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Bay Ridge Subaru

Brooklyn, NY

4.7
3,372 Reviews
Bay Ridge Subaru offers many automotive products and services to our Brooklyn area customers. From quality new Subaru vehicles to used cars, we know anyone looking for a vehicle in Brooklyn will likely find what they want at our dealership. We carry a comprehensive line of Subaru vehicles, including the Legacy, Outback, Impreza, BRZ, Forester, Crosstrek and WRX making us the best choice as Your Exclusive Brooklyn Subaru Dealership.
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1819 Cropsey Ave

Brooklyn, NY

11214

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Showing 3,372 reviews

September 03, 2020

Everyone was helpful and respectful. Transaction was straightforward and easy to execute. Do not hesitate to come here to get information and/or purchase a vehicle. More

by ZITRO1230
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Cornelius Middleton
Sep 04, 2020 -

Bay Ridge Subaru responded

Your wonderful review is greatly appreciated. We are extremely grateful for our staff and the services they provide. Thank you for choosing Bay Ridge Subaru & we hope to see you again soon. Sincerely, Tom Ruggiero, Dealer Principal

September 03, 2020

Good service though was a bit unclear about when the work would be done or how I would be notified that it was complete. Would be nice to have a waiting area outside as well, I ended up going to a nearby par More

by proto-kai
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Patricia Schumacher
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kayla Rodriguez
Sep 04, 2020 -

Bay Ridge Subaru responded

We appreciate your feedback and thank you for your patience. Have a great Labor Day Weekend. Sincerely, Tom Ruggiero, Dealer Principal

September 03, 2020

It was great. I came in for an air bag recall and the people who greet you when you pull in your car are fantastic. Very friendly and personable. When I came back at the end of the day to pick up the car More

by Happy Customer
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Marc D'Ottavio
5.0
This rating includes all reviews, with more weight given to recent reviews.
Patricia Schumacher
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Alicia Sena, Stephanie Dirani, Kayla Rodriguez
Sep 04, 2020 -

Bay Ridge Subaru responded

We appreciate the excellent review. Let us know if there is anything else we can help you with. We look forward to working with you again. Sincerely, Tom Ruggiero, Dealer Principal

September 03, 2020

Friendly and kindly personal. Keeping facilities kleen. working quickly . I'm satisfied. Thank you Bayridge Subaru. Bought my vehicle in this premise and service in this dealership. More

by H19SLASH56
Friendliness
Recommend Dealer
Yes
Employees Worked With
Joseph Teti
Sep 04, 2020 -

Bay Ridge Subaru responded

Thank you for the positive feedback! We are happy to know that our team was friendly and we are always here to help! Sincerely, Tom Ruggiero, Dealer Principal

September 03, 2020

Excellent service all around! I almost forgot I was buying a car, which I've rated around the same as a root canal without anesthesia. It was a very pleasant experience. More

by XURXOANTONIO25
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Roy Malinov
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Cornelius Middleton
Sep 04, 2020 -

Bay Ridge Subaru responded

Ha! I love your sense of humor. Thank you for the positive feedback! We are delighted to know that you found your experience and our team to be pleasant. Congratulations and please let us know if there is anything else we can help you with. Sincerely, Tom Ruggiero, Dealer Principal

Sep 05, 2020 -

XURXOANTONIO25 responded

Yeah, one more thing... The roof racks from Thule suck! They make terrible noise, I had to remove them, even the loud radio playing wasn't quite enough to eliminate the whistling. I felt like a fire truck responding to an emergency. Found some options on the web, but I can't believe that Thule has not resolved this issue. Any suggestions? Any reports of a sure fire solution?

September 03, 2020

Great experience beginning with the staff and service. Always prompt service,clean facility. Staff is always friendly and attentive. Never have to wait too long for service. More

by LCHAN68797
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Marc D'Ottavio
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Stephanie Dirani
Sep 03, 2020 -

Bay Ridge Subaru responded

Thank you so much for your kind words about your experience here at Bay Ridge Subaru. We try every day to satisfy our customers and it’s always nice to know when we succeed. Sincerely, Tom Ruggiero, Dealer Principal

September 03, 2020

People were really cold and rude.I waited 5 minutes to People were really cold and rude. I waited 5 minutes to check out while tupperware was filled with granola bars. I appreciate that it runs like a More

by brremini
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Patricia Schumacher
3.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 15, 2020 -

Bay Ridge Subaru responded

We’re sorry for any inconvenience we may have caused you. It is always our #1 goal to satisfy our customers, and I appreciate that you took the time to write to us. Thank you for your patience and we hope to see you again in the future.

September 03, 2020

The staff members are very professional and courteous. Whenever you call them for an issue they take time to address it and they treat you with respect. More

by JHENRY6121
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Marc D'Ottavio
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 04, 2020 -

Bay Ridge Subaru responded

Thank you for the great review, JHENRY6121. We appreciate your support and five star rating. Please come visit us again, for all of your car needs, whether is be service or sales. Sincerely, Tom Ruggiero, Dealer Principal

September 03, 2020

Took a little longer than expected and in this Covid world too many people in waiting area. But clean and comfortable otherwise. Good wif-fi. Can't really evaluate work because it is hidden (e.g., oi More

by HEPSTEIN45
Price
Recommend Dealer
Yes
Employees Worked With
Marc D'Ottavio
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 04, 2020 -

Bay Ridge Subaru responded

Thank you for the review as well as the 4-star rating, Hepstein. We really appreciate your feedback and we hope to see you at Bay Ridge Subaru again! Sincerely, Tom Ruggiero, Dealer Principal

September 03, 2020

My experience at your dealership was extremely pleasant. Corey was very informative and efficient. He was really a pleasure to deal with. I have bought and leased many cars over the years and always drea More

by RENE062803
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Roy Malinov
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Chuck showed me all the workings of the car and he was great, as was the young man who went with me on the test drive., Cornelius Middleton
Sep 04, 2020 -

Bay Ridge Subaru responded

Thank you so much for sharing your wonderful experience! We take pride in making sure our customers are our priority, which is why we are truly happy to hear that you had a great experience during your time with Cory. Please know we appreciate your business and we look forward to your next visit! Sincerely, Tom Ruggiero, Dealer Principal

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