Bay Ridge Honda

I got my new 2013 Honda Odyssey Here. Great van. Great sales presentation. Everything went smooth and pleasant till picking up my car. I made the deposit on a Saturday. And scheduled to pickup the van th sales presentation. Everything went smooth and pleasant till picking up my car. I made the deposit on a Saturday. And scheduled to pickup the van the coming Monday around 4 PM. Who could imagine I finally drive the new van out of the dealer's door after 8 O'clock something PM. more than 4 hours of waiting. Come on. even I did add on the Lowjack, which every dealer would push to sell.. But 4 hours of processing time is just unacceptable. especially for a scheduled pickup appointment. That just did not end there. A few days later. I realized my new van does not has a roof rail which I clearly remember the sales said my model has it when i was making the purchase. When I signed off the van to leave the dealer's door, I did not pay too much attention to it due 4 hours of tiresome waiting. So I called the sales up to find out what happen, He said he never say that my model has roof rail. and pointed out to me my van model's package list does not have roof rail listed. On that day, right before I made the deposit. I did double checked with him and asked, "does my model has a roof rail". This is his exact word " yes. but not the cross bar". Not only me heard that, My wife sat next to me heard the same thing. It was asked right before making the deposit. so there is no reason for him to mix up with other model. Anyway I understand sometime people makes mistake. At the time, he made the answer "yes. but not the cross bar", maybe he had something else in his mind. Anyway for a simple mistake, All it takes is just a simple apology , like "Sorry i made a mistake. " But Instead he is denying it. And told me that if I want the roof rail. I can go to the next door service department and pay for it and get it install. So now, it sounds like my wife and me made this thing up to try to get free stuff. I asked to speak to a supervisor. and i was told I will be contacted by a supervisor soon. Two business days past, still not hear a ring. And I dont want to call back to get more unpleasant talk. Hope time will fade this unpleasant experiences away soon. At least, I still got a great van, even without the roof top rail. More

Hi,mi name is r abreu,i so happy cuz when i came to the leader the firts person say hi and say may help you was jeff g,he is the best sales that i saw on my life,i explent him what i want and he say don't leader the firts person say hi and say may help you was jeff g,he is the best sales that i saw on my life,i explent him what i want and he say don't worry im here for that i will hepl,i feel comfortable. Thanks keeping like this my angel...God bless you. More

Deciding to buy a new car is sometimes overwhelming, at least that has been my experience. I came into Honda prepared to do battle and quite honestly was not the ideal customer any salesperson would want least that has been my experience. I came into Honda prepared to do battle and quite honestly was not the ideal customer any salesperson would want to deal with. However, a truly professional sales consultant, Mark Anthony Esmade, made all the difference. Mark worked tirelessly and patiently with me to help me make a tough decision and put up with my grumbling right through the sale and the pick up of my new Honda. Now that I have my car I realize that it was my past buying experiences that triggered my apprehension and truthfully it was not as painful as I had anticipated. I sincerely appreciate all of Mark's effort and his understanding of my situation. I would recommend him to anyone and hopefully he will have an easier time with the next customer. In addition I would like to thank Dwayne Markland for all the info and for his professionalism and understanding in dealing with a truly grumpy "old man". He had me laughing out the door, a satisfied customer. Francis Doherty More

Jaime was very accommodating with price, service, knowledge, etc. He would always return my calls right away and found the car in the color I wanted. He made it very easy. knowledge, etc. He would always return my calls right away and found the car in the color I wanted. He made it very easy. More

Overall, I had a very good experience. Andy and CJ were polite, helpful, and efficient. I would definitely recommend them to anyone. I got the car I wanted the same day. Hard to improve on that. polite, helpful, and efficient. I would definitely recommend them to anyone. I got the car I wanted the same day. Hard to improve on that. More

Sean was very informative, and he explained the details of the car so I was able to make a better selection. Always returned my phone calls, and I would highly recommend him to my friends. of the car so I was able to make a better selection. Always returned my phone calls, and I would highly recommend him to my friends. More

When I walked into the Honda dealership in Bay Ridge, I When I walked into the Honda dealership in Bay Ridge, I already knew that I was going to be happy and knew that I was in good hands because I saw When I walked into the Honda dealership in Bay Ridge, I already knew that I was going to be happy and knew that I was in good hands because I saw Mark Anthony Esmade and his big smile! He was my sales consultant previously for another company and when I went back to have him as a consultant he was no longer working for that company. I was so sad :( Luckily the arrogance of the other company he used to work for did not want to help a loyal customer, and I decided to go to Bay Ridge Honda! I was ecstatic to see Mark Anthony Esmade!! I had so much confidence and trust in him from my previous encounter that I knew I was going to have what I wanted and knew he would help me get it!! He is a really nice and genuine person. He will get you the best deal and not try and scam or rob you for your money. I put 100% trust in him and I will continue to do so as the years to come. Mark Anthony Esmade was very helpful and generous to my mom and I. He made this experience smooth and not worry some for me at all. He is truly honest and looking out for your best interest!! I would also like to thank Dwayne Markland and George Gambino for really helping me by pushing all my paperwork through. They both are very friendly like Mark Anthony and made me feel really comfortable . They really worked their butts off and made numerous phonecalls just to make me happy without me even asking!!! They pushed and pushed until they got the answers they wanted to get to have a happy customer!! Thank you all so much for your generosity!! My mom, daughter and I really appreciate all the help, time and effort you all put in for us!! God bless :) More

I was at another dealer cause I was under the impression a honda pilot lease would be expensive. I was literally ready to sign my deal with Kia for a Sorento.... Something in my heart said give Sean Park t a honda pilot lease would be expensive. I was literally ready to sign my deal with Kia for a Sorento.... Something in my heart said give Sean Park the opportunity to see what he can do. My family had purchased several vehicles from him at Bayridge Honda and had very happy results.... I knew my score and where I would fall. It took less than two hour to get the car i wanted and better model I paid 30 bucks more a month for a way better model pilot than a base model sorento... the 30 dollars didnt matter cause the sorento was costing me another 60 dollars more a month.... At the end of the day i paid the same price for a pilot nice model instead of a based model sorento.... 800 dollars a year cheaper on insurance as well with the pilot.... IF your ever in need of a Honda see Sean Park..... The Dealership thought it was to late to get the car the same day... Sean made it a point to prep the car himself knowing it was a gift for my wife.... I got everything I wanted price color and model.... Most of all first class customer service... An i went in there looking like a hoodlum lol.... they never once judged me.... they sat me down and brokered a deal in mins..... I will buy another Honda soon More

My experience with Elizabeth was absolutely terrific. She is always friendly and does the best that she can for us. I would never think of ever using any other Honda dealership but Bay Ridge Honda. Alw She is always friendly and does the best that she can for us. I would never think of ever using any other Honda dealership but Bay Ridge Honda. Always on top of when our leases come though. I also have an Accord with Bay Ridge Honda. Then we finished up with Dwayne, he is always friendly and makes up very comfortable when explaining the lease agreements. More

Elizabeth was a true pleasure to work with. She made my leasing of a new CRV a very simple, even enjoyable experience. She is very thorough, knowledgeable, warm, and pleasant. I look forward to working wi leasing of a new CRV a very simple, even enjoyable experience. She is very thorough, knowledgeable, warm, and pleasant. I look forward to working with her again in three years, and will be recommending her to anyone that is looking for a new car. She is a true asset to Bayridge Honda, and should be commended. More