Bay Ridge Subaru

We needed financial. And we were told it will be 1.9% for this model. At the last moment the financial department gave us 4.69% without warning of increasing the percentage of our loan. We still have hard fe this model. At the last moment the financial department gave us 4.69% without warning of increasing the percentage of our loan. We still have hard feeling and disappointed about it. More

Very friendly and attentive. Came in without a reservation but was still able to have my car serviced. Been coming for years and will continue to do so. reservation but was still able to have my car serviced. Been coming for years and will continue to do so. More

Good service rather quick and professional, nice new waiting room with WiFi and coffee. I'm going to bring my 2018 Subaru Forester to this shop next time again. waiting room with WiFi and coffee. I'm going to bring my 2018 Subaru Forester to this shop next time again. More

From start to finish, my experience was excellent with great thanks to Marc for taking care of me and my 2018 Forester! I'll definitely come back to Bay Ridge Subaru for my next service! great thanks to Marc for taking care of me and my 2018 Forester! I'll definitely come back to Bay Ridge Subaru for my next service! More

Very attentive coordinator....took me on time, listened and checked what I asked for...pleased with service and even got out earlier than I expected and checked what I asked for...pleased with service and even got out earlier than I expected More

Came in for Takata recall. Was told it would take 1 hour on the phone, then 3 hours when I arrived. When I told them I couldn't wait 3 hours, they said "Ok, 2 hours." Why am I negotiating wait times? Just t on the phone, then 3 hours when I arrived. When I told them I couldn't wait 3 hours, they said "Ok, 2 hours." Why am I negotiating wait times? Just tell me how long it takes. ~30% of staff were not wearing masks, even when inside, and almost no one seemed to be concerned about staying 6 feet away from each other or from me. I was shocked, also, that more care was not taken in the car - 4 people drove the car at various points but none of them were wearing gloves and only the same plastic sheet for the seat from pre-COVID days was in use, very little precaution to protect either the customer or the staff. Everyone was friendly but you would never know that the business had been shut down for a pandemic, given how little they have adapted. They even still took my card away from me and gave me a printout. Surely investing in a square and an ipad for payment & email for receipts is worth it given the risk to customer and staff. I honestly told my wife when I got back that I was considering reporting them to the DOH. I appreciate being asked for my feedback, I hope it's taken seriously. More

$250 for a key! What a rip. Sought to do more work than necessary. Waited an entire day for service that could have been done far faster. necessary. Waited an entire day for service that could have been done far faster. More

I needed to get my 2018 Forester inspected.My I needed to get my 2018 Forester inspected. My appointment was at 2:30. I got there at 2:10 but they took me right away. I only had to wait an hour I needed to get my 2018 Forester inspected. My appointment was at 2:30. I got there at 2:10 but they took me right away. I only had to wait an hour. More

The staff was very friendly and cooperative. The person behind the customer service desk was very pleasant. I was impressed by how everyone was so professional behind the customer service desk was very pleasant. I was impressed by how everyone was so professional More

Left the oil cap off after changing the oil and sent me on my way discovered oil leaking and sputtering out the top of a grease spattered new car , 1st service fail . Maybe better next time . on my way discovered oil leaking and sputtering out the top of a grease spattered new car , 1st service fail . Maybe better next time . More