru dealer at Cropsey ave. More

by LN20VN
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Marc D'Ottavio
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 20, 2020 -

Bay Ridge Subaru responded

That's great to see! We are so glad to see that our outstanding service was smooth and professional. We appreciate your business, please come back at any time. Sincerely, Tom Ruggiero, Dealer Principal

August 18, 2020

Excellent customer service. Visits are quick and on time. It is always a pleasure at Bay Ridge Subaru. Waiting area is clean and welcoming. Thank you More

by Anna G
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Joseph Teti, Cornelius Middleton, Kayla Rodriguez
Aug 18, 2020 -

Bay Ridge Subaru responded

Anna, thank you for taking the time to leave us a great review! It was a pleasure to work with you. We'd love to assist you again. Sincerely, Tom Ruggiero, Dealer Principal

August 18, 2020

I had an appointment for 7:30. They told me it will be apart by 9 and it wasn’t done until 10 . Of course , they just had my car park there until 8:40 . I will not come back at all More

by CZHU0808
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Marc D'Ottavio
1.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 18, 2020 -

Bay Ridge Subaru responded

Hi Ms. Zhu, I am truly sorry our service team was unable to meet your expectations while completing the recall on your vehicle. We continuously strive to satisfy all of our customers 100 %. I understand the vehicle was promised by 9:00 am and our records indicate you signed for and received your vehicle at 9:09 am. I also understand that after picking up your vehicle, you had questions about one of your brake lights being out, and someone was kind enough to install a new brake lamp bulb for you at no charge, while you waited. This service was performed for you after you had already signed out the vehicle, which could explain why you may have felt the service visit took longer than the time the service advisor had allotted. I apologize if there was any misunderstanding on our part. We hope to do business with you again in the future and if you have any questions or concerns, please don’t hesitate to contact me. Andrea Gerace Service Manager (718)232-1900 Ext. 124

August 18, 2020

Friendly and knowledgeable staff, fare prices and negotiations, constant attention to our questions and requests. Waiting area is big, clean, and friendly. Great job! Thank you. More

by KRYZHNEW
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Anthony Grippo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Roy Malinov
Aug 18, 2020 -

Bay Ridge Subaru responded

We appreciate your feedback and will be sure to pass this along to our team. Sincerely, Tom Ruggiero, Dealer Principal

August 18, 2020

Subaru folks are always helpful and cheerful, even during Covid. I trust my beloved Subaru to their servicing no matter what’s going on. Rain or Shine. More

by JWILLIS119
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Alvaro Armas
Aug 18, 2020 -

Bay Ridge Subaru responded

Thank you for taking the time to leave us a great review! It was a pleasure to work with you. We'd love to assist you again. Sincerely, Tom Ruggiero, Dealer Principal

August 18, 2020

My visit was efficient, safe, and it went quickly. The bill was actually less than the estimate, and I feel confident that everything was completed properly. More

by GUYD0
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Stephanie Dirani, Kayla Rodriguez
Aug 18, 2020 -

Bay Ridge Subaru responded

Thanks for such a delightful review. We truly appreciate it and hope to work with you again. Sincerely, Tom Ruggiero, Dealer Principal

...
175
...