Bay Ridge Honda

Very Poor Customer Service I’ve been a customer of Bay Ridge Cars since 2014. Leased two vehicles from Bay Ridge VW in that time frame. On 7/17/20 I was very disappointed in the I’ve been a customer of Bay Ridge Cars since 2014. Leased two vehicles from Bay Ridge VW in that time frame. On 7/17/20 I was very disappointed in the service I received from the salesperson @ Bay Ridge Mazda. I made a reservation through Mazda’s website to test drive a 2020 Mazda 3 the previous day. Later in that day I was contacted by Mazda to ask if I was contacted by the dealer yet, I told them I was not. Worried that I would not be able to do the test drive on the only day I had available I decided to call the dealership directly. I spoke with Sue who was very pleasant. She took my info & said, someone from sales would contact me. Some time after I was contacted by a salesperson. I proceeded to tell him what I was interested in and the time of 2:30 pm I was available to come in. What happened next seemed strange to me, he asked that I contact him an hour before our appointment to confirm. That seems like something he should do, contact the customer to confirm the appointment. The next day I arrived at the dealership @ 2:20 pm, I arrived there a little early so I could look over the vehicle. But to my surprise the Mazda 3 was not on the floor or in there parking lot. So I had to wait for the salesperson because he was not there. Sue was very nice & told me she contacted him & he would arrive shortly. He finally arrived at around 2:40 with no apology for being late. I was then handed the keys to take the test drive. I drove 1 block & realized the vehicle was set in KM & not MPH. I pulled over and took about 6 minutes to figure out how to change this setting. The salesperson should have checked for this as to not inconvenience the customer. Once I arrived back at the dealership I needed to wait for him again because he was with customers & did not excuse himself to let me know. After about 10 minutes he told me he was with someone and he would need another 10 or 15 minutes. I told him I do not have much time left. He had someone else help those customers so he could deal directly with me. I told him the lease terms I was interested in and the amount I wanted to give at signing. Which was 1st payment, DMV, Doc Fee, and Tire fee, everything else I wanted calculated into the monthly payment. He then took some time away & came back with the numbers. Before he presented them to me I asked him two questions. I asked him about A/C issues that some Mazda 3’s have been experiencing & he stated he knew nothing about that. I then asked about the Mazda 3’s LED combination taillights. I asked which ones were LED & which ones were incandescent. He said he doesn’t know & then proceeded to give me the numbers, just ignoring my question. The numbers were decent but the amount due at signing seemed high because Mazda is covering the first payment. I asked for the breakdown of those numbers & was told he doesn’t know that. I asked for the money factor & the residual value & was told he doesn’t know. I asked if he could speak with someone who does know & he went across the street to get the information because it was the sales managers day off. Once he came back he said these are the numbers with a new & much higher monthly payment & even more money due at signing. I asked how did the numbers change & go up when I just asked for a break down, he said yet again he does not know, these are just the numbers that were given to him. If I would have said yes to the initial offer he presented what would have happened? These actions lack integrity. He had no answers for me. I proceeded to tell him when the sales manager comes in on Saturday, inform him of this situation and provide me the information I requested with an actual offer. I find this situation unfortunate because I still wanted to lease this vehicle. Being a former 2005 Mazda 3 SP23 owner I would certainly enjoy leasing it over the next three years. But the customer service I received from the salesperson @ Bay Ridge Mazda was appalling. There was a lack of knowledge, professionalism & transparency. All things I received in my prior dealings with Jorge Quezada & David Gokhshtein within the Bay Ridge Cars company. More

This is long, but worth reading before you chose them. I will not use them again. I do not trust them. I bought a used 2013 Mazda (6 speed manual) one year ago from a lot in NJ. I needed state inspection will not use them again. I do not trust them. I bought a used 2013 Mazda (6 speed manual) one year ago from a lot in NJ. I needed state inspection and I wanted a 100,000 mile service - even tho odometer was 99,086. Thought this place was perfect as it is walking distance from my home. Easy to make appt., drop off, and, pick up. Everyone friendly, including Jerry Suarez, the service rep I dealt with. After bailing my car out for $800, I drove the .09 miles back to my home, ran a 2 mile round trip errand, returned and parked. While getting my bag out of the rear seat, I found an unopened bottle of Log Cabin Syrup on the floor. First, amusement, then , suspicion. Since only 45 mins had passed I called Jerry and told him of it. The response, tho pleasant, was outright denial followed by a series of questions of how I could have bought it and I just dont remember. He then claimed to talk to his tech , who I never heard in the background, who also denied any knowledge. Throughout all of this, not even a feigned apology. The conversation concluded with another denial and a chuckle about my donating the syrup. I still couldnt shake the feeling that someone had looked at my sporty 6 speed manual, with dents already on it so no one would notice another small one, and thought, “ I gotta take that out, besides, I need groceries”. I checked the mileage on the car today - 99091. 5 mile difference from the recorded mileage on my drop off. Even with the return from the shop (0.9m) and my errand (2m) I will even generously add .25m for circling the block several times AND round up to 3.25m. That leaves 1 and 3/4 m unaccountable by me, and, an unreasonable distance to think it was caused by moving the car to and fro in the shop. Of course this is all speculation. However, the circumstances are compellingly revealing. Had Jerry even started with an apology before out right denial, I may have felt differently. But to be so dismissive of a new customer who just dropped $800, AND is a Bay Ridge local, brings ones business ethics to question. Draw your own conclusions. As the saying goes “CAVEAT EMPTOR” More

Worst customer service waited like 7 hours and they are looting and doing fraud with the people don’t even think to go there Thankyou looting and doing fraud with the people don’t even think to go there Thankyou More

I paid for warranty, other dealer don't charge for warranty, this is not Fair, I bought low millage car and pay for warranty, no Fair. warranty, this is not Fair, I bought low millage car and pay for warranty, no Fair. More