Bay Ridge Honda

Had a great buying experience at Bay Ridge Honda! Luis Cintron took really good care of me. Would definitely recommend him to family and friends! Cintron took really good care of me. Would definitely recommend him to family and friends! More

I had a great experience at bayridge Honda I found the car I wanted at a fair price with excellent customer service by Elizabeth she was so sweet and helpful and attention to detail. I highly recommend th car I wanted at a fair price with excellent customer service by Elizabeth she was so sweet and helpful and attention to detail. I highly recommend this dealership. More

Luis Cintron was such a pleasure. He is very attentive and friendly . Wish all car salesmen were this helpful! Would definitely recommend him to anyone. and friendly . Wish all car salesmen were this helpful! Would definitely recommend him to anyone. More

Lezter at bay ridge Honda made my day. He helped me to update my car from a 2018 Honda Accord to my new 2020 accord. update my car from a 2018 Honda Accord to my new 2020 accord. More

Just purchased a 2019 Honda insight. Ian was a great help. Very polite and helpful. He made this a pleasant car buying experience for me. help. Very polite and helpful. He made this a pleasant car buying experience for me. More

I've been doing business with this Dealer for Years. Just picked up another Car on 1/16/21. I keep going back because they always leave me with a great impression and also work out very great Deals wi Just picked up another Car on 1/16/21. I keep going back because they always leave me with a great impression and also work out very great Deals with me. Igor Schiff and the Staff there have always made me feel very welcomed and appreciated. They will take there time and be patient with you in making your decision so you never feel rushed or stressed in the process. Everything is explained in full transparency. Really couldn't ask for more from a Dealership! Jason More

I have bought 7 cars here no issues . i leased an hrv and my lease is up. I am having health issues and going for surgery .I cannot drive right now . I called and spoke to my sales person to ask for a pick u my lease is up. I am having health issues and going for surgery .I cannot drive right now . I called and spoke to my sales person to ask for a pick up after inspection of my car . She was very nasty and said that’s Honda policy . she would have to pay sometime drive it to them . I said , i can’t drive , i would have to drive . i am not replacing my car until after surgery and recovery they flatly refused to pick it up . they don’t care that i have serious health issues and i am a widow. Absolutely no loyalty to a long time customer. i will definitely rethink my choice of dealer in the spring when i go for another car . More

I have a 2020 Honda Civic Sport Touring since November of 2019 and I had to service my car because a transmission issue. The "C" solenoid, with the codes P0760, P0761, P0762, P0763 and P0764, were the main t 2019 and I had to service my car because a transmission issue. The "C" solenoid, with the codes P0760, P0761, P0762, P0763 and P0764, were the main things that I had an issue with. Of course, they saw and mentioned that I had an aftermarket exhaust on, okay, but claimed that voided the warranty and was the issue of the transmission messing up and charged me $1600 to fix the transmission at 3500 miles. Two weeks without a car or confirmation, they gave me back the car, I had to pay the $1600 to get the car, drove it around the block and told them the issue was still there were the car would jerk back and forth constantly and they neglected the issue, told me to "drive around and it'll fix itself since its a new part". So I did, for 1-2 months. I even put the car back to stock with the stock exhaust. & guess what? same xxxx issue. Had a few mechanics look at the car and check engine lights and transmission lights kept coming in so they checked it with their Snap-On scanners/sensors. COVID happened, told them the issue was still there and I was fuming. Told them the exact issue, and then they told me to come back in. I couldn't after my father passed away and I didn't have time during that time because most/all non-essential places closed. Again at 8000~ miles, a week ago, my transmission completely dies on me. Gets towed to BayRidge Honda and they look at my stock car. They how claim that it was "flashed"/modded. They did not give me a chance to understand or speak and claimed that I had flashed it and now they need to see how much more its going to cost me rather than finding out exactly what happened and hearing me out because I did ABSOLUTELY NOTHING because THEY NEVER FIXED THEIR ISSUE 3-4 months ago. They are literally robbing me and thinking and treating me as if I'm stupid. No customer service, no culture, no proper work ethics and absolutely no understanding with their customers. Sales department is okay, but their service team, absolute garbage. I refuse to take car back because they are constantly claiming something one after another and will be fighting back for the 1600 I originally paid for, which was for nothing because nothing was fixed back then either. Now they have the audacity to "find out how much more I have to pay"? Please, to whoever sees this, this is my first car and first experience with a dealership on my own, I advise you to NOT go to Bay Ridge Honda for SERVICE. This place does not give proper service and treat you like a lesser human being. Unbelievable. Plus, all of this was over a phone. Thank goodness this was not in person because I CAN NOT imagine how things would be in person. Do not go to Bay Ridge Honda Service Center. I am warning everyone. More

I can not stress enough how horrible my experience has been from the start with this dealership. They are swindlers and thieves! They have taken advantage of my dire situation from the get go, placed me been from the start with this dealership. They are swindlers and thieves! They have taken advantage of my dire situation from the get go, placed me in a lemon of a floor model and have taken no responsibility for the poor manufacturing of the model I have been leasing. The latest fiasco with this car is the electrical box shorted due to poor manufacturing of the car where water has leaked in...they are taking no fault and leaving with my deductible (thankfully I have excellent insurance). After pretty much admitting this is a factory defect that can occur but then excluding themselves from the situation is without question poor customer service and policy! I have always liked my Hondas but this last experience, especially with this dealership (Bay Ridge Honda - DO NOT GO TO THEM), has turned me away from this make for good!!!! I know what my next car is NOT going to be! My family are all well aware as well are my friends. Social media is next! More

I bought my car from this dealer and the experience was smooth. But, getting ongoing service is a real issue (even for RECALLs). I first could not get my oil changed here because I was misled on how long i smooth. But, getting ongoing service is a real issue (even for RECALLs). I first could not get my oil changed here because I was misled on how long it would take (I was told half a day and then the service department told me it would be dayS (plural!)). I went to another Honda dealer just to get the oil changed. But then my screens went blank and as I researched online, I saw there was a recall notice. I called to make an appointment and was told the next appointment is September 15th. I asked if it was safe to drive my vehicle with the console black/dead and, without any notice, she forwarded to a voicemail system with no name attached so I am not even sure who I left a message to. This is certainly not how you build customer loyalty. Also, since I scrolled down to the rest of this questionnaire, I had previously asked about home pickup for service and was told that was not an option. More