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Bay Ridge Subaru

Brooklyn, NY

Overview
Employees
Reviews
Vehicles
4.7
3,372 Reviews
Bay Ridge Subaru offers many automotive products and services to our Brooklyn area customers. From quality new Subaru vehicles to used cars, we know anyone looking for a vehicle in Brooklyn will likely find what they want at our dealership. We carry a comprehensive line of Subaru vehicles, including the Legacy, Outback, Impreza, BRZ, Forester, Crosstrek and WRX making us the best choice as Your Exclusive Brooklyn Subaru Dealership.
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1819 Cropsey Ave

Brooklyn, NY

11214

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Showing 3,372 reviews

January 27, 2022

My car had extensive body damage but the service was professional and the car was fixed quickly. Best of all, it looked as good as new. More

by Anne56
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Annastacia
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Jan 27, 2022 -

Bay Ridge Subaru responded

We are so happy we could help! Thank you for trusting our Bay Ridge Subaru team to take great care of your vehicle and return it to you in pristine condition. We wish you many safe and happy miles ahead!

January 27, 2022

Service wasService manager was great. Had my appointment Service was Service manager was great. Had my appointment for state inspection, tire rotation and oil change. Done in under 2 hrs. More

by bkjoe5e
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Patricia Schumacher
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 28, 2022 -

Bay Ridge Subaru responded

Thank you for taking the time to review us! We are thrilled to hear that you had such a successful service experience working with the Bay Ridge Subaru team. Drive safely, and we hope to see you back again down the road!

January 27, 2022

I arrived by 7:15am and was directed inside by Mark. Though I was told to expect to be completed by 9:30am, I was ready to leave by 8:35am!!! The waiting room was comfortable and inviting. It was a plea More

by whalems1009
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Marc D'Ottavio
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 28, 2022 -

Bay Ridge Subaru responded

Thank you for the great review! We are thrilled to hear that you had such a successful service experience working with Mark and the Bay Ridge Subaru team. Drive safely, and we hope to see you back again down the road!

January 27, 2022

friendly，fast，The sales team is not good enough, the maintenance team is very friendly， More

by epyxzy
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Marc D'Ottavio
4.0
This rating includes all reviews, with more weight given to recent reviews.
Andre Arzuza
1.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 28, 2022 -

Bay Ridge Subaru responded

Thank you for reaching out. We are always looking for ways to improve, so if you would like to share further details about your experience with our sales team, I would be glad to take your call. Please don't hesitate to get in touch. Mike Chiusano - General Sales Manager - 718-234-7960

January 27, 2022

Dealership was helpful customer service was awesome and the staff was very nice thank you for the help More

by grgyng9
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Annastacia Babayeva
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Jan 28, 2022 -

Bay Ridge Subaru responded

Thank you for taking the time to review us! We are thrilled to hear that you had such a successful service experience working with the Bay Ridge Subaru team. Drive safely, and we hope to see you back!

January 27, 2022

Service was very good rest area clean and comfortable.service people were helpful thank you More

by ABRAMO1530
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Marc D'Ottavio
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 28, 2022 -

Bay Ridge Subaru responded

Thank you for the great review! We are so glad to hear that you had such a successful service experience working with the Bay Ridge Subaru team. Drive safely, and we hope to see you back again down the road!

January 27, 2022

Had earliest appointment they offer - 7:30am - yet many cars were on line ahead of me to get in. What's the point in having the 1st appointment, then!! Ended up waiting 3 hours for just an inspection and More

by auntfrookie
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Marc D'Ottavio
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : don't know name of
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Jan 28, 2022 -

Bay Ridge Subaru responded

This is never the experience we want for our guests, and I'm sorry to hear that your appointment lasted longer than expected. We understand the value of responsive, and personalized care, and your frustration is understandable. I will certainly look into what could have caused this delay so we can avoid a situation like this in the future. I also look forward to another chance to impress you down the road, and if there is anything else I can do for you, please give me a call directly. Thank you, Andrea Gerace - Service Manager - (718) 232-1900

January 27, 2022

the are very helpful and had no problems with sale department and service department . I would recommend to friends purchased three cars from there great company More

by FGCONIGLIARO5
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Chiusano
5.0
This rating includes all reviews, with more weight given to recent reviews.
Andre Arzuza
5.0
This rating includes all reviews, with more weight given to recent reviews.
Roy Malinov
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 28, 2022 -

Bay Ridge Subaru responded

Thank you for the great review! We are so glad to hear that you had such a successful service experience working with the Bay Ridge Subaru team. Drive safely, and we hope to see you back again down the road!

January 26, 2022

Good facility clean and I liked because was not crowded the service was fast I will comeback again. More

by AZINEDARI80
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Marc D'Ottavio
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 27, 2022 -

Bay Ridge Subaru responded

We are delighted to have earned your continued business and your great review! Thank you for choosing Bay Ridge Subaru and for stopping by to share your experience. Safe travels until we see you next!

January 26, 2022

It is always a pleasure to interact with the Bay Ridge subaru crew. Especially Marc Ottavio. He is professional, friendly, knowledgeable. More

by Bklynsu
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Marc D'Ottavio
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 27, 2022 -

Bay Ridge Subaru responded

Thank you for sharing your great review of Marc and the team! We are happy to hear that you were so well taken care of and we hope to welcome you back to Bay Ridge Subaru again down the road.

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