Bay Ridge Honda | Page 9

Surprisingly Excellent Went in prepared for a nightmare. Was concerned about negative reviews. I wanted to give the Costco Auto Program a try. Salesman Frank Baldassare is Went in prepared for a nightmare. Was concerned about negative reviews. I wanted to give the Costco Auto Program a try. Salesman Frank Baldassare is competent and a complete gentleman. Prepared for unpleasant experience with Finance guy Reggie Drumgold. Another smooth process. I could not realistically have expected a better performance. I was on high alert for something negative. My wife didn't enjoy their coffee. That's about it. Highly recommend Frank Baldassare. I'd go again. Much better experience than multiple Honda purchases I've made closer to my home. I admit I was a bit shocked. Almost too good to be true. More

Steve Harris - great service, professional Steve Harris - a professional approach to the client, very helpful. Everything was done correctly - my car regained the factory standard. Very good Steve Harris - a professional approach to the client, very helpful. Everything was done correctly - my car regained the factory standard. Very good service Honda Bay Ridge More

Bait and Switch - Waste of Time I requested information on a used car online. I was contacted by email and then by phone by Joann Hinz. In the email and on the phone she stated that I requested information on a used car online. I was contacted by email and then by phone by Joann Hinz. In the email and on the phone she stated that the car was available and on the lot. She stated they offer top dollar for trade ins. I told her I would be travelling over an hour to get there and she again confirmed the car was on the lot. I explained again I have a 10 week old baby and had to have my wife rearrange her day so I could make the trek. I was told the car is here and they would love to have me come in. She told me to ask for her in the main building when I arrived. After an hr and 15 minutes in the car I arrived. I asked to see her and was told to go across the street to the pre-owned office. So I did. I was met by Jeff. He told me they called over and he was expecting me. He pulled up the car I came to see, and said it is outside he had to find the keys. He came back a few minutes later and said the keys aren't around but he will check with another office to see if they have them but in the mean time he found the keys to a similar car if I wanted to look. While walking around the different lots with Jeff pushing buttons on the remote about 45 minutes later we find the car he has the keys to and the one I came to see. The car I came to see has a plaque in the window "Do Not Test Drive this car was Sold by XXXX to XXXX" . I call Joann while standing in the lot and she says it must be a mistake because its available in the computer. Jeff checks in the other office and it has been sold over two days prior. The car was sold for over two days. Joann asked to speak to Jeff who basically said he was sorry but he can show me the other two similar cars. I didn't want to waste the trip out and still had the hr and 15 minutes drive home so I agreed to test drive one of the vehicles, which was blocked in and took about another 20 minutes to get free. I took me almost two hours after arriving to test drive a car. This time was spent walking around between three lots and waiting in the VW dealership. Moving forward I was considering with moving forward on the vehicle I test drove. Jeff came back with the trade in value and the "best offer" from the manager. The trade in offer was $1000 less then I had been offered from other dealers as recently as a week prior. The best offer wasn't terrible but definitely didn't make up for the waste of my time. This was the worst experience I have ever had with a dealership. Avoid this place. More

Just An Easy Experience What I mean by that was the experience of buying a pre-owned Honda at Bay Ridge Honda. Specifically, I had my eye on a 2016 Honda Accord Coupe. I visi What I mean by that was the experience of buying a pre-owned Honda at Bay Ridge Honda. Specifically, I had my eye on a 2016 Honda Accord Coupe. I visited the showroom on 12/7/18 and was warmly greeted by the sales person, Anatoliy Lutsuk. We discussed the vehicle, its features, and agreed on a price. Anatoliy took the time to fully explain the entire process of purchasing the car in a way that made me feel guite comfortable. When I was ready to pickup the vehicle some days later, he again took all the time necessary to fully answer all my questions and acquaint me with my new car. Anatoliy,at all times, acted in a very knowledgable, courteous and professional manner.... It just made the whole experience of buying a car Easy...and I would highly recommend buying a car from this dealership based on my experience with Anatoliy. More

Straight and to the point. Great experience! My partner and I feel very lucky to have had a salesman like Igor assisting us. Igor is a genuine worker and puts a lot of love in what he does- and I My partner and I feel very lucky to have had a salesman like Igor assisting us. Igor is a genuine worker and puts a lot of love in what he does- and I find that to be very rare. Fast, easy and pleasant experience all around. More